Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Dynamic Individual trained in an IT environment and known for going above and beyond given job responsibilities to achieve superior results and maintain company-wide data integrity. Organized Data Entry Keyer with a track record of accuracy in fast-paced environments. A punctual and reliable employee committed to thoroughness and quality.
Skills
Meticulous attention to detail
Proficient with Office
Error identification
Collecting information
Verifying data accuracy
Data transcription
Self-directed
Computer systems installation
Documentation and reporting
Project documentation
Decision making
Information technology
Operational support
Information security
Experience
Tutor, 01/2019 to 06/2020 State Of Colorado – Denver, CO,
Helped students with subject knowledge as well as general abilities in learning, studying and retaining information.
Supported students by identifying and addressing specific concerns.
Reinforced classroom learning with additional discussion and specially prepared problems.
Built student self-confidence by working through stages of computer nad programming concepts and using positive reinforcement techniques.
Attended all scheduled sessions and maintained open hours for general availability.
Received and prioritized support requests from main staff and maximized resource utilization.
Troubleshot and resolved issues with peripheral devices such as printers and copiers for Students and staff.
Computer Technology Intern, 10/2018 to 07/2019 Laredo College – City, STATE,
Installed wiring, cabling, and devices to establish, repair and improve network operations.
Received and prioritized support requests to maximize resource utilization.
Configured classroom devices and software settings to optimize network performance.
Troubleshot and resolved issues with peripheral devices such as printers and copiers for end users.
Imaged OS and software deployments throughout the system and addressed any implementation concerns.
Configured new employee work stations, including all hardware, software and peripheral devices.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Logged all equipment malfunctions and damages.
Managed laboratory software, tested materials, and ensured hardware was operational.
Assisted faculty and students using computer software and hardware.
Set up new Student systems and configured laptops for Incoming Student, loading required software and server permissions.
Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Export Data Entry Clerk, 11/2017 to 10/2018 Penske (Manpower) – City, STATE,
Produced bills of lading and updated shipment status information.
Worked at a rapid pace to meet tight deadlines.
Updated computer system with details such as dimensions, weights, and general waybill data.
Oversaw hiring and training of 4 new employees.
Reviewed new customer orders and requests and manually entered data into a centralized database.
Handled and helped process customs duties and fees quickly to release international shipments.
Completed all necessary customs documents and other paperwork.
Wrote weekly and monthly exportation reports.
Resolved service issues in a timely manner, including coordinating and processing returns.
Acted as liaison and built rapport between logistics, carriers, and customers.
Prepared invoices for all customers in the logistics department at the end of every month.
Compiled and documented statistical information for Billing reports.
Maintained quality levels above prescribed minimums to support team productivity and efficiency.
Identified and corrected data entry errors to prevent duplication across systems.
Proofread documents, editing materials to correct typos and other mistakes.
Answered incoming phone calls and directed callers to appropriate departments and personnel.
Translated written documentation and notes into emails and other types of correspondence.
Verified and logged deadlines in response to daily inquiries and requests.
Customer Service Phone Representative, 07/2017 to 11/2017 Convergys Corporation – City, STATE,
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Informed customers about billing procedures, processed payments and provided payment options setup assistance.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Upheld privacy and security requirements established by regulatory agencies.
Determined accurate prices for customer services, consistently searching for deals and best prices for customers.
Improved service quality and increased sales by developing a strong knowledge of the company's products and services.
Education and Training
Bachelor of Science: Information Assurance And Security, Expected in 09/2019 to Texas A&M University - San Antonio - San Antonio, TX, GPA:
Associate of Science: General Studies, Expected in 08/2019 to Laredo Community College - Laredo, TX GPA:
Associate of Applied Science: Networking And Cybersecurity, Expected in 12/2018 to Laredo Community College - Laredo, TX GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.