LiveCareer-Resume

training manager resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

6+ years as a Corporate Training Manager accomplished in diversifying training programs and expanding courses offering instructional design styles, excellent presentation skills and extensive knowledge in Learning Management Systems to successfully implement new hire and veteran employee training. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach.

Skills
  • HRIS Technologies
  • New Employee Training
  • Leadership Development
  • Classroom Training
  • Decision Making
  • Training Program Development
  • Training Needs Analysis
  • Training Manual Creation
  • Detail-Oriented
  • Adobe Systems Captivate
  • Cisco WebEx
  • Survey Creation
  • Instructor Evaluations
  • Management Staff Collaboration
  • Verbal and Written Communication
  • Business Administration
  • Human Resources
  • Project Management
  • Motivational Speaking
  • Strategic Thinker
  • Instructional Design Styles
  • Encompass
  • Empower
  • Microsoft Office
Education and Training
Career College of California Santa Ana, CA Expected in 2014 Associate of Arts : Business Office Administration - GPA :
Experience
Cincinnati Bell - Training Manager
Beavercreek, OH, 07/2021 - 11/2021
  • Designed training schedules for new and existing employees through Microsoft teams and Learning Management Systems.
  • Mentored team members to succeed and advance within department and company through one on one coaching sessions, live trainings and webinars.
  • Coordinated with managers to identify skill or knowledge gaps and implement training needs by initiating meetings and employee analytics.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance on LOS systems, loan process and flow, and company culture.
  • Approved new training techniques and suggested enhancements to optimize existing training programs by continuously updating training aids and company website.
  • Consulted with senior leaders to develop and execute strategy and provide regular updates.
  • Developed testing and evaluation procedures to drive effective outcomes
  • Produced reports through excel and maintained training documents to support training activities and track training gaps.
  • Roleplayed various scenarios with teams to build confidence in handling situations.
  • Organized manuals, multimedia visual aids and other educational materials to aid training.
  • Analyzed training needs to develop new programs or modify and improve existing by using feedback surveys, focus groups and other relative means.
Performance Food Group - Sales Training Manager
Sturtevant, WI, 09/2014 - 07/2021
  • Trained sales team members on use of proprietary CRM system to enable documentation of customer interactions.
  • Partnered with corporate stakeholders to deliver product information and updates to enhance sales team's product and systems knowledge.
  • Coached, developed and motivated teams and branches to achieve individual and team revenue goals.
  • Resolved employee questions and concerns through a ticketing system regarding CRM, sales, Encompass, DU, LP and OB system failures.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Onboarded, trained and mentored new sales team members to facilitate uniform standard of performance.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Used instructional design styles to create easy to follow job aids on systems, products and
    programs.
  • Created custom tracking sheets for employees to promote organizational skills and team
    efficiency.
  • Reported to sales, training and operations VPs on employee/ team growth and supported project fulfillment, monitored the competitive landscape, and analyzed overall
    performance metrics.
Kay Jewelers - Administrative Sales Associate
City, STATE, 09/2014 - 09/2015
  • Engaged customers in conversation to understand their needs and objections, presented merchandise and detailed information on features and benefits, worked with the entire sales team to provide a superior experience to all valued customers as well as meeting individual and team sales goals.
  • Responded to inbound inquiries from customers, vendors and partners with courteous attitude.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential client records.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Entered orders in company systems to process internet and email sales requests.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.

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Resume Overview

School Attended

  • Career College of California

Job Titles Held:

  • Training Manager
  • Sales Training Manager
  • Administrative Sales Associate

Degrees

  • Associate of Arts

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