Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach.
Structured Training Manager bringing 30 years of experience in providing superior leadership, development and education. Adept at developing and presenting engaging curriculum and training programs in alignment with client objectives. Dedicated to supporting organizational mission and vision while consistently improving service delivery.
- Training methods
- Strategic thinker
- Sales leadership development
- HRIS technologies
- New employee training
- Certified Professional Human Resource Management
- Project Management
- Team development strategies
- Process evaluations
- Business Administration
- Exceptional communicator
- Verbal and writing communication
- Human Resources
Honolulu, HI, 11/2014 - 01/2021
- Created effective training course objectives, course content and all materials.
- Mentored team members to succeed and advance within department and company.
- Facilitated training on benefits, FMLA and CFRA, new employee orientation and performance appraisals.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
- Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
Cypress, TX, 09/2006 - 11/2014
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw POS operations and cash management to reduce errors.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Assessed, optimized and elevated operations to target current and expected demands.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
City, STATE, 01/1995 - 09/2006
- Established measures to promote diversity and drive equal access to opportunity and advancement.
- Provided HR consultation services to leadership and department heads, such as payroll administration, 401K and OSHA compliance, benefits and workers compensation.
- Fostered culture of flexibility and acceptance by maintaining open communication with personnel, factoring team perspectives into new strategies.
- Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
- Complied with local, state and federal laws and established organizational standards.
- Reduced accidents in workplace by implementing safety policies and procedures.
- Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
- Supervised and guided personnel to eliminate downtime and boost productivity.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Raised productivity and lowered absenteeism by setting clear expectations and rewarding good attendance.
- Mitigated audit risk by optimizing compliance tools, identifying deficiencies and implementing corrective actions.
- Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
- Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
- Identified staff vacancies and recruited, interviewed and selected best applicants.
- Managed full-cycle human resource operational activities to ensure maximum HR employee performance.
- Formulated corrective action plan through analysis of management feedback and consultation with employee.
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School Attended
- Delta Career College
Job Titles Held:
- Training Manager
- Store Manager
- Operations/Human Resources Manager
Degrees
- Business Management
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