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training manager resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Accomplished professional with extensive leadership experience in staff development, process and productivity improvements, and performance management. Motivated to improve organization and employee performance by contributing to an environment of mutual respect, trust, consensus-building and accountability. Prepared to offer 25 years of progressive experience and take on a challenging new role.

Accomplishments
  • Successfully restructured and implemented in-house and external signature training series.
  • Lead successful process improvement work team focused on professional development initiatives.
  • Trained more than 1000 full time staff and [100] flex-time associates the past twelve years.
  • Earned six certifications
  • Supervisor of the Year in _____________________
  • Law Enforcement Partner of the Year 2021 - Rio Salado College


Skills
  • Training Program Modification
  • Employee Performance Reviews
  • Adult Learning Theories
  • Leadership Training
  • Positive Communication Strategies
  • New Employee Training
  • Improvement Recommendations
  • Staff Development Plans
  • Assignment Delegation
  • Motivational Leadership
  • ADDIE Expertise
  • Management Staff Collaboration
Work History
07/2018 to Current Training Manager Carlisle Companies Incorporated | , , Phoenix, AZ


  • Set up, organized, and managed orientation sessions and on-the-job training for 50-100 new hires per year.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Directed training programs and development paths for managers and supervisors.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Coordinated and prioritized required training courses for all classifications of agency staff
  • Selected and assigned instructors to conduct specific training.
  • Provided direct supervision to assigned employees


06/2010 to 01/2018 Training Officer III/Academy Commander Franklin Park Conservatory | , , Phoenix
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Adjusted instructional strategies according to student needs and understanding of material.
  • Acted as training subject matter expert and provided extensive technical support to different departments.
  • Trained over [Number] students with graduation rate of over [Number]%.
  • Trained and mentored [Number] new personnel hired to fulfill various roles.
  • Monitored day-to-day activities of [Type] company and employees, noting areas needing improvement and implementing plans for rectification.
  • Decreased training time by designing effective new training programs.
  • Created and oversaw [Type] training programs for [Description] operations.
07/2006 to 06/2010 Training Officer II Arizona Department Of Juvenile Corrections | , , Phoenix, AZ
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Adjusted instructional strategies according to student needs and understanding of material.
  • Acted as training subject matter expert and provided extensive technical support to different departments
  • Assessed skill gaps for employees and developed training courses to meet identified need
  • Trained employees to enhance success in field operations
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Coordinated in-service training for 200+ employees yearly
08/2000 to 05/2006 Youth Program Supervisor Arizona Department Of Juvenile Corrections | , , Phoenix, AZ
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Set overall vision and provided team leadership.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Identified individual employee's unique work styles and adapted management methods.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
07/1999 to 08/2000 Youth Program Officer III Company Name | , , Phoenix
  • Determined staffing plans to achieve program goals and objectives and participated in hiring decisions for new program staff.
  • Collaborated with finance department to budget and monitor program operations, ensuring sound fiscal and system management.
  • Analyzed internal reports to evaluate program effectiveness by using outcomes-based approach.
  • Turned strategic mandates into actionable program plans.
07/1997 to 08/1999 Youth Corrections Officer Company Name | , , Phoenix, AZ
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Expected in 05/1997 to to Bachelor of Arts | Sociology AZ State University, Phoenix, AZ, GPA:
Certifications
  • First Aid/CPR/AED Training (ASHI)- 2006-present
  • Therapeutic Crisis Intervention - 2005-present
  • Handle With Care Basic Instructor- 2008-present
  • Motivational Interviewing - 2007


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Resume Overview

School Attended

  • AZ State University

Job Titles Held:

  • Training Manager
  • Training Officer III/Academy Commander
  • Training Officer II
  • Youth Program Supervisor
  • Youth Program Officer III
  • Youth Corrections Officer

Degrees

  • Bachelor of Arts

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