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Training Manager Resume Example

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DR
TRAINING MANAGER
Summary

Learning and Development Leader with talent for Development , Brand Ambassador and Organizational Skills. Strong knowledge of Learning and Development organization and Project Management. Communicative and team-oriented with proficiency in Adobe Connect, Learning Management System,Microsoft Office, Virtual Training Platforms and captivate. Proven history of fostering results to meet team, individual and management objectives. Advanced knowledge in creating and developing training to meet the needs of key stakeholders.

Skills
  • Project Management
  • Content Development
  • Adult Learning Theories
  • Team leadership, training and development
  • Training needs observation
  • Empowering leadership
  • Staff development
  • Brand development
  • Learning skills development
  • LMS
  • SCORM
  • Microsoft Programs
  • Captivate
Experience
08/2020 - 01/2021Training ManagerWireless Lifestyle - T-mobile Premium Retailer | Overland Park, KS
  • Leveraged relationships with sales leaders, marketing and customer support through internal training programs.
  • Tracked emerging sales trends and technologies to enable sales team members to remain current with industry practices.
  • Partnered with corporate marketing team to deliver product information and updates to enhance sales team's product knowledge.
  • Recruited corporate trainers and recognized sales experts to execute targeted training sessions to improve sales team performance.
  • Trained sales team members on use of proprietary CRM system to enable documentation of customer interactions.
  • Onboarded, trained and mentored new sales team members to facilitate uniform standard of performance.
  • Conducted weekly sales team meetings to review progress toward sales goals and discuss emerging opportunities.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Supervised and trained 800 employees during my tenure on successful selling techniques.
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Managed employee payroll, hiring, termination, and training to ensure maximum productivity.
  • Designed curriculum and oversaw lesson planning to meet instructional goals.
  • Ran 6 months progress reports to track trends in instruction and employee performance.
  • Reduced employee churn by 30% for employees under 90 days by transforming employee onboarding experience.
  • Trained instructors and distance learning staff to support distance learning applications and course management software.
08/2013 - 08/2020Training SupervisorSprint Corp. | Edina, MN
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Utilized Quick Base and LMS to compile data gathered from various sources.
  • Utilized Adobe Connect, Quick Base, LMS, and Microsoft Office to support department needs.
  • Created agendas and communication materials for team meetings.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Developed complete training programs and led training using expert learning techniques.
  • Led and supported multiple Learning and Development nationwide projects including launching Ready Now for Retail, Created New Hire Training for Boost Mobile, Best Buy and delivery for Best Buy Stores within a store nationwide, and I-care to Retail during a nationwide pandemic resulting in multiple Retail channel employees remaining employed during the pandemic.
  • Handled all delegated tasks, including managing nationwide projects while managing my team of Trainers in the Midwest Region.
  • Compiled and analyzed ongoing progress for Training withing the organization. Based on results I oversaw and monitored scheduling and managed all classes within the Midwest Region to execute on company wide initiatives.
  • Evaluated training materials prepared by Developers and offered actionable suggestions for improvement.
  • Documented training activities and changes to analyze program effectiveness.
  • Assessed training needs, using employee surveys and interviews to gather data.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Leveraged simulations, team exercises and group discussions to increase training program engagement.
  • Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Developed skill-specific training programs to promote employee development.
  • Designed and directed orientation and training programs to meet client needs.
  • Monitored training costs and prepared budget reports to justify expenditures.
01/2012 - 08/2013Retail Sales LeaderShane Co | Minnetonka, MN
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Provided in-depth information on product features so customers had the opportunity to make educated decisions.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Reviewed all store policies and made changes as needed to streamline operations and increase productivity.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
06/2009 - 01/2012Mobile Sales AssociateBest Buy Co Inc. | Lakeville, MN
  • Educated customers about policies, contracts and payment amounts.
  • Used cross-selling methods to encourage customers to purchase accessories and warranties.
  • Listened to customer needs, chose the appropriate products and spent time explaining each item's functions and features.
  • Established and updated accounts for business and personal use.
  • Utilized extensive research skills to determine the causes of customer issues and identified satisfactory solutions
  • Diagnosed issues with cell phone performance, technical operations and specific applications.
  • Evaluated customer means and desires to help select optimal mobile products and services.
  • Assisted customers both in person and by phone, answering questions about different products.
  • Welcomed prospective customers and current clients and ascertained product needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
Education and Training
06/2006High School Diploma
Farmington High-school | Farmington, MN
Accomplishments
  • 2016 Regional Presidents Award Winner
  • 2017 Regional Presidents Award Winner
  • 2018 SprintTacular - Circle of Achievement Winner
  • 2019 SprintTacular Nomination
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/denali-richardson-5668bb87/
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Resume Overview

Companies Worked For:

  • Wireless Lifestyle - T-mobile Premium Retailer
  • Sprint Corp.
  • Shane Co
  • Best Buy Co Inc.

School Attended

  • Farmington High-school

Job Titles Held:

  • Training Manager
  • Training Supervisor
  • Retail Sales Leader
  • Mobile Sales Associate

Degrees

  • 06/2006 High School Diploma

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