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Training Manager Resume Example

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TRAINING MANAGER
Professional Summary

Proactive training and development manager offering 10 years of experience in educating professionals on efficient safety, pickups, and service. Expert in training programs that align with clients' strategic goals, mission and vision while consistently pursuing opportunities to improve all around. Outstanding interpersonal communication and innovative, unorthodox (makes people retain what they are being taught in a short amount of time), teaching methods to drive professional development for various individuals in diverse roles.

Skills
  • Business processes and procedures
  • Route planning
  • Attention to confidentiality
  • Issue escalation
  • Dispatch
  • Package pickup and delivery
  • Operational improvement
  • Process improvement
  • Problem resolution
  • Team management
  • Business operations
  • Schedule Organization
  • Daily Timekeeping
  • Verbal and Written Communication
  • Filing
  • Customer Relations Understanding
  • Expense reporting
  • Performance reviews
  • Budgeting
  • Strategic Planning
Work History
Training Manager07/2020 to Current
KTB Transport – Lowell, AR
  • Implemented new learning strategies depending upon employees' skill levels.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Recognized and tapped talented staff to fill key positions and maximize productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Inspected equipment before and after use for defects, failures and cleanliness.
  • Cross-trained with Assistant Operations Manager on everyday functions of position.
  • Cross-trained with Senior Operations Manager on everyday functions of position.
Delivery Driver/Training Manager05/2020 to 07/2020
GEOCO – Lowell, AR
  • Conducted research to address shipping errors and packaging mistakes.
  • Organized records of vehicles, schedules and completed orders.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Trained new hires on effective and efficient delivery, safety processes and procedures as well as maintaining vehicle pre and post trips.
  • Answered and taught new drivers on all step by step daily activities.
Package Handler02/2020 to 05/2020
FedEx – Lowell, AR
  • Loaded trucks on van line.
  • Kept package car areas organized, clean and secure to fully protect company assets.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Loaded, unloaded and sorted cargo.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Delivery Driver/Preload Clerk04/2010 to 02/2019
UPS – Springdale, AR
  • Loaded and unloaded 3-4 delivery vans per shift.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Safely loaded and unloaded 150 pounds of liquid and solid hazardous material without incident.
  • Loaded truck and properly secured items to prevent damage for over hundreds of thousands of deliveries.
  • Updated routes based on weather and road conditions in real time to decrease delivery times.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Collected COD payments for completed deliveries and services daily.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Verified vehicle inspection stickers and registrations were current.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
  • Contained dangerous materials on site by building structures or walls to restrict access prior to removal processes.
  • Adhered to all defined safety protocols, company requirements and federal and local laws to maintain safe and controlled environments.
  • Monitored contaminated area to determine scope of hazard and progress of cleaning efforts against targets.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Handled thousands of calls to address customer inquiries and concerns.
  • Investigated incorrect addresses and changed for efficient delivery process.
  • Handled overgoods for large companies for damaged or missing products and damaged labels.
  • Drove long haul routes out of state.
  • Self management.
  • Safety team meetings and operations meetings.
Education
GEDSpringdale High School- Springdale, AR
Certifications

Hazmat Certification: Proper handling and disposal of hazardous materials.

Driver certification: UPS driving school Chicago, IL

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Resume Overview

Companies Worked For:

  • KTB Transport
  • GEOCO
  • FedEx
  • UPS

School Attended

  • Springdale High School

Job Titles Held:

  • Training Manager
  • Delivery Driver/Training Manager
  • Package Handler
  • Delivery Driver/Preload Clerk

Degrees

  • GED

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