training manager resume example with 16+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 6 years of progressive training experience and take on challenging new role at UPS. Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 3 years of progressive training experience and take on challenging new role at UPS. Confident training leader with demonstrated planning, organizational and leadership abilities focused on
Training and Development. Highly effective at educating people at all different skill levels. Seek similar role with UPS company.
Skills
Training solutions development
ADDIE expertise
Knowledgeable in [System]
Human resource laws expert
Leadership training
New hire on-boarding
Process evaluation and enhancement
Staff development plans
Time management
Written and oral communication
Public speaking
FMLA knowledge
Course development
Training and Development of New Front Line Supervisors
Planning and Coordination
Education
Middlesex Community College - BedfordBedford, MAExpected in ā āNo Degree:Business - GPA:
21 Business General
North Lake CollegeIrving, TXExpected in ā āNo Degree:Business Administration And Management - GPA:
Work History
24-7 Intouch - Training Manager Mesa, AZ, 02/2018 - Current
Retention activities, daily activities before and during sort.
Started First Retention center in the Chelmsford building.
Cooking contest, mini bicycle races, community activities, career development center.
Work with HR in retaining our employees, building sense of community within.
Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
Conducted orientation sessions and organized on-the-job training for new hires.
Managed new employee orientation training process for more than 50 employees each year.
Coordinated ongoing technical training and personal development classes for staff members.
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Delivered new employee onboarding and training sessions
Assessed skill gaps for employees in Operations department and developed training courses to meet identified needs.
Reviewed and edited all training materials for accuracy and company policy compliance.
Tested all training software and hardware prior to commencing training programs.
Researched and obtained relevant course materials to achieve training objectives.
Implemented new learning strategies depending upon employees' skill levels.
Developed surveys to identify training needs based on projected production processes and changes.
Directed field training to enhance participants' skills.
Trained staff during demonstrations, meetings, conferences and workshops.
Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
Selected and assigned instructors to conduct specific training programs.
Coordinated and prioritized required training courses for newFront Line supervisors
Trained new hires to perform cross-training exercises with experienced workers.
Conducted training courses and prepared videos for long-term use.
Directed training programs and development paths for managers and supervisors.
Communicated all learning and performance objectives, schedules and training assessments to upper management.
Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
Analyzed effectiveness of training programs at all levels and recommended updates.
Planned corporate annual summer and holiday events, including team building-based training initiatives.
Organized and edited training manuals, multimedia visual aids and other educational materials.
Created in-depth training manual for all employees.
Managed all exempt employee coaching, training and performance improvement actions.
Developed departmental systems and procedures to better align workflow processes.
Geodis - Training Supervisor Riverside, CA, 01/2014 - 02/2018
Opening up new automated building, Independence, Fort Worth, Tx
Assessed new employee skills and strengths to provide customized training.
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Gathered data about course success and participant experiences to help with future course planning.
Assessed skill gaps for employees in all departmen and developed training courses to meet identified needs.
Updated employees with latest policies, procedures and compliance standards.
Collaborated with company leaders and department managers to determine training needs.
Integrated technology resources into courses to diversify instruction.
Selected or wrote appropriate curriculum for specific course topics.
Compiled training handbook and related course materials.
Liaised between trainers and course participants.
Assisted with support functions such as budgeting and technology coordination.
Planned and deployed training programs for departments procedures and activities.
Created online training program for new supervisors to be used during video training conferences.
Managed and updated database detailing important information for opening 1st automated hub in the North Texas Area
Monitored and maintained high level of on-time delivery reliability service and performance
Implemented training schedules to improve working conditions for all employees and fostered work environment that maximized employee morale and engagement.
Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
Maintained compliance with DOT regulations, accurately documenting driver qualifications, permits and equipment information.
Live Nation Entertainment Inc - Feeder Dispatcher/Safety Compliance Supervisor Chantilly, VA, 02/2010 - 09/2014
Reduced injuries among personnel with development and implementation of robust safety programs and policies.
Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
Developed and implemented safety programs.
Developed and implemented company procedures that effectively reduced job site accidents
Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
Promoted worksite safety by implementing enhanced lockout and tagout maintenance processes.
Addressed non-compliance issues
Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
Facilitated training for 300 employees.
Delivered and tracked program training for all associates and supervisors in order to safeguard continuing business relationships.
Structured programs, produced working documentation and implemented best practices, DOT hours, Driver certifications
Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
Managed quality programs to reduce overdue compliance activities.
Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
UPS - Operations Supervisor City, STATE, 06/2004 - 02/2010
Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
Monitored daily and weekly key performance indicators to maintain on-track status.
Created and implemented strategies for improving operational efficiency and accuracy.
Monitored supply chain and managed all logistics functions for company.
Motivated and trained employees to maximize team productivity.
Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
Encouraged and promoted ideas aligned to business needs and benefits.
Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of 100-member team.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Performed root cause analysis in deficient areas to identify and resolve central issues.
Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Upheld great standards of leadership for employees, consistently leading by example for best-in-class Small sort work.
Informed Safety of Employeesand union incidents for assistance and remediation.
Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Monitored over 150 employees' day-to-day activities and made plans to rectify issues resulting in the operations.
Accomplishments
Girls Scouts of Greater New Hampshire Work with the girls on obtaining their badges Work with them on their Leadership skills In charge of the annual fundraiser for the School
Hub Manager 4/1/2020 Job Code: H155 Grade: 30D Job Group Name: Mid Manager Job Group Code: 84 Business Unit: Business Unit Default Function: HUB Operations Mid Manager Job Group Code: 84 Business Unit: Business Unit Default Function: HUB Operations
Cornerstone Admin, 4/6/2020 Region Name: WEST District Name: RED RIVER Op Type: HUB Center Name: HASLET TWILIGHT Sort: T HUB
Center Name: HUB INDEPENDENCE DAY Sort: D Location: HUB Operations Region Name: WEST District Name: RED RIVER Op Type: HUB Center Name: HUB INDEPENDENCE DAY Sort: D Location: TXFOR Country: United States Action Reason: PRM Hub Supervisor 4/1/2017 Job Code: H171 Grade: 20D Job Group Name: FT Supervisor Job Group Hub Supervisor 4/1/2015 Job Code: H171 Grade: 20D Job Group Name:
Group Name: FT Supervisor Job Group Code: 77 Business Unit: Business Unit Default Function: Engineering Services Region Name: WEST District Name: NORTH TEXAS Op Type: Center Name: Sort: Location: TXDAL Country: United States Action Reason: CHD IE Ops Improvement Supervisor 8/28/2006 J
HUB Operations Region Name: EAST District Name: NO NEW ENGLAND Op Type: Center Name: Sort: Location: MACHE Country: United States Action Reason: MER Hub Supervisor 8/1/2005 Job Code: H171 Grade: 013 Job Group Name: FT Supervisor Job Group Code: 77 Business Unit: Business Unit Default Function: HUB Operations Region Name: EAST
Preload Supervisor 3/1/2001 Job Code: O170 Grade: 013 Job Group Name: FT Supervisor Job Group Code: 7
: PRM Package Center Specialist 3/1/1999 Job Code: O500 Grade: 033 Job Group Name: Specialist Job Group Code: 51 Business Unit: Business Unit Default Function: Operations Region Name: EAST District Name: NO NEW ENGLAND Op Type: Center Name: Sort: Location: MACHE Country: United States Action Reason: MER
Package Center Specialist 11/18/1996 Job Code: O500 Grade: 033 Job Group Name: Specialist Job Group Code: 51 Business Unit: Business Unit Default Function: Operations Region Name: EAST District Name: NO NEW ENGLAND Op Type: Center Name: Sort: Location: MACHE Country: United StatesDTA ENTRY ADMIN 2/3/1992 Job Code: I480 Grade: Job Group Name: Manual Operations Job Group Code: 6 Business Unit: Function: Information Systems Region Name: EAST District Name: NO NEW ENGLAND Op Type: Center Name: Sort: Location: Country: United States Action Reason:
DATA ENTRY ADMIN 4/11/1989 Job Code: I480 Grade: Job Group Name: Manual Operations Job Group Code: 6 Business Unit: Function: Information Systems Region Name: EAST District Name: NO NEW ENGLAND Op Type: Center Name: Sort: Location: Country: United States Action Reason:
Package Center Specialist 1/1/1987 Job Code: O500 Grade: 033 Job Group Name: Specialist Job Group Code: 51 Business Unit: Business Unit Default Function: Operations Region Name: EAST District Name: NO NEW ENGLAND Op Type: Center Name: Sort: Location: MACHE Country: United States Action Reason:
PEN Retention Supervisor 1/1/2003 ā 6/1/2004 Number of Direct Reports: 3 Number of Indirect Reports: 0 Total Span of Control within Hierarchy ļ“¾numberļ“æ: 2.
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