Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer [Number] years of progressive training experience and take on challenging new role at [Company]. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in [Software]. Confident training leader with demonstrated planning, organizational and leadership abilities focused on [Area of expertise]. Highly effective at educating people at all different skill levels. Seek similar role with [Type] company. Smart [Job Title] with self-motivated approach offering skills in [Skill] and [Skill]. Looking for new position to leverage expertise gained over [Number]-year career in training and program leadership to promote organizational success from within. Proactive training and development manager offering [Number] years of experience in educating professionals on [Task] and [Task]. Expert in designing curricula and training programs aligning with clients' strategic goals, mission and vision while consistently pursuing opportunities to improve service delivery. Outstanding interpersonal communication and innovative teaching methods drive professional development for various individuals in diverse roles. Intuitive Training manager offering high-level emotional intelligence and [Number]-year history of expanding training options and program reach. Incorporates new topics and adjusts training resources to meet changing business needs. Decisive leader and complex problem-solver with excellent organizational skills and big-picture approach. Highly organized individual with more than [Number] years employed as a Training Manager for a company in the [Type of Industry] sector. Experienced in [Type of Technology] and committed to promoting a positive company image. Team-oriented Training and Development Coordinator competent in developing training processes and procedures for human resources teams. [Job Title] motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study].

  • Staff development plans
  • Human resource laws expert
  • Leadership training
  • New hire on-boarding
  • Knowledgeable in [System]
  • ADDIE expertise
  • Adult learning theories
  • Training solutions development
  • Process evaluation and enhancement
  • Team Leadership
  • Change Management
  • Written and oral communication
  • Program Management
  • Course development
  • Time management
  • Small Group Instruction
  • Public Speaking
Work History
07/2018 to Current
Training Manager 24-7 Intouch Las Vegas, NV,
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Coordinated and prioritized required training courses for [Job title]s and [Job title]s.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Directed training programs and development paths for managers and supervisors.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Improved productivity while reducing staffing and operational costs by [Number]%.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Boosted team productivity and efficiency by leveraging top-notch [Skill] and [Skill] abilities.
05/2014 to 07/2018
Section Chief, Maintenance Training United States Air Force City, STATE,
  • Trained [Number] personnel on [Branch] procedures and safety.
  • Budgeted funds for training on regular basis.
  • Maintained $[Number] worth of equipment for [Number] years with zero losses.
  • Interviewed, supervised and motivated [Number] staff members to achieve optimal productivity.
  • Supported and supervised team of [Number] [Type] professionals.
  • Oversaw daily administrative operations, including [Task], [Task] and [Task].
  • Spearheaded change management and strategic turnaround for company during significant restructuring, including reducing employees from [Number] to [Number] to cut losses by $[Amount] annually.
  • Aligned operations with client goals by automating [System].
  • Interviewed, onboarded and mentored [Number]+ sales and marketing professionals and provided training on organizational strategies, Google Adwords and Google Analytics.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Contributed to development, implementation and execution of maintenance programs.
  • Managed efficient teams of up to [Number] employees.
  • Created work schedules and set up training for [Number] employees working on [Type] equipment.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
05/2012 to 05/2014
  • Handled administrative requirements smoothly and efficiently, including maintaining records and submitting [Timeframe] reports.
  • Increased customer satisfaction by resolving [Product or Service] issues.
  • Developed team communications and information for [Type] meetings.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and [Number]-member management team with related direct reports.
  • Brought in more than [Number] new administrative staff and handled all training, mentoring and direction to maximize productivity.
  • Mentored newly hired employees on [Type] equipment and [Task] and developed training manual for all [Job title]s to use for reference purposes.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Increased efficiency [Number]% through one-on-one mentoring of staff and [Action].
  • Implemented policies and standard operating procedures for continuous improvement.
02/2010 to 05/2012
Wing Training Manager Unites States Air Force City, STATE,
  • Developed team communications and information for [Type] meetings.
Expected in 08/2013
Associate of Applied Science: Information Resources Management
Community College of The Air Force - Montgomery, AL
Expected in 11/2013
Associate of Applied Science: Education Administration
Community College of The Air Force - Montgomery, AL
Expected in
: Business Administration And Management
Park University - Kansas City, MO
  • Collaborated with team of [Number] in the development of [Project name].
  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of [Number] staff members.

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School Attended

  • Community College of The Air Force
  • Community College of The Air Force
  • Park University

Job Titles Held:

  • Training Manager
  • Section Chief, Maintenance Training
  • Wing Training Manager


  • Associate of Applied Science
  • Associate of Applied Science
  • Some College (No Degree)

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