training manager resume example with 16+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Versatile IT professional with vast knowledge of Enterprise Project Lifecycle methodology with 7 years, experience providing information management/technology in the position of Training Manager/Training Specialist with over 20 years' experience working with medical information systems, and over 20 years' experience working with the Military Health Services (MHS), additionally 20 years of comprehensive hands-on experience as a Hospital Corpsman (Navy) and Pharmacy Technician performing various independent duties as well as training, management and supervisory positions.
Highlights
Knowledge of Product Lifecycle Management (PLM)
Project tracking
Hardware and software upgrade planning
Budgeting and resource management
Team building
Highly effective leader
Project coordination
Curriculum Management
Education
University of Phoenix, AZ United StatesTempe, AZExpected in ā āBS:Health Administration Health Information Systems - GPA:GPA: 3.68
Health Administration Health Information Systems GPA: 3.68 Credits Earned: 120 Semester hours
Stratford UniversityFalls Church, VAExpected in ā āMaster of Science:Healthcare Administration - GPA:
Studies to begin on 25 Claire 2015
Accomplishments
Material Development
Created training materials and curriculum targeting healthcare professionals to create an engaging educational experience.
Process Improvement
Developed training approaches that resulted in end-users gaining a better understanding of the new software releases.
Team Building and Leadership
Created collaborative classroom experience through improving the learning approach and teaching delivery for the staff.
Lesson Planning:
Introduced new learning methods to ensure total comprehension for all students.
Training:
Delivered training modules to inter-departmental teams to ensure smooth adoption of new program.
Completed training on-time and under-budget.
Plan Development
Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.
Goal Setting
Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of overall class expectations.
Experience
Abm - Training Manager Boston, MA, 10/2008 - Current
Theater Training, for the Defense Healthcare Management System (DHMS) Program Office, Theater Medical Information Program Ā Joint (TMIP-J) Joint Operational Medicine Information System (JOMIS) Program Office, managing the Theater training project and day-to-day operations while supervising 19 staff members and proactively addressing training-related issues, providing training on the DoD Electronic Health Record for U.S.
Service members and integrating medical lessons learned from previous conflicts into current training, doctrine and practice.
Created clear and attainable project objectives, built the project requirements and managed the project management constraints of cost, time, scope, and quality.
Successfully tracks contractual funding and burn rates and reviews invoices with the client.
Created lessons learned to improve development and program office practices and procedures, and incorporate into future training processes.
Manages the training curriculum and ensures the learning objectives are adhered to during training sessions.
Reviews new students and instructor training materials to ensure functional requirements are being met.
Work directly with Product teams and software development vendors during the lifecycle development process ensuring the training requirements addresses the functionality of each new system that is deployed into the Military Health System.
Works closely with the government client to develop and implement Theater Medical Information Program-Joint (TMIP-J.
Demonstrated and managed multiple projects with endless commitment to excellence and client satisfaction.
Serves as consultant to the government client and provides critical input on decisions pertaining to future implementation/development of TMIP-J.
Conducts counseling to improve performance and recommends solutions to improve effective training strategies.
Demonstrated superior team concepts that promote teamwork and team building that encourages team success and morale within the training program.
Manages the development of long-term training strategies that directly support the globally accessible health and business information to enhance mission effectiveness for the Service Members and their families, Health Care Providers, Combatant Commanders and Services surpassing customer expectations.
Manages and develops training strategies to support Department of Defense (DoD) Health Affairs policies on the use of electronic health records and health information systems.
Coordinates with industry, senior-level officials within the DoD, and the Departments (Military Services, Joint Staff, Combatant Commands, Etc.) to enable knowledge sharing and meet emerging training requirements supporting the DoD and developing situations.
Facilitates weekly and monthly meeting with staff and other Program Offices such as Theater Medical Information Program-Air Force, Theater Medical Information Program-Maritime, Theater Medical Information Program-United States Marine Corps and Medical Communication for Combat Casualty Care (MC4).
As Project Manager, provides management, project coordination, manages Theater training team, plans and defines scope for training new projects and develops capabilities, activity planning and sequencing, resource planning and developing schedules, time estimating, cost estimating, developing and monitoring a budget, controlling quality, managing risks and mitigating issues, performing risk analysis, and institutes team building.
Understands the use and operation of the Learning Management System (LMS) known as the Knowledge Sharing Site which ensures that the staff members and end-user population is trained properly on utilizing the basic navigation and functions of the site.
Maintains open communication with the external Service Program Offices ensuring that all of their training requirements are met.
Training Support: Training team is responsible for developing and providing training to other DHMS Personnel and Military Personnel.
Furthermore, currently trains the following applications that is associated with the TMIP-J program, AHLTA-Mobile, AHLTA-Theater, Theater Composite Health Care System Cache'(TC2), Defense Medical Logistic Standard Support Customer Assistance Module DCAM), Business Objects, Medical Situational Awareness in the Theater (MSAT), and Theater Medical Data Store (TMDS).
The curriculum is evaluated and improved throughout the Software Development Life Cycle (SDLC).
Conducts routine briefs with the Contracting Officer Representative (COR) with feedback regarding the training program effectiveness, utilizing various communication tools.
Directly responsible for drafting Training Strategies/Plans for Theater Release Packages prior to software releases to the Theater Infrastructure Program Offices.
Conducts briefings both orally and written to senior officials and members of leadership on issues related to the TMIP-J training program.
Prepares training materials and manages the curriculum to facilitate instructor-led training that is delivered using various modalities.
Manages an annual operating budget in excess of $200,000 ensuring training projects and equipment needs are current and in-line with industry standards.
Coordinates plans and facilitate weekly and monthly meeting with senior leadership and peers.
Evaluates the training performance of staff and provide feedback to improve the delivery of training modalities.
The importance of understanding the Health Insurance Portability and Accountability Act of 1996 (HIPAA) is the primary focus for the training team.
Improving awareness about the importance for adhering to the security and privacy rules is the primary goal of the team.
The training systems are screened continuously for recognizing individually identifiable health information and the security of health information technology systems.
Understands the use and operation of the Knowledge Sharing Site for staff members and end-user on the proper navigation and functions of the site.
Maintains open communication with the external Service Program Offices ensuring that all of their training requirements are met.
Briefs leadership on all pertinent training missions and provides written situational reports regarding training that was conducted.
Facilitates all of the required meetings for the training team and updates all personnel on updated software releases and software critical updates.
Attended numerous seminars/conferences in support of demonstrating the functionality of various electronic health record software applications being deployed by DHMS.
Military Health Care System Training Specialist: As part of the Defense Healthcare Management System (DHMS).
Maricopa County, Arizona - Certified Pharmacy Technician Goodyear, AZ, 10/2007 - 11/2008
Outpatient pharmacy processing new and refilled prescriptions for active duty, retirees and their family members.
Filing in excess of 18,000 new and refilled prescriptions monthly.
Conducts 50 to 60 daily patients counseling on the proper use and storage of their medications.
Analyzed monthly wait times to determine ways in reducing the overall patient wait times to 30 minutes.
Submits timely monthly workload reports.
As a certified technical expert in this field, consistently maintains an error rate below the national average of 0.04%.
Participates in monthly in-service training ensuring staff is well trained on new pharmacy practices and medications.
Hand selected as Supply Technician utilizing the Defense Medical Logistics Standard Support DMLSS) program, managing an annual operating target budget of $5 million dollars.
Serves as the Informatics Technician providing technical support for pharmacy supported IT programs and hardware such as Parata's P2000 automation, Composite Health care System, and the Audiocare refill system.
Provides positive feedback during weekly meeting which is part of an ongoing process improvement plan.
Maintains a high level of customer service at all times ensuring that each patient receives quality pharmacy service.
Nominated and selected as Contractor of the Quarter" and received a Letter of Commendation from the Commanding Officer of the Naval Health Clinic.
Selected as the Information Technician trainer, providing sound training to newly appointed pharmacy technicians on the automated dispensing machines.
Worked closely with the Preventative Medicine department in managing the vaccine program and assisting the immunization clinic with maintaining proper vaccines stocking levels for patient administration.
Researched and procured the influenza vaccine for the command.
Maricopa County, Arizona - Certified Pharmacy Technician Maricopa County, AZ, United States08/2006 - 10/2007
Outpatient pharmacy processing new and refilled prescriptions for active duty, retirees and their family members.
Filing in excess of 18,000 new and refilled prescriptions monthly.
Conducts 50 to 60 daily patients counseling on the proper use and storage of their medications.
Analyzed monthly wait times to determine ways in reducing the overall patient wait times to 30 minutes.
Submits timely monthly workload reports.
As a certified technical expert in this field, consistently maintains an error rate below the national average of 0.04%.
Participates in monthly in-service training ensuring staff is well trained on new pharmacy practices and medications.
Provides positive feedback during weekly meeting as part of an ongoing process improvement plan.
Maintains a high level of customer service at all times ensuring that each patient receives quality pharmacy service.
Nominated by supervisors as "Contractor of the Quarter" and received a letter of appreciation from the Commanding Officer of the Naval Health Clinic.
Maricopa County, Arizona - Certified Pharmacy Technician Waddell, AZ, United States07/2004 - 08/2006
Inpatient hospital pharmacy services which include the compounding of intravenous admixture, unit dose processing of oral medications and delivery.
Delivering unit dose medications, and reloading automated delivery systems.
Compounds oral liquids and topical medication.
Conducts daily checks of all work related equipment ensuring that they are all functional to prohibit any disruption of pharmacy services.
Works closely with staff pharmacist to reduce medication errors while maintaining a level high of patient safety.
Achieves > 70% on yearly aseptic technique, calculation competencies.
Accurately prepares IV Admixture and sterile compounding as evidence by the lack of 0% contamination in test solutions.
Responsible for the control, accountability and distribution of controlled drugs in the pharmacy.
Contribute to the departmental goal of reducing medication errors by 30% by using self-checks, adhering to Red Rules, and identifying questionable orders or labels.
Consistently exhibits the traits of the standards of behavior as an example to co-workers.
Sought out by managers to train newly hired employees because of my training as a military instructor.
Military Experience
United States Navy- Hospital Corpsman/Pharmacy Technician , 04/1982 - 08/2003
US Navy, (Active Duty Service dates:1982-2003) 21 years of Naval Service
Hospital Corpsman and Pharmacy Technician
Earned numerous awards, medals and commendations,
Honorable discharge
Served as the leading technician, managed the daily operations of the department and supervised a staff of 13 junior military technicians in a busy outpatient pharmacy.
Served as Pharmacy Technician School Head, position which is normally held by a commissioned officer at the Naval School of Health Sciences, Portsmouth, Virginia.
Supervised and managed the Navy's Pharmacy Technician Program.
Supervised 8 instructors and over 160 students during a successful accreditation site visit by the Council on Occupational Education while serving as the lead instructor.
Provided instructional training in Pharmacology, Dispensing, Pharmaceutical Calculations, Unit Dose, Compounding, Intravenous Admixture, Typing and Computers, Clinical training and academic counseling.
Performed more than 1000 hours of instructional training.
Achieved Master Training Designation.
Revised and implemented 13 Pharmacy Calculations exams into an electronic test bank, increasing the proficiency of grading and record keeping.
A team player assisted in the revision of the Personal Qualifications Standards for Master Training Specialist; and revised the Training Requirements Inventory for the Pharmacy Technician Program.
Conducted end of unit reviews, ensuring proper evaluation of training results.
Trained and coached new instructors for the Peer Evaluation Review Board prior to assuming the role as a subject matter expert in their respective field measuring their ability to instruct and train.
Maintained and designed the Pharmacy's curriculum while graduating quality pharmacy technicians.
Provided military leadership and guidance in the proper development of technicians.
Prepared daily work schedules for daily operations of the pharmacy.
Prepared written evaluation and counseling of all military technicians.
Ensured proper training was conducted to improve the overall technical ability of each technician.
Nominated staff for various awards and recognized them for outstanding service.
Served as a member of the Medication Errors Root Cause Analysis Working Group upon arrival to new assignment which led to improved efforts in reducing medication errors.
Researched and assisted in the data collection which leads to the procurement and implementation of an automated pharmacy dispensing system to provide an immediate impact on patient safety.
Revised and updated the Pharmacy's formulary for access via the Internet, thus improving customer service.
MILITARY AWARDS/ACCOMPLISHMENTS Navy-Marine Corps Commendation Medal - January 00, Claire 02 Navy-Marine Corps Achievement Medal - June 1990, June 1992 Good Conduct Award - 4 awards Meritorious Unit Commendation - 2 awards National Defense Award - 2 awards
First Class Petty Officer Leadership Course ĀJune 2000
Navy Instructor Training School Ā Nov 1999
Naval Leader Development Program (NAVLEAD) Ā Feb 2994
Navy Pharmacy Technician Training Program Ā Aug 1983
Hospital Corpsman School, Basic Ā Oct 1982
Additional Information
SECURITY CLEARANCE: Active SECRET Security Clearance expires: 2018
Skills
Microsoft applications. Typing speed of 40 words per minute
Introduction to Project Planning (PP)
Project Planning
Business Capability Life cycle Project Closeout -
Release Readiness Assessment Training Work Product Review Training Lessons Learned Database Training
Introduction to Decision Analysis and Resolution (DAR)
Introduction to Risk Management (RSKM)
Introduction to Project Monitoring and Control (PMC) Ā
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