Training Administrator Resume Example

Supports provider customers' participation in and access to Medicare Provider Outreach and Education events and supports members of the POE team during their design, development, implementation and evaluation phases of each educational event. Managed specific components of the Learning Management System to achieve these goals. Manage the activities involved in successful Outreach and Education events including securing event venues, monitoring registration, trending educational needs, and supporting the unit in meeting the demands of our customer.

Learning Management System (LMS) Administration

• Maintain and update all external education courses provided to Medicare providers. Coordinate between Provider Outreach and Education staff members and the external vendor to research and resolve technical issues.
• Build, manage and track instructor-led and WebEx training in the LMS using developed course curricula, ensuring the delivery of required training initiatives to address identified performance and learning needs.
• Manage the LMS resource center content, including documents and web links.
• Administer external learning accounts in the LMS system by managing applicant eligibility and providing direction to participants on the capabilities and uses of the LMS. Verify, validate, and make determination of eligibility of account requests.
• Manage external customer accounts by working directly with customers to resolve LMS account issues or registration problems. Work closely with participants to ensure events are accessible and accounts are accurate.
• Manage account inventories by monitoring account activity and disabling non-active accounts in compliance with company license allocation limits.

Other Duties and Responsibilities

• Provided requested ZPIC documents and education requests
• Maintained/research the Education Mailbox
• Maintained monthly Part A/B Newsletter
• Maintained monthly Analytical PCID Report, EOMB
• Manage LMS Registration and Survey Monkey, WebEx Training Session, Attendance completion
• Maintained POE Procedures database. Reviewed procedures on an annual basis, or when necessary to ensure compliance to all related regulations. Ensure the intranet updates with the most relevant information.
• PDF/508 compliance documents