Seasoned Crew Trainer focused on maximizing team success by providing new members with excellent training and support. Possess current Food Handler's card and extensive knowledge of food safety, cleaning and sanitizing procedures. Exemplary Crew Member offering dynamic skills in client engagement, food safety and inventory restocking. Highly-trained individual experienced in operating kitchen machinery. Dynamic restaurant professional with 3 years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders. Digital marketing professional experienced in sales, marketing and account management. Knowledgeable about e-commerce, social media and creative digital design.
Dependable Warehouse professional with excellent time management, equipment operation and teamwork abilities. Knowledgeable about OSHA requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures.
- Inventory restocking
- Salesmanship skills
- Company standards
- Computer proficiency
- Safe serving knowledge
- Professional demeanor
- Flexibility
- Sales techniques
- Safety standards training
- Catering coordination
- Business growth
- Cost estimating
- Administrative support
- Team building
- Great customer Service
- Check payment processing
- Quality control
- Conflict and dispute resolution
Frisco, TX, 08/2018 - 06/2019
- Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
- Improved profit margins by streamlining operations and workflow and negotiating new vendor contracts for materials and supplies.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Answered telephone to provide establishment information and take party reservations.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Cleaned and restocked front counter areas, got change for register and checked server supplies.
- Answered customers' questions about hours, seating, current wait time and other information.
- Upsold customers and optimized table-turns
- Assisted kitchen staff with food counts by determining number of items required for complete service.
Grand Forks, ND, 11/2016 - 03/2018
- Loaded and unloaded materials by hand or with equipment to help team meet work demands.
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
- Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
- Monitored optimal fishing locations to maximize catch results on each trip.
- Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
- Sanitized equipment and decks after each shift to remove leftover fish and carcasses.
- Monitored and interpreted weather to make proactive adjustments to operating plans.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
- Observed safety precautions and practices when using heavy machinery and equipment.
- Brought in loads for sorting, storage or disposal according to quality categories.
- Upheld high standards of productivity and quality in all areas of operations.
- Kept activities moving smoothly by coordinating schedules and personnel.
City, STATE, 06/2016 - 08/2016
- Organized corporate luncheons, dinners, conferences and special events.
- Assessed events planning services and related costs.
- Attended and participated in industry events.
- Managed catering services, audio-visual services and housekeepers.
- Trained customer service, marketing, and sales teams for events.
- Recommended money-saving strategies for events.
- Designed contracts, collected fees and booked venues for events.
- Coordinated vendors, timelines and budgets for events.
- Organized venues, budgets, guest lists, catering and event timelines.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned good attendance record and built reputation for being on time and ready to work.
- Created agenda, materials and communications for team meetings.
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Resume Overview
School Attended
- Austin High School
Job Titles Held:
- Togo Server
- Crew Member
- Event Planner
Degrees
- High School Diploma
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