Well-versed in dining, kitchen and cleanliness standards. Dependable, quality-focused professional with 3 years experience in restaurant operations. Collaborative team leader with comprehensive background of equitable supervision. Customer-oriented with excellent interpersonal and communication skills focused on guest satisfaction. Recent license in preparation and sale of alcoholic beverages, bar procedures and liquor laws. Cheerful always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
To-Go Server, 04/2018 to 09/2020 99 Restaurants – Rutland, VT,
I was the cashier and the To-go server
I bagged the food and made sure every item of the list was made correctly
I took order over the phone and input the guest information on the Ipad
I took orders over different kind of apps such as Postmates, Uber eats, Grubhub etc.
I cleaned the restaurant such as windows, restrooms and tables if servers needed me to.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Counted cash in register drawer at beginning and end of shift.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Assisted customers by answering questions and fulfilling requests.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Educated customers on promotions to enhance sales.
Used cash registers and POS systems to request and record customer orders and compute bills.
Prepared and submitted end-of-shift reports using an IPad
Customer Service Representative, 01/2020 to 03/2020 Forward Air – Elk Grove Village, IL,
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services and company information.
Educated customers on promotions to enhance sales.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Answered customer telephone calls promptly to avoid on-hold wait times.
Regularly exceeded daily sales and product add-on quotas.
Provided information to customers regarding company's charge card and loyalty program and helped to open and activate new accounts.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Entered customer interaction details in computer to track requests, document problems and record solutions offered.
Cashed customers checks and called the company to verify the checks made sure the format and signature were the same of previous checks.
Helped customers send money internationally around the world
Helped customers pay their bills such as water, light etc.
Offered PLS cards to customers and gave them information about the card plans, helped them withdraw and deposit money.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Documented reservations and communicated changes to guests using an Ipad.
Planned and executed large-guest parties by organizing menus, spaces and special requests.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using an IPad and called to confirm their reservations.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Answered customer questions about hours, seating and directions to our restaurant through the phone.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Took information about guests' party size, led to seating, offered menus and walked them to their seats.
Monitored seating area and checked restrooms every hour to keep spotless.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Kept a record of the tables in the restaurant with a map of the tables knowing which tables were open for guest to sit which ones were closed and which ones were dirty.
I communicated with bussers through the microphone that had access to the kitchen if there was a need of having clean tables fast, and I also communicated through the managers and servers through the mic if they were needed immedietly on the floor.
Education
: Finance, Expected in University of Houston Downtown - Houston Tx, GPA:
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