texas outreach manager resume example with 19+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Coordinated community service programs to meet Veteran, First Responder and Family needs. Knowledgeable about organizing referrals, offering direct support and orchestrating effective outreach. Skilled at cultivating strong partnerships to advance organizational objectives.
Skills
Pastoral Counseling
Crisis Intervention
Public Speaking
Digital, Mobile, & Social Marketing
Branded Content & Events
P&L Management
Marketing Metrics & Analytics
Army
Basic
Benefits
Budget
C
Content
Counseling
First Aid
Fundraising
Grant proposals
Management Training
Marketing
Marketing materials
Mediation
Mentor
Mentoring
Performance appraisals
Presentations
Public Speaking
Quality
Research
Safety
Scheduling
Staff development
Supervisory
VBA
Welding
Workflow
Staff Management
Strategic field outreach planning
Interviewing skills
Client needs assessments
Onsite facility tours
Written and verbal communication
Relationship development
Process improvement
MS Office
Problem resolution
Education
, Expected in 2020 ā āLivingWorks safeTALK: - GPA:
, Expected in 2020 ā āPsychological First Aid (PFA): - GPA:
, Expected in 2020 ā āSkills for Psychological Recovery (SPR): - GPA:
, Expected in 2020 ā āFEMA Incident Command System Courses:: - GPA:
, Expected in 2019 ā āLivingWorks Start: - GPA:
, Expected in 2018 ā āAdvanced Coaches Training 201 VARO St Paul, MN 08/22/2014
Alternative Dispute Resolution - Mediation Training Philadelphia, PA 10/07/2015
American Association of Christian Counselors āCare and Counseling for Combat Traumaā (C3T) ā: - GPA:
TEXAS STATE TECHNICAL COLLEGEWaco, TexasExpected in ā āStructural Welding, Certificate
JOB RELATED TRAINING
Supervisory and Management Training 2014-6 VBA Baltimore, MD: - GPA:
DALLAS BAPTIST UNIVERSITYDallas, TexasExpected in ā āBachelor of Arts and Science:Christian Ministry - GPA:Morris T. Keeton Lifelong Learning Award
, Expected in ā āIntroduction to Incident Command System (IS-100),Basic Incident Command Systems for Initial Response (IS-200 c),National Incident Management System (NIMS) An Introduction (IS-700)National Response Framework, An Introduction (IS-800): - GPA:
Work History
Department Of Veterans Affairs - TEXAS OUTREACH MANAGER Iron Mountain, MI, 01/2018 - Current
Prior Roles: Lead Transition Mentor | Camp Hope Residential Program Mentor | Veteran Coordinator
I manage and execute various fundraising events and community outreach programs across Texas focusing on Crisis Intervention, PTSD, Marriage Enrichment, and Menās Ministry
Recruit and maintain relationships with corporate and private sponsors
Develop marketing materials and manage social media presence
Research, write and implement grant proposals
Public speaking and presentations to a variety of audiences to further the mission
Provide Crisis Response Training
Create and Manage Budget and P&L
Lead a Team of Peer Support and Crisis Intervention Specialist
Disciple Combat Veterans in both one on one and group settings.
VETERANS BENEFITS ADMINISTRATION'S - SUPERVISORY VETERANS SERVICE REPRESENTATIVE City, STATE, 01/2006 - 01/2017
Assistant Supervisory Veterans Service Representative| Certified Veterans Service Representative | Veterans Service Representative, Coordinator for Wounded Warrior Resource Center (WWRC) |Virtual VA Program Super User| Operation Enduring Freedom/ Operation Iraqi Freedom/ Operation New Dawn Program Manager| Very Seriously injured / Seriously injured (VSI/SI) Program Coordinator
Accountable for a claims processing team.
My individual and team output contributed positively to national efficiency while maintaining a cost-effective use of resources.
Drove workflow management improvements by rethinking status quo and implementing creative process solutions.
Presented informational briefings to meet the needs of both internal and external stakeholders.
I actively fostered positive relationships with Veterans and their dependents, employees, Veterans Service Organizations, Congressional Offices, VA Medical Centers, and other agencies and groups.
Organized, identified and conduct training, mentoring, and staff development and made recommendations for performance appraisals, discipline, and time and attendance.
Coordinated with Veterans Health Administration (VHA) representatives to expedite medical care and with military medical facilities to ensure timely notification of casualty arrivals and to develop procedures for scheduling inpatient visits; Serving as a subject matter expert to other employees and groups within VA on issues relating to OEF/OIF/OND claims in their jurisdiction
Key Accomplishments:.
Continually the best in the nation in productivity, quality and timeliness benchmarks.
Recognized by Secretary of Veterans Affairs for leading a team that processed more than 25% of the National Workload.
As the Waco VARO Point of Contact (POC) for the WWRC.
I was responsible for the priority resolution of all inquiries made by Veterans to the National Wounded Warrior Resource Center.
All inquiries received were processed and resolved 100% of inquires within 24 hours.
This ensures that both VA and our DOD stakeholders can continue to provide the Veterans and their families with immediate assistance.
As the OEF/OIF/OND Manager I was directly involved in outreach initiatives and workload.
I was recognized for working closely with the Department of Defense units to coordinate and provide benefits briefings and assist Veterans in obtaining both VA and Non-Governmental benefits.
UNITED STATES ARMY - STAFF SERGEANT, 13F30 FIRE SUPPORT SPECIALIST City, STATE, 01/2000 - 01/2005
Battery Restoration and Utilization NCO, Battery Physical Security and Crime Prevention NCO, Battery HMMWV Master Driver, Troop Voting Assistance NCO, Platoon Movement NCOIC, Battalion Range Safety and PMI NCO.
Served as a COLT platoon squad leader for a brigade reconnaissance troop within a heavy armor brigade, deployed in support of OIF II; serving as the Brigade Commanderās deep observation asset to support and influence the maneuver and brigade deep operation; prepares and submits target list, and reconnaissance and surveillance plans, initiates request and adjust all fire support assets, specialist in air and land insertion, extraction and infiltration techniques; responsible for the training and evaluation of three COLT teams and three NCOs; responsible for the accountability and maintenance of three M707s and equipment valued at $3,000,000.
Key Accomplishments:.
Bronze Star, Purple Heart (2nd Award), Meritorious Service Medal, Army Commendation Medal, Army Achievement Medal (5th Award), Army Good Conduct Medal, National Defense Service Medal, Non Commissioned Officers Professional Development Ribbon, Army Service Ribbon, Global War on Terrorism Service Medal, Iraq Campaign Medal with 2 Campaign Stars, Combat Action Badge.
Battalion Soldier of the Month, Brigade NCO of the Quarter.
Some of the values and comments mentioned on my evaluation reports are: possesses strength of character to tackle any assignment and the ability to succeed; loyalty to subordinates, peers and superiors is beyond reproach; aggressive and meticulous; exemplifies the phrase Be, Know and Do; limitless potential, can do anything he sets his mind to; exceptional performance, can accomplish any task, no matter how difficult; showed courage and determination when faced with adversity; possess the moral courage to stand up for what is right; adjust well to unknown situations and accepts responsibility for his actions; has the potential to work well above his current pay grade.
Affiliations
Transformational leader who transforms organizations to deliver exponential growth and efficiency for clients and stakeholders.
Skilled in Military Affairs, Crisis Prevention, Pastoral Counseling, Team Building, Organizational Leadership, Public Speaking, Leadership Development, Men's Ministry and Marriage Resiliency.
Strong community and social services professional with a Certificates focused in Mediation and Christian Counseling.
Facilitator and connector who delivers help the military and first responder community become spiritually, mentally, and physically fit through pastoral counseling, and peer mentoring, both on an individual basis, and in group settings, while also proactively raising awareness of Post-Traumatic Stress, Veterans Issues, and Disability Rights. Military Order of the Purple Heart - Life Member : Veterans of Foreign Wars of the US - Life Member : Task Force Dagger Foundation - Alumni/ Peer Mentor : Wounded Warrior Project ā Alumni : Legacy Outfitters ā Leadership : Military Warrior Support Foundation - Home Donation Selection Committee /Peer Mentor : SEGS4VETS ā Warrior Board : R.I.S.E. (Restoring Independence Supporting Empowerment) Gary Sinise Foundation Alumni: National Association of Christian Ministers- Member : Second Baptist Church Houston TX -Deacon: Ordained Christian Minister
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Resume Overview
School Attended
TEXAS STATE TECHNICAL COLLEGE
DALLAS BAPTIST UNIVERSITY
Job Titles Held:
TEXAS OUTREACH MANAGER
SUPERVISORY VETERANS SERVICE REPRESENTATIVE
STAFF SERGEANT, 13F30 FIRE SUPPORT SPECIALIST
Degrees
LivingWorks safeTALK
Psychological First Aid (PFA)
Skills for Psychological Recovery (SPR)
FEMA Incident Command System Courses:
LivingWorks Start
Advanced Coaches Training 201 VARO St Paul, MN 08/22/2014
Alternative Dispute Resolution - Mediation Training Philadelphia, PA 10/07/2015
American Association of Christian Counselors āCare and Counseling for Combat Traumaā (C3T) ā
Structural Welding, Certificate
JOB RELATED TRAINING
Supervisory and Management Training 2014-6 VBA Baltimore, MD
Bachelor of Arts and Science
Introduction to Incident Command System (IS-100),Basic Incident Command Systems for Initial Response (IS-200 c),National Incident Management System (NIMS) An Introduction (IS-700)National Response Framework, An Introduction (IS-800)