I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Self Starter and Self Motivated
Great Phone Skills
People Skills
Customer Service
Good Work Ethic
Friendly, Positive Attitude
Reliable & Trustworthy
Planning & Organizing
Microsoft Office
Organizational Skills
Conflict Resolution
Active Listening
Relationship Building
Data Management
Team Management
Problem Resolution
Team Building
Multitasking and Prioritization
Analytical and Methodical
Collaborative Team Player
Interpersonal Skills
Attention to Detail
Tracking and Documentation
Dependable and Hardworking
Time Management
Verbal and Written Communication
Task Prioritization
Experience
06/2013 to 10/2020
Telereach CorpThe Tyger – New York, NY,
Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
Delivered timely support by tracking issues and communicating resolutions to end users.
Collaborated with stakeholders to define features, integrations and partnerships.
Identified needs of customers promptly and efficiently.
Managed timely flow of business intelligence information to users.
Applied lead generating methods in high number of cold calls per day.
Researched and targeted prospective customers to support business development objectives.
Conducted cold calls to initiate contact or follow-up with prospects and qualify leads based on Telereach criteria.
Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Provided timely, courteous and knowledgeable responses to information requests.
Collaborated with new customers to give details about company offerings.
Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Networked to build client base and promote products to new and existing clients.
Documented sales call data in company software.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
05/2008 to 12/2012
Service ManagerClaire's Accessories – Louisville, KY,
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Collaborated with customers to offer solutions to service needs.
Adhered to customer service standards to foster satisfaction and retention.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Hired and trained service department staff to drive performance.
Created employee work schedules to keep shifts properly staffed.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Pitched in to complete various duties during peak periods or employee absences.
Motivated and supported employees to maintain low turnover.
Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
Monitored employee performance through key metrics analysis.
Guided department employees on changes from management.
Delegated work to staff, setting priorities and goals.
Resolved customer inquiries and complaints requiring management-level escalation.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Reviewed completed work to verify consistency, quality and conformance.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assigned work and monitored performance of project personnel.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Interviewed prospective employees and provided input to HR on hiring decisions.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Proposed or approved modifications to project plans.
01/1993 to 07/2004
Executive AssistantYO Ranch – City, STATE,
Maintained company confidence and protected business operations by keeping sensitive information confidential.
Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Coordinated meeting and work schedules for staff teams and executives.
Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
Set up meeting and event logistics for senior management and updated calendars.
Made travel arrangements to provide executives seamless and travel policy-approved business trips.
Managed daily invoices, reports and proposals.
Managed and tracked expenses to meet company budget requirements.
Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Revised and maintained master calendar to coordinate meetings across multiple time zones.
Obtained signatures for financial documents and internal and external invoices.
Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
Conducted research and collected and analyzed data to prepare reports and documents.
Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Facilitated communications by forwarding emails, transferring calls and filing documents.
Took detailed notes in meetings and disseminated information afterward.
Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Delivered optimal administrative, customer service and case management support.
Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
Updated and implemented administrative and executive support policy changes and monitored effects.
Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
Education and Training
Expected in to to
: Journalism/Marketing San Angelo State University - San Angelo, TX, GPA: Status -
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