LiveCareer-Resume

telemarketer resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Skills
  • Appointment Scheduling
  • Appointment Setting
  • Telemarketing Expertise
  • Product and service knowledge
  • Outbound and inbound calls
  • Complaint resolution
  • Professional communication
Education
Shasta College Redding, CA, Expected in Office Assistant Certificate : Early Childhood Education/Psychology - GPA :
Sierra Nueva High School Carmichael, CA, Expected in 06/1989 High School Diploma : - GPA :
Work History
Emplicity - Telemarketer
Irvine, CA, 01/2019 - 03/2021
  • Answer phones/make calls/set solid leads
  • Great customer service over the phone so homeowners can sense my smile and sincerity on their end.
  • Answered questions with knowledgeable responses.
  • Set up appointments with interested customers according to schedule availability.
  • Displayed excellent sales skills and understanding of such skills.
  • Answered calls, took messages and transferred calls to appropriate individuals.
  • Escalated concerns or problem calls to management staff.
  • Performed cold calling and outreach to build sales pipeline.
  • Recorded contact information of customers and potential customers.
  • Troubleshot any issues and escalated issues to proper department.
  • Overcame objections using friendly, persuasive strategies.
Yolo Co IHSS - In Home Care Provider
City, STATE, 11/2007 - 03/2017

Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.

  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Developed rapport to create safe and trusting environment for care.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Family Service Agency - Receptionist/Parent Partner
City, STATE, 02/1999 - 11/2000

Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.

  • Helped parents developing coping skills and plans for routine and crisis situations.
  • Scheduled and attended family and individual meetings to set family goals and achievement plans.
  • Documented data and completed accurate updates to case records.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Organized activities for birth parents and in-home support counselors.
  • Basic Office Duties
  • Answer Phones/Schedule Appointments

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Resume Overview

School Attended

  • Shasta College
  • Sierra Nueva High School

Job Titles Held:

  • Telemarketer
  • In Home Care Provider
  • Receptionist/Parent Partner

Degrees

  • Office Assistant Certificate
  • High School Diploma

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