telecommunications engineer resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Telecommunications Engineer with extensive background in telephony and data systems. Major strengths include installing, troubleshooting and repairing PBX's, telephony protocols, voicemail systems, cabling, hardware, software, gateways, PC networking and IP networks. Incredibly hardworking and dedicated employee who works well both independently as well as part of a team. Looking to continuously learn and accept new challenges. Highly qualified Telecommunications Engineer and planner with proven skills in presale, installation, maintenance, design, project management, documentation and service in the voice industry.
Skills
Telecommunications equipment of all types.
Mitel Certified on all products, active and current.
Inter-Tel voice system.
Google Docs
SIP signaling, trunking and H.323 protocols
Project leadership
Voice and data cabling installation
Microsoft Office Suite
Supporting VoIP
Telecommunications repair
Work History
Telecommunications Engineer, 04/2016 - Current Leidos Holdings Inc. – El Segundo, CA,
Supported sale, engineered, programmed, Designed, installed and maintained the organization's Mitel telephony network. Was sub-contracted by Mitel Professional Services, customer offered me a full time position after installation of 145 locations including 5 call centers.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
Installed, maintained and supported other VoIP applications.
25 years information technology experience.
Adapted and modified standard techniques, procedures and criteria to solve complex problems.
Ran and analyzed call processing flows and traffic studies to determine optimum configurations.
Worked closely with network administrators and server engineers to ensure quality service.
Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Identified poor quality lines and underutilized circuits.
Maintained documentation for all telecommunication systems, including equipment inventory and floor plans.
Coordinated installation of all new users and relocation of existing users.
Researched and recommended network and data communications hardware and software.
Installed, maintained and supported voice/data applications.
Installed, maintained and supported IVR applications.
Phone System Solutions Expert, 03/2019 - 06/2020 Pine Belt Mental Healthcare Resources – Prentiss, MS,
Engineered, programmed, designed, installed and maintained the organization's Mitel telephony accounts.
Installed in-house Mitel System with multiple locations and almost all enterprise Mitel applications, MiCC, MiVCR, MiCollab.
Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
Coordinated installation of new users and relocations of existing users.
Researched and recommended network and data communications hardware and software.
Installed and configured new devices and system components.
Worked with Mitel customers to understand needs and provide excellent service.
Worked closely with network administrators and server engineers to deliver quality service.
Telecommunications Technician, 01/2014 - 03/2016 Department Of Commerce – Panama City, FL,
Responded to service requests during and after business hours.
Installed and configured new devices and system components.
Coordinated with systems partners to finalize designs and confirm requirements.
Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
Developed data architecture design to enable analysts to perform targeted customer analysis.
Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production.
Telecommunications Manager, 04/1994 - 03/2013 CSI-Networks – City, STATE,
Lead and directed a team of up to 25 technical professionals.
Managed creative projects from concept to completion while managing outside vendors.
Hired by Mitel as a Sub-Contractor from their Professional Services Department for projects all over the country and some over seas.
Designed, programmed and installed over 3500 systems, some as large as 20,000 ports. Specialized in large multi-location networked systems. Small and Large Hospitality systems with PMS integrations.
Hired by AT&T as a Sub-Contractor for installation of COAX cables and entertainment systems.
Installed IP Camera, COAX Camera and security systems.
Established compatibility with third party software products by developing program for modification and integration.
Diagnosed and troubleshoot UNIX and Windows processing problems and applied solutions to increase company efficiency.
Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
Designed strategic plan for component development practices to support future projects.
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Evaluated RFP responses and set up favorable pricing.
Education
High School Diploma: , Expected in 1990 - Bingham High School - South Jordan, UT GPA: Status -
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