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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Detail-oriented Program Manager with 7+ years of leadership experience and proven ability to work with independent contributors to complete projects on-time and under-budget. Accomplished, performance-driven and customer obsessed professional with 12+ years of software development and enterprise solution design for clients in Aviation, Telecom and Chip manufacturing domains. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Performance-driven Program Supervisor with 9+ years of experience in leading IT services and software development with emphasis on Information security.

Demonstrated ability to deal effectively with people in the supervision of staff and team members. Talented in personnel and deployment management, program oversight, training, technical competence and customer support objectives. Experienced IT leader with top-notch implementation and project management abilities. Highly organized, methodical and skilled at building consensus across high-performance teams. Client-focused professional with designing innovative applications and achieving high client satisfaction.

Skills
  • Technology Architecture Management
  • Program development and management
  • Vulnerability Management
  • Information Security
  • Data Analysis
  • Full stack developer, MEAN Stack
  • Software Development Life Cycle
  • Data modeling
  • Project Life-cycle management
  • Analytical thinking
Education
Visvesvaraya Technological University Bangalore, Expected in 04/2007 Bachelors of Engineering : Mechanical Engineering - GPA :
Work History
Calhoun International - Senior Technical Program Manager
Washington, DC, 08/2020 - Current
  • Manage business requirements, design, performance expectations and goals with all the stakeholders.
  • Partner with management to define strategy and build road map for the programs.
  • Responsible for overall coordination, quality and delivery of the programs while being the primary point of contact for world wide stakeholders.
  • Internalize Amazon's leadership principles and incorporate them into everyday practices to guide the program to success.
  • Partner with architects and engineers to develop the best technical design and approach.
  • Report on status, development, quality operations, and system performance to management. Coordinate and manage technical project and program for large scale, distributed software applications, systems, platforms, services or technologies using object oriented code and design throughout the project development life cycle from design to release.
  • Define projects, collect business requirements, write functional requirements and technical specifications.
  • Drive software development effort and manage priorities for the program completion.
  • Identify and communicate risks to the stakeholders, define risk mitigation strategies and facilitate appropriate software engineering solutions
Genesys - Technology Lead/Architect
Menlo Park, CA, 01/2015 - 07/2020

Key Deliverables:

  • Design and implementation of secure enterprise solutions which deals with sharing of confidential and top-secret information with external users and partners
  • Led technology governance efforts, planning upgrades, hardware refreshes and software updates
  • Bridged efforts between internal and external technology personnel, aligning first-party and third-party activities to optimize progress
  • Developed long-term policies to support business growth through sustainable expansion and enhancement
  • Offered technical leadership to junior personnel and other team leaders, providing expertise on Cyber Security
  • Performed detailed assessments of risks to determine constraints and develop mitigation strategies
  • Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands
  • Managed and motivated project teams to promote collaboration and keep members on-task and productive
  • Closely collaborated with project members to identify and quickly address problems
  • Designed and developed fully automated continuous integration system using Git, Jenkins, TeamCity and custom tools developed in NodeJS
  • Worked with Sales and Marketing teams to enhance applications to suit their needs
  • Design and development of tool to manage records of top-secret content accessed by external users
  • Assist upstream and downstream application teams in integration and development of reporting services using SSIS and SSRS
  • Development of search microservices using AMQ and Amazon S3.
    Come up with Unit, Regression, Integration and End-to-end test cases during application development and release
  • Database optimization using performance analysis tools on MS SQL and MongoDB
  • Occasionally assist legal team in extracting complex reports for audit purposes
  • Developed log management system to assist support teams in debugging production issues. Enhance modules for performance improvement by effective usage of threads
  • Assist support teams on complex issues and in crisis situations.
    Work with WhiteHat testers to ensure all code-paths are tested for vulnerabilities
  • Skills: Windows Server 2008, 2012, C# 4.5, C# 5.0, HTML5, CSS3, Bootstrap, JavaScript, JQuery, TeamCity, Amazon S3, AMQ, Mulesoft, Teradata, Git, Lunix, AngularJS, Angular, NodeJS, ExpressJS, MongoDB, MSSQL, Oracle, IntelliJ
Chewy - Technology Analyst
Salisbury, NC, 04/2012 - 01/2015

Key Deliverables:

  • Started my career in Information Security by being part of implementation of two projects for fertilizer giant in Europe
  • Developed key module in project that offers subscription and payment features
  • Provided technical and functional recommendations based on project requirements. Managed new feature integration into current build with continuous integration software
  • Collaborated with project teams to support new or enhanced products.
    Collaborated closely with upper management to drive strategy through development and implementation of new processes
  • Mapped processes to holistically examine business flow and identify improvement opportunities
  • Evaluated and adopted new technologies to address changing industry needs
  • Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution. Developed flowcharts and diagrams to describe and lay out logical operational steps
  • Reviewed performance benchmarks and established metrics for future tracking
  • Developed modules to interact with third party secure payment providers to get necessary security credentials for site
  • Implemented module to track events and soil conditions using Microsoft Bing maps APIs
  • Developed disaster recovery strategy for high-availability environment
  • Developed custom dashboard solution using HTML5 features.
    Designed dashboard to show status of soil by using real-time values
  • Developed suggestion model to suggest products based on their usage behavior and requirements
  • Played role of configuration manager to ensure releases are error-free.
    Developed MS build configurations for deployment of code to all environments
  • Skills: Windows Server 2008, 2012, C# 4.5, HTML5, CSS3, JavaScript, JQuery, Teradata, VSS, MSSQL, Oracle
Infosys Ltd - Senior Software Engineer
City, STATE, 09/2009 - 04/2012

Key Deliverables:

  • Had experience of working on pilot project for a telecom company.
    Collaborated with onsite coordinator for requirement elicitation and development. Developed modules pertaining to their sourcing and procurement
  • Designed and developed business layer for their confidential price process mechanism with their external partners
  • Worked with project managers, developers, quality assurance and customers to resolve technical issues
  • Gathered and defined customer requirements to develop clear specifications for creating well-organized project plans
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns
  • Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use
  • Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications
  • Adjusted software parameters to boost performance and incorporate new features
  • Suggested improvements to team and project workflow.
    Created proofs of concept for innovative new solutions
  • Introduced methodologies and best practices to software development division to enhance product definition and application customization
  • Developed custom reports using Excel Macros and MS SQL.
    Integrating legacy apps with latest .Net framework-based COM objects to avoid rewriting of application
  • Optimization of database stored procedures by implementing indexes and eliminating redundant triggers
  • Worked on application performance improvement by utilizing resource management feature being offered by then latest .Net framework
  • Deployment of APIs behind security firewall to adhere to security standards
  • Used third party UI components on web pages for better data handling and user experience
  • Trained users and production support teams on application architecture and use cases
  • Skills: Windows Server 2008, C# 2.0, HTML5, CSS3, JavaScript, JQuery, Teradata, VSS, MSSQL, Oracle
Company Name - Software Engineer
City, State, 07/2007 - 09/2009

Key Deliverables:

  • Coordinated in development of a module for an aviation giant.
    Researched, designed and implemented scalable applications for information identification, extraction, analysis, retrieval and indexing
  • Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations
  • Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements
  • Conducted regression testing, analyzed results and submitted observations to development team
  • Worked with project managers, developers, quality assurance and customers to resolve technical issues
  • Installed and configured software applications and tested solutions for effectiveness
  • Walked clients and internal staff through troubleshooting steps to resolve common software issues
  • Consulted with engineering team members to determine system loads and develop improvement plans
  • Versed in complete software life cycle from preliminary needs analysis to enterprise-wide deployment and support
  • Enhanced legacy application to suit changes in program on client side. Modularize complex application into individual self-sustaining modules
  • Enhanced existing product life cycle management tool to fit needs of a new program. Created test scripts for automated testing during each build to reduce lead time between deployments
  • Created new KPI reports using Excel objects for audit trail purposes and archival
  • Skills: Windows Server 2008, C# 1.1, 2.0, HTML, Visual Basic 6.0, VSS, Oracle, Classic ASP, Excel Objects

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Resume Overview

School Attended

  • Visvesvaraya Technological University

Job Titles Held:

  • Senior Technical Program Manager
  • Technology Lead/Architect
  • Technology Analyst
  • Senior Software Engineer
  • Software Engineer

Degrees

  • Bachelors of Engineering

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