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Summary
Seeking a challenging position in an organization where my technical and organizational skills can be effectively utilized to add value to the organization.
Highlights
Visual Basic, C Language, Networks and distributed systems.
Have proficiency in HTML5, CSS and WordPress. Have practically worked on website designing.
Possess proficient knowledge in Microsoft Office Applications including Outlook, Word, Excel and PowerPoint.
Accomplishments
Schedule Team Huddles on a regular basis to make the support professionals aware of the new updates from the client.
Activities and Achievements: Chairperson, International Committee at Texas A&M International University: Heading one of the 8 committees of the Student Government Association (SGA) at Texas A&M International University.
Coordinating events like Welcome Dinner to the International students, enrolling in every semester at the university.
Working closely with the International Engagement team to ensure more involvement of international students at the campus activities.
Organizing cultural initiatives to promote international diversity at the university.
Graduate Senator, (SGA) at Texas A&M International University: Represent over five hundred graduate students at the A.R.Jr., Sanchez School of Business and official voice of the student body.
Get feedback regarding graduate activities on the campus and discuss them in the senate meetings.
Set up monthly or biweekly meetings with the chairs of the graduate programs to discuss upcoming changes.
Participate in all the events hosted by the Students Government Association.
Member of the 2014-15 Student Advisory Council of the A.R.Jr., Sanchez School of Business at Texas A&M International University: Strive to provide a steady and a reliable line of communication between faculty and students of the business school.
Work towards more students from the area of business to get involved on the campus events and activities.
Help to enable TAMIU business students to gain business related knowledge and experience.
Coordinate field trips to companies to help the business students get a real time professional exposure.
Won the 6th Annual LBV Conference for presenting the following research project at Texas A&M International University in March' 2014.
Experience
to
Supplemental InstructorCaterpillar – , ,
Dissatisfaction Rate) Reduction: The customer satisfaction rate forms the prime criterion in the customer service industry.
While I was working as a Quality Analyst for Hewlett-Packard as client, there was a phase where the customer satisfaction rate went very low.
I, along with few members worked together with the corporate Quality team, applying the six-sigma principles to identify the defects and root causes.
We then worked on outlier management by allocating the non-performers in the operations to senior Quality Analysts.
All the necessary resources were provided to the outliers, their performance was gauged at regular intervals and in the course of time, we were able to stabilize the critical performance metric.
Having achieved it, we implemented the practice to sustain the scores in the future too.
Selected student from the MS-IS program for a promotional video for the A.R.
Sanchez School of Business.
Presented a poster on "Domain Naming Server Hacking" at 11th Annual Pathway Conference at Texas A&M University, Kingsville.
Was a part of the Global Meet during the Global Education Week in November, 2013.
Was a part of the International Student Group meeting with representatives from a Consulting firm at Texas A&M International University.
Prepared the Quarterly Business Review Deck and also was a part of the discussion with the client.
Rated as the Outstanding Contributor in the annual ratings in first tenure as a Team Leader.
Appreciation from the client for an improvement in customer recommendation metric over a span of three months.
Topped the customer satisfaction metric for six months in 2011.
Was a member of D-SAT(dissatisfaction rate) Reduction Project with Corporate Quality Team,Wipro Awarded with Pragati (an Implemented Idea for the betterment of Process/Organization) for being the pioneer of the weekly Calibration meets at the process level and also ranked as the top team for maximum number of Pragathis in the entire quarter for the process.
Chosen as ISMS Audit SPOC (single point of contact) for the process and also attended the Wipro, Romania process improvement call.
Served as the Vice-Chairman of IEEE Student Branch at Osmania University for the academic year 2007-08.
to
Master Quality Analyst – , ,
Conduct the Calibration Session weekly with the Quality Team to calibrate the QAs as per the Transaction Monitoring Guidelines and work towards achieving minimal variance.
Attend Client Calibration, every alternate week with all the Master QAs from Hewlett Packard's PSG Business Partners and calibrate the Quality Team, Wipro with updates, if any.
Responsible for explaining the entire audit and feedback mechanism to new hire QAs.
Time-to-Time DPO Analysis and also updating the floor with process related queries through Process Action Registry.
to
Quality Analyst – , ,
Working as a part of the Transaction Monitoring team of Quality, Wipro handling teams and providing feedbacks to the support professionals.
Work to maintain and achieve minimal Non-Compliance to the process, efficiency in troubleshooting technical issues and improvement in soft skills.
Education
Expected in to to
Course
Specialization
Board/University
Year of Passing: - , GPA:
Expected in 12 2014 to to
Masters: Management Information Systems Texas A&M International University - , Texas GPA: GPA: 3.9 Management Information Systems GPA: 3.9
Expected in 1 2008 to to
Bachelors: Engineering
Electronics and Communication Engineering Physics and Chemistry Osmania University - , GPA: GPA: 4.0 Engineering
Electronics and Communication Engineering GPA: 4.0 Physics and Chemistry
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Resume Overview
School Attended
Texas A&M International University
Osmania University
Board of Intermediate Education
Job Titles Held:
Supplemental Instructor
Master Quality Analyst
Quality Analyst
Degrees
Course
Specialization
Board/University
Year of Passing