substance abuse counselor case manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

My qualifications include: Onboarding, identifying the proper software programs Specializing in offering emergency response on top of normal care and assistance. Performing needs assessments and psychosocial evaluations to determine appropriate plans, set goals and ultimately improve individual quality of life.

Background includes successfully managing documentation and daily living support needs for disabled clients. Good organizational skills with a hardworking mentality and caring approach.

Well-qualified social work professional adept at setting up services, working with healthcare professionals and families and giving patients continuous support through counseling. Good communicator and relationship-builder with exceptional skills in planning, resolving conflicts and solving diverse problems. Certified as a CDCA I in the State of Ohio

I am a Flexible hard worker ready to learn and contribute to team success.

I am a dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Flexible hard worker ready to learn and contribute to team success.

Meticulous and tireless Sorter with three years of sorting experience in fast-paced warehouses. Thorough tracker and mover of materials progressing through assigned area. Exceptionally gifted at knowing location of each package at given time.

Dedicated Business Segment Liaison/Project Manager successful at work flow planning and staff retention strategies. Boosts productivity through innovative management and mentorship. Keen to apply new and emerging project organization techniques to increase overall performance.

Dedicated and focused Project Management Specialist with over three years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service, and process improvements.

Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships. Efficient, organized Clinical Administrative Coordinator with experience handling complex management software for clinical coverage. Diligent and well-versed in high-volume EHR management with special knowledge of latest state-wide and federal regulatory requirements. Successfully navigates customer health experience from clinical admission through discharge and billing. Skillfully collaborates with hospital executives and care providers, providing critical patient resources for appointment scheduling, financing and receiving treatment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, Human Resources/Onboarding systems and program management. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

  • Coordinating services
  • Coaching patients
  • Improving well-being
  • Educating families
  • Conducting assessments
  • Managing records
  • Team collaborating
  • Gathering referrals
  • Team management
  • Team building
  • Training & Development
  • Leadership
  • Project planning
  • Planning
  • Data management
  • People skills
  • Decision-making
  • Clerical
  • Proficient in HTML
  • Cross-functional teamwork
  • Project documentation
  • Customer-oriented
  • Efficient data management
  • Performance improvements
  • Systems implementation
  • Workforce training
  • Purchasing and procurement
  • Work flow planning
  • Cost reduction and containment
  • Processes and procedures
  • Microsoft Office Suite expert
  • Quality assurance and control
  • Risk management
  • Cost control
  • Data review
  • Productivity improvement
  • Customer relations specialist
  • Safety protocol
  • Presentations
  • Staff training and motivation
  • Schedule management
  • Document management
  • Client rapport
  • Staff training and mentoring
  • Project management
  • Site safety coordinator
  • Vendor sourcing
  • Client relations
  • Conflict management
  • Project scope
  • Account development and networking
  • Healthcare operations
  • Patient relations
  • Insurance practices
  • Claims processing
  • Project Management
  • Medical filing
  • Recording histories
  • Patient interviewing skills
  • Appointment confirmation
  • Sterilization procedures
  • Medical billing
  • Relationship building
  • Troubleshooting
  • Professional relationships
  • Patient assessments
  • Meeting facilitation
  • Interpersonal and written communication
  • Dispute management
  • Document preparation
  • Interviewing abilities
  • Conflict mediation
  • Organizational skills
  • Active listening
  • Work ethic
  • Organization
  • Working collaboratively
  • Problem resolution
  • Therapeutic expertise
  • Mental health support
  • Suicide risk assessments
  • Diagnostic ability
  • Peer Counseling
  • Crisis intervention
  • Solution-focused counseling
  • Crisis Intervention Techniques
  • Community resources specialist
  • Psychology
  • Suicide precautions expertise
  • Clinical Experience
  • Medicaid familiarity
  • Extensive DSM-IV knowledge
  • Office administration
  • Social Work
  • Superior communication skills
  • Substance Abuse/AOD counseling background
  • Therapy
  • Addictions specialist
  • Interventions
  • Counseling
  • Treatment Plans
  • Treatment planning
  • Exceptional problem solver
  • Quality management care team member
  • PTSD group specialist
  • Knowledge of the ins and outs of Child Protective Services (CPS)
  • Clinical documentation mastery
  • Dual diagnosis expertise
  • Substance Abuse Counseling
  • Mood disorders specialist
  • Production deadline management
  • Stock allocation
  • Materials handling and transport
  • Package loading
  • Process management
  • Reporting and documentation
  • Supervision
  • MS Office
  • Time management
  • Collaboration
  • Microsoft Office
  • Inbound and Outbound Calling
  • Customer Support
  • MS Office proficiency
  • Problem Resolution
  • Verbal Communication
  • Customer Service
  • Safety regulations
  • Quality Assurance
  • Employee management
  • Report generation
  • Credit card payment processing
  • Stockroom procedures
  • Shipping and receiving understanding
  • Retail sales customer service
  • In-store support
  • Schedule mastery
  • Data evaluation
  • Courteous demeanor
  • Problem-solving abilities
  • Office equipment proficiency
  • Sales expertise
  • Process optimization
  • Clerical support
  • Business development understanding
  • Project management abilities
  • High-energy attitude
  • Technologically savvy
  • Product organization
  • Customer relations
  • Adaptive team player
  • Quality control
  • Call Center Operations
  • Quality assurance controls
  • Product Knowledge
  • Merchandise restocking
  • Money Management
  • Sales and Promotions
  • Cash drawer balancing
  • Effective customer upselling
  • Customer assistance
  • Security monitoring
  • Cash register operation
  • Scanner operations
  • Bank deposits
  • Payment processing
  • Credit and cash transactions
  • Loss prevention
  • Product recommendations
  • Returns and exchanges
  • Coin counting
  • Cash management
  • Customer seating
  • Training and mentoring
  • ID verification
  • Issue resolution
  • Business correspondence
  • Case evaluations
  • Report writing
  • Claims management
  • Records reviews
  • Multidisciplinary team collaboration
  • Progress monitoring
  • Computerized charting
  • Improving clinical quality outcomes
  • Clinic area appearance
  • Compliance with regulatory guidelines
  • Managing patient cases
  • Patient records administration
  • Clinical data collection
  • Developing training programs
Clinical Administrative Coordinator/BSL Researcher, 04/2022 - Current
Prism Health Care Services Schaumburg, IL,
  • Organized patient care by coordinating call routing, scheduling appointments and fulfilling service requests.
  • Processed patient data documents, reports and case management files to assist clinical staff operations.
  • Collaborated with clinical team members regarding administration and filing for patient referrals and service authorization.
  • Provided patient outreach and education services related to health system resource availability.
  • Streamlined clinical operations by supervising patient authorization, referral and census.
  • Managed administration of patient benefits and services according to state and federal guidelines.
  • Kept permanent records current to support auditing processes and meet requirements.
  • Managed clerical needs for department employees.
  • Supervised data entry and document sharing for EMR system management.
  • Triaged patients for clinical coverage, prioritizing most-essential patient care needs.
  • Managed health-service administration, assessing and modifying customized care plans.
  • Checked cases to evaluate need for escalation to waiver services for PCS.
  • Monitored patient documentation and interaction logs to meet government regulatory compliance.
  • Performed in-depth reviews of claims to assess billing status.
  • Partnered with nurse manager to raise standards of practice by monitoring, analyzing and correcting staff performance.
  • Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.
  • Improved research-based approaches through participation in research and evidence-based clinical audits.
  • Offered operational assistance and management in coordination with senior managers.
  • Analyzed, queried and manipulated data to defined business procedures.
  • Facilitated and managed business development plan based on market and industry research.
  • Identified key objectives to re-establish long term plans to meet goals.
  • Liaised with senior officers to ensure ongoing quality assurance program integrity.
  • Supported onboarding of new employees by hosting orientation sessions.
  • Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
  • Reviewed and updated new client onboarding workflows to drive improvements.
  • Communicated with applicants to maintain engagement during recruiting.
  • Maintained applicant profiles and information in applicant tracking system.
  • Organized and maintained confidential records for office employee files, health records and protected information.
  • Created orientation checklist and reviewed with new hires.
  • Planned and presented training and mentoring to new team members.
  • Oversaw necessary onboarding activities, addressing questions to speed up process.
  • Conducted end-to-end process monitoring from candidate introduction to exit interviews for accuracy and regulatory compliance.
  • Conferred with management to develop or implement personnel policies or procedures.
  • Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
  • Scheduled or conducted new employee orientations.
  • Informed job applicants of duties and responsibilities, compensation and benefits.
  • Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
  • Prepared or maintained employment records using human resources management system software.
  • Advised management on organizing, preparing or implementing recruiting or retention programs.
Substance Abuse Counselor/Case Manager, 03/2021 - 12/2021
CompDrug City, STATE,
  • Maintained thorough clinical treatment notes.
  • Identified treatment goals based on individual diagnosis and history.
  • Supported and counseled clients with drug and alcohol addiction.
  • Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
  • Conducted individual and group therapy sessions for outpatient clients.
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Organized treatment projects that focused on problem solving skills and creative thinking.
  • Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
  • Worked closely with drug court staff in designing treatment plans specific to client needs.
  • Conducted chemical dependency program orientation sessions
  • Collaborated with patients to establish post-treatment strategies for sobriety.
  • Completed progress notes and other pertinent paperwork in compliance with state regulations.
  • Collaborated with interdisciplinary team of professionals as well as patients and families to determine appropriate treatment options.
  • Gathered community resources and coordinated referrals to obtain services.
  • Provided education and support to patients' family members.
  • Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
  • Closely monitored child social, behavioral and academic growth.
  • Documented services and collected required data for evaluation.
  • Prepared required treatment records and reports.
  • Counseled patients on ongoing basis to assist with challenges.
  • Performed psychosocial assessments and evaluations of current needs.
  • Coordinated psychosocial assessments, treatment plans and progress notes.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Guided clients in development of skills and strategies for dealing with individual problems.
  • Arranged for medical, mental health or substance abuse treatment services according to individual needs or court orders
  • Completed administration work and paperwork for over 100clients.
Urine Monitor and Patient Services Representative , 06/2019 - 02/2021
Volunteers Of America Of Greater Ohio - Voago City, STATE,
  • Received specimens and reviewed for quality, labeling and accessioning,
  • Evaluated and assessed lab equipment to resolve malfunctions and restore functionality.
  • Applied established policies and procedures to performed assays of biological specimens.
  • Identified and reported issues affecting test performance.
  • Evaluated test system performance and corrected issues to address underperformance.
  • Maintained and calibrated lab instruments and equipment to streamline use.
  • Cleaned and sterilized lab area, tools and equipment.
  • Followed laboratory guidelines for handling biological specimens.
  • Maintained clean and fully operational laboratory equipment.
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Documented and managed patient information in computer system.
  • Ran credit card batches and balanced deposits on daily basis.
  • Referred patients to appropriate professionals and services.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled patient appointment and procedures.
  • Supervised team of representatives by monitoring patient satisfaction, assessing performance and resolving complaints.
  • Checked claims for errors, corrected issues and mailed out updated documents.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Generated reports and statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Maintained knowledge of community services and resources and referred patients to appropriate organizations.
  • Explained policies, procedures and services to patients.
  • Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Helped patients obtain health care services by setting up referrals.
  • Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Updated patient and insurance data and input changes into company computer system.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Followed specific security rules and guidelines to protect patient medical records and payment card information.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Identified important patient and demographic information.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Prepared new charts, updated existing charts and managed records transfers between offices.
Sorter Operations Associate, 08/2016 - 05/2019
Zoup! Fresh Soup City, STATE,
  • Inspected materials and sorted items into piles or in containers according to type, size, condition, coloring or grade.
  • Sorted incoming shipments and separated packages by size, type and destination within warehouse.
  • Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
  • Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
  • Contributed to operational efficiency by maintaining cleanliness of conveyor and areas surrounding sorting line.
  • Operated standard warehouse equipment to load, unload and transfer products, taking extra precaution when moving fragile materials.
  • Organized and marked materials with indications such as grade or acceptance-rejection status.
  • Opened bags and cartons received in warehouse, sorted contents according to product type and number and confirmed quality of products received.
  • Transported picked products to packing area and verified proper packaging, sealing and labeling.
  • Loaded and unloaded powered sorters and conveyors and monitored and cleared jams.
  • Unloaded and received shipments into warehouse, verified good condition and proper paperwork and transported to corresponding storage location.
  • Assessed arriving materials to verify match with purchase orders and submitted discrepancy reports as necessary.
  • Mastered inventory and warehouse software operation and troubleshooting and researched current warehousing trends and practices.
Customer Service Specialist, 06/2016 - 08/2016
Company Name City, State,
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Recommended improvements to products and services to mitigate complaints.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Exceeded company productivity standards on consistent basis.
Education and Training
Associate of Science: Human Services, Expected in 05/2022
Indiana Wesleyan University - Marion, IN
Status -
  • Completed coursework in Psychology, Sociology, and English
  • Honor Roll 3.6
  • Major in Human Services
  • 3.6 GPA
  • Minor in Old and New Testaments
  • Additional Coursework in Communication, History, and Human Services
  • 3.35 GPA
Medical Technician Certification : Health Sciences, Expected in 03/1996
United States Army Academy of Health Sciences - Ft Sam Houston , TX
Status -
  • Honor Roll
  • Major in Health Sciences
  • Completed professional development in being a soldier and a combat medic
  • 4.0 GPA
High School Diploma: , Expected in 05/1995
Washington Senior High School - Washington Court House, OH
Status -
  • Honor Roll
  • Major in AP classes for college preparation
  • Completed professional development in Business Management
  • 3.8 GPA
: Social Work (BSW Program), Expected in
Indiana Wesleyan University - Marion, IN
Status -
  • Additional Coursework in Psychology, Sociology, Social Work, Biology, and Social Policy
  • 3.38 GPA
  • Additional Education/Experience with Internship to begin approximately 04/23.
  • Certified as Business Segment Liaison in the Corporate Insurance Industry

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Resume Overview

School Attended

  • Indiana Wesleyan University
  • United States Army Academy of Health Sciences
  • Washington Senior High School
  • Indiana Wesleyan University

Job Titles Held:

  • Clinical Administrative Coordinator/BSL Researcher
  • Substance Abuse Counselor/Case Manager
  • Urine Monitor and Patient Services Representative
  • Sorter Operations Associate
  • Customer Service Specialist


  • Associate of Science
  • Medical Technician Certification
  • High School Diploma
  • Some College (No Degree)

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