Stocker resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Hardworking customer service professional accustomed to fast-paced call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in standards and best practices. Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Organized professional with superior work ethic and team player attitude. Exceptional quality control, inspection and skill abilities. Commended for honesty, hard work and positive attitude. Consistent ability to stand for long periods of time and safely lift up to 50pounds. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Safety methods
Product displays
Merchandise stocking
Product organization
Dependable and reliable
Materials transport
Adaptive team player
Stockroom procedures
Customer service
Process improvement
Team building
Communications
Experience
Stocker, 08/2019 - Current Novo Building Products – Saratoga Springs, NY,
Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
Updated signage to reflect new pricing or temporary promotional strategies.
Received incoming product deliveries and relocated to storage shelves, coolers or bins.
Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisleways.
Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
Palletized merchandise for easy movement to sales floor locations.
Assisted customers by locating items and moving heavy purchases to vehicles.
Followed proper stock rotation procedures to minimize obsolescence and removed any out of date items from sales floor.
Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.
Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
Checked shelves to determine adequate stock levels.
Call Center Customer Service Specialist, 03/2018 - 08/2019 Elior – Carnegie, PA,
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Assisted callers per week in fast-paced environment.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Evaluated customer account information to assess current issues and determine potential solutions.
Documented conversations with customers to track requests, problems and solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Strengthened team performance and productivity by training and inspiring team members.
Achieved top satisfaction, retention and referral rankings on consistent basis.
Set up and activated customer accounts.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Provided top quality control and eliminated downtime to maximize revenue.
Worked with managers to develop service improvement initiatives.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Exceeded team goals and collaborated with staff to implement customer service initiatives.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Food Service Worker, 03/2018 - 06/2019 Camp Recovery – San Rafael, CA,
Placed dishes, utensils and beverages on food trays for delivery to rooms, using safety regulations to confirm that individuals received ordered meals.
Reset tables between guests, including refilling condiments and wiping down all surfaces.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Completed final preparations of dishes and quickly delivered items to customers.
Partnered with team members to efficiently serve food and beverages.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Calculated charges, issued table checks and collected payments from customers.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Managed closing duties, including restocking items and reconciling cash drawer.
Food Server, 05/2016 - 11/2016 Cook Out – City, STATE, JessicaaislewaysPowdersville
Placed dishes, utensils and beverages on food trays for delivery to rooms, using OSHA regulations to confirm that individuals received ordered meals.
Reset tables between guests, including refilling condiments and wiping down all surfaces.
Completed final preparations of dishes and quickly delivered items to customers.
Partnered with team members to efficiently serve food and beverages.
Prepared dining and serving areas by setting up tables and counters.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Calculated charges, issued table checks and collected payments from customers.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Collected empty plates and glasses to minimize bussing requirements between customers.
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Prepared and served cold, hot and iced beverages to guests.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Education and Training
High School Diploma: , Expected in 06/2011 - Easley High School - Easley, SC GPA:
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