Skilled person competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at building management and property corporation facilities. Keen to offer 5+ years of experience and take on challenging new role.
Resolved customer complaints and adjusted policies to meet changing needs.
Established and enforced clear goals to keep employees working collaboratively.
Provided ongoing training to address staff needs.
Complied with company policies, objectives and communication goals.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Conducted employee evaluations and reviews.
Managed scheduling and payroll for team of 7 staff in busy management office.
Utilized active listening skills to quickly resolve problems and escalated larger issues to get better income.
Sanitized frequented areas and equipment using approved supplies.
Performed basic maintenance and cleaning as needed.
Maintained inventory of necessary supplies.
Cleaned various work areas by mopping, vacuuming and polishing mirrors.
Assisted with snow removal and management of winter upkeep.
08/2020 to Current
Assistant Building SuperintendentGuardian Service Industries – Long Island City, NY,
Manages projects by coordinating materials, inspections and contractor tasks.
Prepared, executed and monitored service, personnel and safety plans for projects.
Inspected completed work to verify conformity with established policies and quality standards.
Assisted with snow removal, light groundskeeping and other seasonal outdoor maintenance as needed.
Routinely inspected equipment for preventive and emergency maintenance needs.
Identified problems during daily work inspections and addressed concerns.
Followed instructions regarding duties and assignments for facility and machinery maintenance.
Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
Notified management about necessary repairs or professional service needs for building operating systems.
Completed assignments on-time and under budget.
Requisitioned supplies and equipment for cleaning and maintenance functions.
Adjusted and repaired minor issues for the building equipment and systems.
Operated light, fan, plumbing, hydraulic, electrical and pneumatic systems and managed employees.
Sprayed insecticides and fumigants to prevent insect and rodent infestation.
11/2019 to 02/2020
DoormanAkam Associates – City, STATE,
Met and greeted tenants, vendors and guests, tracked non-residents via sign-in logbook, denied entry to unauthorized people and answered front-desk telephone.
Observed outside area and entrance for safety and possible hazards, conducted ongoing inspection of sidewalks, cleared snow, ice and debris and reported serious hazards.
Picked up and bundled guests' laundry for outside cleaning service.
Transferred luggage, trunks and packages to and from rooms, loading areas, vehicles or transportation terminals with baggage carts.
Transported guests around premises or local areas in car or motorized cart.
06/2016 to Current
Concierge/DoormanOrsid – City, STATE,
Observed outside area and entrance for safety and possible hazards, conducted ongoing inspection of sidewalks, cleared snow, ice and debris and reported serious hazards.
Transferred luggage, trunks and packages to and from rooms, loading areas, vehicles or transportation terminals with baggage carts.
Arranged private or taxi transportation for residents and guests, gathered packages and delivered personal belongings to resident apartments.
Respected privacy and confidentiality of residents and guests by declining to divulge information to unauthorized individuals entering building or telephoning.
Monitored audio and visual fire alarms and called for attention where required, addressed elevator malfunctions and alerted service providers of utility outages or repair needs.
Directed residents and guests to recommended service providers and restaurants and coordinated housekeeping services and other community-specific services such as dog walking.
Maintained pristine condition of lobby at all times and removed trash and discarded items immediately.
Education and Training
Expected in 07/2014 to to
High School Diploma: High School of World Cultures - Bronx, NY GPA:
Expected in 01/2017 to to
: Criminal Justice Hostos Community College of The City University of New York - The Bronx, NY GPA:
Expected in 07/2024 to to
: Forensic Science John Jay College of Criminal Justice of The City University of New York - New York, NY GPA:
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Resume Overview
School Attended
High School of World Cultures
Hostos Community College of The City University of New York
John Jay College of Criminal Justice of The City University of New York