Sr. Customer Rep. International Accounts Resume Example Company Name

SR. CUSTOMER REP. - INTERNATIONAL ACCOUNTS

Summary

Experienced Sales Specialist, highly effective at achieving sales goals on a consistent basis in competitive, fast-paced sales environments.

Proactive, well-organized, Skilled in leadership functions such as training and mentoring new associates.

Offering exceptional communication and organizational skills combined with industrious, personable, and entrepreneurial nature.

High-energy and Customer-oriented with proven relationship-building skills for over 15 years

Skills

Multitasking
Working collaboratively
Strong work ethic
Positive attitude
Strong ability to build personal relationships and provide premier Customer service.
Excellent verbal and written communication
Independent decision making and complex problem solving.
Experience working remotely and independently.
Detail Oriented
Organized

Experience

Company Name | City, StateSr. Customer Rep. - International Accounts09/2017 - 02/2021

Supported all International (APAC, EMEA & CALA) sales team to drive growth and development, facilitating customer requests through the quote to cash cycle.
Managed all aspects of customer's Post sale needs – Working closely with the leadership of - Sales, Operations, Supply chain, Logistics, Finance, Commercial and Legal to assess update and optimize delivery dates for Customer Satisfaction.
Managed and Drafted all contract / Agreements for Cloud Services, NDA, New customer form and Trials. Administrate change request such as extensions and compliance issues.
Communicated product availability; Reviewed inventory and sales records, work with PLL in case of EOL. manage the lead-time expectations and expeditions to optimize delivery dates for Customer Satisfaction.
Optimized sales effectiveness by leveraging data analytics (Oracle BI) to improve strategies, coverage models and sales team configurations.
Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
Hosted Weekly/Monthly/QBR for Sales/Customers meeting.
Assisted with onboarding new talent -acting as part of the interview team (decision Makers) to hire new talent.
Trained and Mentor (2 order management) on relationship building, benefit-oriented sales presentation, sales process and protocol, product knowledge, Customer needs analysis and overcoming objections. created and maintained training materials, for the sale processes and policies.

Company Name | City, StateInternational Sales Coordinator03/2012 - 05/2017

Supported the International Sales, managed all phases of the inside sales for the International Market, placed orders (ERP) and answered Reseller's/Dealer's questions in-person, through email and over phone to maximize Customer service.
Partnered with cross-functional teams, including Sales, marketing, Technical support, Service Dept., Accounting and shipping to meet account needs and requests.
Supervised and implemented collection of all account orders within territory
Supported international sales team of assigned territory with projects and special requests as needed, to achieve required sales team goals..
Responsible for Bid preparation (RFP), Pre-Contract Documents, Export documents.
Handle contract negotiations with new customers as well as contract renewals with existing customers
Managed the sales forecast (Fusion CRM) and schedules to reflect desired productivity targets.
Received “Outstanding Achievements “award in 2015 & 2016 for delivering exemplary sales support while driving strategic business initiatives.

Company Name | City, StateInternational Export Account Manager08/2005 - 06/2008

Accompanied and supported the sale process for the sales team.
Prepared formal quotations and followed-up on all quotes
Answered customers' questions about products prices, availability, uses and credit terms.
Consulted with Agents / suppliers abroad to arrange proper in transit permissions to ship various locations.
Administrated Import and Export of goods to supervise Delivery and manage Distribution of goods - Verify with Customer Goods has been received to his satisfaction.
Worked with the Documentation Department to ensure all requested documents such as : export licenses, packing, routing and customs declarations, Letter of credit, are generated, completed correctly and in place.
Updated all internal records.

Company Name | City, StateAccount Manager11/2004 - 01/2006

Prepared Business and private estimates, following by formal quotations.
Responsible for managing, supporting, and servicing the account related needs of established accounts which includes communications, compliance, and collections.
Follow-up on all quotes / bids.
Conducted office visits working toward specific Goals and priorities.
Negotiated and closed deals with Minimal Oversight.
Managed Operations and rates of ongoing transportation and storage requirements.
Worked with strategic customers from variety sectors.

Education and Training

Yad Giora High School | CityHigh School Diploma06/1994

Open University | CityBachelor of Arts in Social Sciences And Humanities. 05/2003

Certifications

Ra'anana Colleague, Ramat - Gan, Israel

Graphic Design certified: Illustrator, Photoshop, InDesign

Languages

Hebrew - Fluent, English - proficiency, Romanian - proficiency , German - Basic

Resume Overview

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