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Sr. Customer Rep. - International Accounts Resume Example

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SL
SR. CUSTOMER REP. - INTERNATIONAL ACCOUNTS
Summary

Experienced Sales Specialist, highly effective at achieving sales goals on a consistent basis in competitive, fast-paced sales environments.

Proactive, well-organized, Skilled in leadership functions such as training and mentoring new associates.

Offering exceptional communication and organizational skills combined with industrious, personable, and entrepreneurial nature.

High-energy and Customer-oriented with proven relationship-building skills for over 15 years

Skills
  • Multitasking
  • Working collaboratively
  • Strong work ethic
  • Positive attitude
  • Strong ability to build personal relationships and provide premier Customer service.
  • Excellent verbal and written communication
  • Independent decision making and complex problem solving.
  • Experience working remotely and independently.
  • Detail Oriented
  • Organized
  • Compelling leadership skills
  • MS Office
  • Sales Force (Classic and Lightning)
  • ERP EBS/ Oracle Fusion
  • Oracle BI
  • Agile
  • Jira
  • Teams
  • ERP Systems- J. D Edwards – Enterprise One
Experience
Anastasia Beverly Hills | Roseville , CASr. Customer Rep. - International Accounts09/2017 - 02/2021
  • Supported all International (APAC, EMEA & CALA) sales team to drive growth and development, facilitating customer requests through the quote to cash cycle.
  • Managed all aspects of customer's Post sale needs – Working closely with the leadership of - Sales, Operations, Supply chain, Logistics, Finance, Commercial and Legal to assess update and optimize delivery dates for Customer Satisfaction.
  • Managed and Drafted all contract / Agreements for Cloud Services, NDA, New customer form and Trials. Administrate change request such as extensions and compliance issues.
  • Communicated product availability; Reviewed inventory and sales records, work with PLL in case of EOL. manage the lead-time expectations and expeditions to optimize delivery dates for Customer Satisfaction.
  • Optimized sales effectiveness by leveraging data analytics (Oracle BI) to improve strategies, coverage models and sales team configurations.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Hosted Weekly/Monthly/QBR for Sales/Customers meeting.
  • Assisted with onboarding new talent -acting as part of the interview team (decision Makers) to hire new talent.
  • Trained and Mentor (2 order management) on relationship building, benefit-oriented sales presentation, sales process and protocol, product knowledge, Customer needs analysis and overcoming objections. created and maintained training materials, for the sale processes and policies.
At&T | Bellevue , WAInternational Sales Coordinator03/2012 - 05/2017
  • Supported the International Sales, managed all phases of the inside sales for the International Market, placed orders (ERP) and answered Reseller's/Dealer's questions in-person, through email and over phone to maximize Customer service.
  • Partnered with cross-functional teams, including Sales, marketing, Technical support, Service Dept., Accounting and shipping to meet account needs and requests.
  • Supervised and implemented collection of all account orders within territory
  • Supported international sales team of assigned territory with projects and special requests as needed, to achieve required sales team goals..
  • Responsible for Bid preparation (RFP), Pre-Contract Documents, Export documents.
  • Handle contract negotiations with new customers as well as contract renewals with existing customers
  • Managed the sales forecast (Fusion CRM) and schedules to reflect desired productivity targets.
  • Received “Outstanding Achievements “award in 2015 & 2016 for delivering exemplary sales support while driving strategic business initiatives.
Conmart Shipping Agency Ltd. | City , STATEInternational Export Account Manager08/2005 - 06/2008
  • Accompanied and supported the sale process for the sales team.
  • Prepared formal quotations and followed-up on all quotes
  • Answered customers' questions about products prices, availability, uses and credit terms.
  • Consulted with Agents / suppliers abroad to arrange proper in transit permissions to ship various locations.
  • Administrated Import and Export of goods to supervise Delivery and manage Distribution of goods - Verify with Customer Goods has been received to his satisfaction.
  • Worked with the Documentation Department to ensure all requested documents such as : export licenses, packing, routing and customs declarations, Letter of credit, are generated, completed correctly and in place.
  • Updated all internal records.
Ocean Ltd | City , STATEAccount Manager11/2004 - 01/2006
  • Prepared Business and private estimates, following by formal quotations.
  • Responsible for managing, supporting, and servicing the account related needs of established accounts which includes communications, compliance, and collections.
  • Follow-up on all quotes / bids.
  • Conducted office visits working toward specific Goals and priorities.
  • Negotiated and closed deals with Minimal Oversight.
  • Managed Operations and rates of ongoing transportation and storage requirements.
  • Worked with strategic customers from variety sectors.
Education and Training
Yad Giora High School | CityHigh School Diploma06/1994
  • Major in Architecture
Open University | CityBachelor of Arts in Social Sciences And Humanities. 05/2003
  • Major in Business, Communication, and political science.
Certifications
Ra'anana Colleague, Ramat - Gan, Israel

Graphic Design certified: Illustrator, Photoshop, InDesign

Languages

Hebrew - Fluent, English - proficiency, Romanian - proficiency , German - Basic

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Resume Overview

School Attended

  • Yad Giora High School
  • Open University

Job Titles Held:

  • Sr. Customer Rep. - International Accounts
  • International Sales Coordinator
  • International Export Account Manager
  • Account Manager

Degrees

  • High School Diploma
    Bachelor of Arts in Social Sciences And Humanities.

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