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social welfare examiner resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Consumer-focused Social Welfare Examiner with over 20 years of experience. Recognized for extensive knowledge of community resources and alternative social services agencies. Proficient with state welfare services, policies and procedures. Strength in working with diverse populations. Excellent reputation for resolving problems with dedication and determination.

Skills
  • Medicare and Medicaid applications
  • Customer service
  • Process improvement
  • Team management
  • Regulatory Compliance
  • Relationship development
  • Problem resolution
  • Communications
  • Organization
Work History
03/2003 to Current Social Welfare Examiner Clinton County Department Of Social Services | City, STATE,
  • Conducted applicant interviews and determined eligibility for public assistance programs including SNAP, HEAP, Temporary Assistance, Medical Assistance, Emergency needs, Temporary Housing, Etc.
  • Secured housing, medical care and employment for clients by collaborating with various community agencies.
  • Prepared budgets for program applicants to assist in determining needs and ongoing financial preparation.
  • Managed caseload, consistently reviewing income eligibility via statewide verification system.
  • Reported findings of fraud investigations to appropriate state agencies and officials.
  • Endured accuracy of applicant's eligibility by compiling, recording and evaluating financial data provided by applicant.
  • Conducted quarterly meetings to review cases and assisted in development of budget support for applicants to reach self-sufficiency.
  • Collaborated with other state program offices to provide applicants with additional supports to meet needs.
  • Verified applicant information by conducting field visits to validate information reported on application.
  • Reviewed application process with applicants and assisted in preparation of documents to apply for state benefits.
  • Assisted applicants in coordinating and referring to other appropriate social service agencies as needed.
  • Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
  • Maintained regular contact with clients by calling and visiting clients' homes.
03/2000 to 03/2003 Family Health Plus Enrollment Specialist Upper Hudson Enrollment Services | City, STATE,
  • Worked with individuals and families to understand needs and provide service.
  • Handled calls to address customer inquiries and concerns.
  • Resolved problems while providing exceptional client support
  • Helped families determine insurance eligibility, which program would be most beneficial and enrolled both Adults and children.
  • Endured accuracy of applicant's eligibility by compiling, recording and evaluating financial data provided by applicant.
  • Collaborated with other state program offices to provide applicants with additional supports to meet needs.
  • Reviewed application process with applicants and assisted in preparation of documents to apply for state benefits.
  • Assisted applicants in coordinating and referring to other appropriate social service agencies as needed.
  • Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
  • Maintained regular contact with clients by calling and visiting clients' homes.
04/1998 to 04/2000 Community Outreach & Family Development Worker Joint Council For Economic Opportunity | City, STATE,
  • Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
  • Facilitated community involvement and education of non-profit theatre events by maintaining and developing community partnerships.
  • Connected individuals with available and relevant resources.
  • Fielded phone calls and pleasantly greeted office visitors, answering questions and inquiries regarding community resources and services.
  • Wrote content for newsletters, social media pages and informational packets.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Documented and analyzed performance of different programs in order to make proactive decisions about services.
  • Conferred with representatives of local governments to assess and meet community needs.
  • Referred families to shelters, legal resources and educational programs.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks.
  • Spoke with community organizations to boost outreach and highlight programs successes.
Education
Expected in 06/1987 to to High School Diploma | Northern Adirondack Central School, Ellenburg Center, NY, GPA:
Expected in to to | Human Service - Family Development Credentialing Clinton Community College, Plattsburgh, NY GPA:
Expected in to to | Human And Social Services Plattsburgh State University, Plattsburgh, NY, GPA:

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Resume Overview

School Attended

  • Northern Adirondack Central School
  • Clinton Community College
  • Plattsburgh State University

Job Titles Held:

  • Social Welfare Examiner
  • Family Health Plus Enrollment Specialist
  • Community Outreach & Family Development Worker

Degrees

  • High School Diploma

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