soap maker resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Specification measurements
Pattern creation
Organization and Time management
Data management
Written Communication
Customer service
Computer skills
Microsoft Office
Interpersonal Communication
Work History
Soap Maker, 11/2020 to Current Alcon – Goleta, CA,
Outlined specifications with various health and beauty aides, producing consistent and effective patterns for efficient production.
Created patterns for use in mass production of handmade detergents, effervescence, soap, various moisturizer designs.
Collaborated with management and designed models and molds to produce high-quality patterns.
Used scissors, knives and other cutting tools to position and cut out master or sample patterns.
Developed master patterns for all sizes of each piece based on industry-recognized charts and standard measuring systems.
Evaluated specifications of each design to identify sizes, shapes and quantities involved for every part.
Optimized final production dimensions by calculating size differences and issues such as dye absorption known to affect final material.
Collaborated with management to achieve different scents.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Eliminated downtime and maximized revenue by providing top project quality control.
Handled calls per shift to address customer inquiries and concerns.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Created plans and communicated deadlines to ensure projects were completed on time.
Helped customers complete purchases, locate items and join reward programs.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Completed inventory counts and ordered merchandise.
Worked flexible schedule and extra shifts to meet business needs.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Line Coordinator, 01/2013 to 04/2020 Brady Corporation – Dallas, TX,
Communicated with line workers and team leads to achieve quality and production goals.
Examined completed work to identify quality issues.
Worked with management in coordinating and planning line activities.
Scheduled production jobs with regard to available resources.
Monitored and managed production and line schedules.
Entered data, generated reports and produced tracking documents.
Drove workflow improvements by streamlining processes.
Oversaw project logistics using industry expertise and independent judgment.
Gathered and organized materials to support operations.
Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Established parameters for each job to attain high scores on production test.
Ran heavy duty lathes, boring machines, mills, planers and grinders to craft products.
Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
Maintained equipment performance by lubricating and cleaning components.
Kept detailed production records and identified hold-ups.
Complied with company and OSHA safety rules and regulations.
Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
Operated machining equipment safely with team of operators.
Updated daily production logs and informed management of production incidents or non-conformance issues.
Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Customer Service Representative, 05/2010 to 11/2012 Advanced Call Center Technologies LLC – City, STATE,
Provided priJessica customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Regularly exceeded daily sales and product add-on quotas.
Offered advice and assistance to customers, paying attention to special needs or wants.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Provided information regarding charge accounts and loyalty programs.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Documented and detailed calls and complaints using call center's CRM database.
Performed various clerical duties by filing and faxing documents and creating customer databases.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
Communicated professionally with colleagues, freelancers and clients.
Effective liaison between customers and internal departments.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Education
High School Diploma: , Expected in 05/2010 to Volunteer High School - Church Hill, TN GPA: Status -
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