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soap maker resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Specification measurements
  • Pattern creation
  • Organization and Time management
  • Data management
  • Written Communication
  • Customer service
  • Computer skills
  • Microsoft Office
  • Interpersonal Communication
Work History
Soap Maker, 11/2020 to Current
AlconGoleta, CA,
  • Outlined specifications with various health and beauty aides, producing consistent and effective patterns for efficient production.
  • Created patterns for use in mass production of handmade detergents, effervescence, soap, various moisturizer designs.
  • Collaborated with management and designed models and molds to produce high-quality patterns.
  • Used scissors, knives and other cutting tools to position and cut out master or sample patterns.
  • Developed master patterns for all sizes of each piece based on industry-recognized charts and standard measuring systems.
  • Evaluated specifications of each design to identify sizes, shapes and quantities involved for every part.
  • Optimized final production dimensions by calculating size differences and issues such as dye absorption known to affect final material.
  • Collaborated with management to achieve different scents.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Handled calls per shift to address customer inquiries and concerns.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Completed inventory counts and ordered merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Line Coordinator, 01/2013 to 04/2020
Brady CorporationDallas, TX,
  • Communicated with line workers and team leads to achieve quality and production goals.
  • Examined completed work to identify quality issues.
  • Worked with management in coordinating and planning line activities.
  • Scheduled production jobs with regard to available resources.
  • Monitored and managed production and line schedules.
  • Entered data, generated reports and produced tracking documents.
  • Drove workflow improvements by streamlining processes.
  • Oversaw project logistics using industry expertise and independent judgment.
  • Gathered and organized materials to support operations.
  • Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Established parameters for each job to attain high scores on production test.
  • Ran heavy duty lathes, boring machines, mills, planers and grinders to craft products.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Maintained equipment performance by lubricating and cleaning components.
  • Kept detailed production records and identified hold-ups.
  • Complied with company and OSHA safety rules and regulations.
  • Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
  • Operated machining equipment safely with team of operators.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
  • Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Customer Service Representative, 05/2010 to 11/2012
Advanced Call Center Technologies LLCCity, STATE,
  • Provided priJessica customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Regularly exceeded daily sales and product add-on quotas.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Provided information regarding charge accounts and loyalty programs.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Communicated professionally with colleagues, freelancers and clients.
  • Effective liaison between customers and internal departments.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Education
High School Diploma: , Expected in 05/2010 to Volunteer High School - Church Hill, TN
GPA:
Status -

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Resume Overview

School Attended

  • Volunteer High School

Job Titles Held:

  • Soap Maker
  • Line Coordinator
  • Customer Service Representative

Degrees

  • High School Diploma

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