Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Websites, Portfolios, Profiles
Professional Summary
I'm a generalist Site Reliability Engineer with nine years of experience with foundational Internet technology who undertakes complex assignments, exciting maintainable implementations and deliver superior performances. I practice DevOps and applies strong technical, functional and analytical skills and operate with a strong sense of urgency and thrives in fast paced setting in order to solve business problems expediently.
  • Agile
  • Ruby
  • Linux
  • Python
  • Tomcat
  • Superior time management
  • Project management
  • Software development lifecycle expert
Work History
Site Reliability Engineer (SRE) @ Apple, 10/2016 - Current
Veeam Raleigh, NC,

Established the following practices among team of 6 part-time sysadmins:

• System configuration is committed to a git repository and automated/orchestrated to the extent practical

• All changes are ticketed in ticketing system (Jira) for assignment and tracking

• When revisiting older configurations/architectures, refactor using lessons learned

• All documents are detailed and easy to follow for operational efficiency and team scalability

• Security is integral to a functioning system, therefore due consideration is necessaryProjects:

• Modeled font-end/app web servers using Vagrant and Ansible with Nginx, Memcached, and Apache for public cloud hosting needs

• Created a Secure Continuous Delivery system using Git and GPG encryption to ensure integrity of developer commits prior to deployment

• Provided step-by-step documentation for the Secure Continuous Delivery system to promote developer adoption

• Designed and supervised the development of MemberTime, a Tomcat/Spring-based web application for online reporting and accounting of work performed by Coop members

• Set up Foreman provisioning tool for bare metal and KVM instances integrated with our existing private cloud. Foreman integrates with Puppet to provide a central management interface for the organization

• Designed and implemented four Ganeti/KVM based private clouds to inhabit separate security domains. Ganeti allows for private clouds with no hardware SPOF• Implemented a Mariadb/Galera cluster, which provides synchronous database replication with HAProxy, to meet developer requirements

• Extensive SELinux troubleshooting experience

• Designed and supervised the building of an OpenLDAP cluster with HAProxy

• Setup and maintained Atlassian’s tools: Jira, Confluence, and Crowd. Apache reverse-proxy to allow SSL cert sharing

• Setup Nagios-based monitoring tool to provide ongoing monitoring, status, and notifications for host and service events

• Troubleshoot complex network, POS, and systems issues

DevOps Technical Lead @ Apple, 04/2015 - 09/2016
Tata Consultancy Services City, STATE,
  • Technical Lead – managing a team of 2 at onshore and 4 at offshore.
  • Ensure timely procurement and delivery of D2P Infrastructure for new applications in Apple’s Content Management Systems.
  • System upgrades with configuration and its troubleshooting.
  • Server’s capacity planning and manage provisioning.
  • Scripting and automation for version controlling (through SVN, GIT), setups, deployments through CI tools like Jenkins and Sonar report generation for quality check through static code analysis.
  • Planning, documentation, configuration and administration of Tomcat, Apache servers.
  • Development and execution of scripts to maintain the health of the systems. Coordination with Business teams, Application owners, development and supporting teams like Database Administrators, Systems Engineers, Network Engineers.
  • Development and system documentation to include setup and administration guides, network and deployment diagrams. Release Management activities.
DevOps Engineer @ Apple, 2015 - 03/2015
Tata Consultancy Services City, STATE,
  • Setting up of offshore team for new POC on DevOps for Apple’s Content Management Systems.
  • Client negotiation: team’s scope definition, offshore and onshore resourcing.
  • Shell Scripting to automate routine task for server administration.
  • Application deployment via Jenkins. Infrastructure setup for D2P projects.
PeopleSoft CRM Lead Consultant @ Apple, 02/2009 - 11/2014
Tata Consultancy Services City, STATE,
  • Ensure timely delivery and support for  Apple’s Global Customer Relationship Management (GCRM) application.
  • Worked on CRM modules – Leads, Territory Management, Accounts, Security, Order Capture, Support as well as Case Management.
  • Responsible for customizations and maintenance/enhancement of PeopleSoft APIs, Application Engine, Application Packages written in People Code.
  • Process schedulers, and interfaces to non-PeopleSoft applications using Integration Broker. Extensive knowledge and hands-on with PeopleTools, PeopleSoft Administration, Integration Broker and installations.
  • Good understanding of BORM, CDM, security, correspondence concepts - both theoretical and practical. Involved in PeopleTools 8.46 to 8.49 upgrade.
  • Onshore-offshore coordination to ensure smooth delivery and support of tasks within SLA.
  • Regular client interactions to understand new/existing requirements, developing new modules / automation tools and to provide technical troubleshooting, resolve potential issues.
  • Real time troubleshooting of production bugs and fixes.
Systems Engineer, 08/2008 - 01/2009
Tata Consultancy Services City, ,
  • Introduced to Corporate processes and technical skill set through Initial Learning program.
  • Practical training cum learning of Java/J2EE technologies.
  • Involved in technical training of PeopleSoft CRM, PL/SQL.
  • Developed a project with PeopleCode: pages, components, Integration Broker and Application Engine.   
Bachelor Of Technology: Information Technology, Expected in 2008
Vellore Institute of Technology Univeristy - Vellore, India

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School Attended

  • Vellore Institute of Technology Univeristy

Job Titles Held:

  • Site Reliability Engineer (SRE) @ Apple
  • DevOps Technical Lead @ Apple
  • DevOps Engineer @ Apple
  • PeopleSoft CRM Lead Consultant @ Apple
  • Systems Engineer


  • Bachelor Of Technology

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