Enthusiastic manager/employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of operations and being able take care of the task at hand with great outcomes, while also having management training in how to handle hard situations, leading others, or making sure that the product gets to the right customers with the best quality as possible. Motivated to learn, grow and excel in the next leading industry.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
Removed all debris and packaging from boxes and separated for recycling or disposal
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
Learned how to operate a propane forklift
Kept the landscaping around the building up to date, looking nice and in order
Shift Lead Manager, 01/2015 - 04/2015 Subway – City, STATE,
Exercised composure under pressure and in escalated customer service scenarios
Completed after shift review reports to remind supervisors of completed work
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
Set overall vision and provided team leadership
Recruited and interviewed candidates for management to evaluate readiness and fit for position
Coached crew members to optimize performance and motivate toward more efficient work
Regularly checked building to confirm maintenance and cleaning met code and regulations
Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity
Measured team performance and reported metrics to leadership team members
Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
Worked closely with team members to schedule breaks and shifts to meet state regulations
Manager, 10/2012 - 01/2015 Bell American Group – City, STATE,
Performed audit reviews assessing each employee's performance and developed improvement plans
Improved operational planning and business frameworks to enhance resource utilization and reduce waste
Trained and guided team members to maintain high productivity and performance metrics
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow's to meet any daily demand
Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
Reduced workflow inconsistencies by recruiting and hiring capable staff members
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Achieved most donations gathered and won my team and I a spot in New York Times Square with clear focus on continuous improvement and strategically capitalizing on current market trends
Education
High School Diploma: , Expected in 05/2012 - Cloverdale High School - Cloverdale, IN GPA:
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