(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Newly graduated web developer from Tech Elevator offering enthusiasm and understanding of various programming languages. Looking to join organization where opportunity for growth and professional development is embraced.

Solution-driven professional excelling in highly collaborative work environment, finding solutions to challenges and focused on customer satisfaction. Experience developing consumer-focused web sites using Java, SQL HTML, CSS, JQuery,.

  • Java
  • SQL
  • HTML and CSS
  • Web development
  • SharePoint Developer
  • Tableau
  • Predictive modeling
  • Business process mapping
  • Gap analysis
  • Business artifacts documentation
  • Data Analysis
  • Agile workflow processes
  • Leadership communications
Ohio State University Columbus, OH Expected in 03/2012 Bachelor of Science : Interior Design - GPA :
Work History
Avid Technology Professionals - SharePoint Developer
Pensacola, FL, 04/2019 - 12/2019
  • Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance
  • Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements
  • Investigated new and emerging software applications within JP Morgan Chase (Banker Support) to design, select, implement and use administrative information systems effectively
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues
  • Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications
Middlesex Savings Bank - Legal Escalation Senior Specialist
Ashland, MA, 09/2015 - 03/2019
  • Resolved escalated problems, improved operations and provided exceptional client support
  • Served as original member of Escalations team, assisting in development of policies and procedures
    Able to evaluate and analyze data from multiple sources in fast-paced environment
  • Handle complex cases and provide solutions quickly, work well in team setting, willingness to take on most difficult cases
    Possess global knowledge and expertise across all departments, much of which obtained through personal initiative
  • Provides feedback to close gaps in processes and procedures through continuous improvement programs
  • Able to provide excellent customer experience through superior communications and personal skills
  • Top rated processor in both production and quality.
    Joined Q board, where I regularly present, analyze and compare local (Westerville) performance with that of previous year
  • Provided cross-training for several personnel from other departments; Created process maps and training handbook for Escalation Team training
  • In charge of National Subpoena Processing (NSP) Mailbox. Helped develop process map, and “Chase Answer” entries for questions regarding NSP Mailbox
  • Implemented Escalations error tracking and feedback program for operations and CSR specialists
JPMorgan Chase - Legal Document Review Special
City, STATE, 06/2014 - 08/2015
  • Top Document Review Specialist globally within all of JP Morgan (2015 ranking)
  • Able to evaluate and analyze data from multiple sources in fast-paced environment
  • Have excellent attention to detail and concern for all aspects of job
  • Able to provide excellent customer experience through superior communications and personal skills
  • Resolved critical problems, improved operations and provided exceptional client support
  • Knowledgeable and passionate about legal documents and keeping up on latest industry trends
JPMorgan Chase - Assistant Branch Manager
City, STATE, 08/2011 - 05/2014
  • Operations responsibilities included ensuring satisfactory audit ratings, managing critical operational metrics to minimize risks and losses, maintaining high standards for security and account opening activities, helping to ensure the entire branch staff is trained and follows policies and procedures, and operating within the guidelines.
  • Trained and developed new team members in alignment with branch service standards and objectives
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups
  • Implemented process improvements to increase productivity
  • Identified and capitalized on community business opportunities with effective networking
  • Branch operation gained Silver status from Bronze under my tenure
  • Participate in monthly meetings of branch leaders of the entire region to discuss past performances and future directions and improvements.
    Vault responsibilities
  • Create and manage employee scheduling for the branch
    Responsible for managing entire branch in the absence of Branch Manager
  • Highly skilled in handling complex customer related situations, customer retention

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School Attended

  • Ohio State University

Job Titles Held:

  • SharePoint Developer
  • Legal Escalation Senior Specialist
  • Legal Document Review Special
  • Assistant Branch Manager


  • Bachelor of Science

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