Newly graduated web developer from Tech Elevator offering enthusiasm and understanding of various programming languages. Looking to join organization where opportunity for growth and professional development is embraced.
Solution-driven professional excelling in highly collaborative work environment, finding solutions to challenges and focused on customer satisfaction. Experience developing consumer-focused web sites using Java, SQL HTML, CSS, JQuery,.
Skills
Java
SQL
HTML and CSS
Web development
SharePoint Developer
Tableau
Predictive modeling
Business process mapping
Gap analysis
Business artifacts documentation
Data Analysis
Agile workflow processes
Leadership communications
Education
Ohio State UniversityColumbus, OHExpected in 03/2012 ā āBachelor of Science:Interior Design - GPA:
Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance
Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements
Investigated new and emerging software applications within JP Morgan Chase (Banker Support) to design, select, implement and use administrative information systems effectively
Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues
Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications
Resolved escalated problems, improved operations and provided exceptional client support
Served as original member of Escalations team, assisting in development of policies and procedures
Able to evaluate and analyze data from multiple sources in fast-paced environment
Handle complex cases and provide solutions quickly, work well in team setting, willingness to take on most difficult cases
Possess global knowledge and expertise across all departments, much of which obtained through personal initiative
Provides feedback to close gaps in processes and procedures through continuous improvement programs
Able to provide excellent customer experience through superior communications and personal skills
Top rated processor in both production and quality.
Joined Q board, where I regularly present, analyze and compare local (Westerville) performance with that of previous year
Provided cross-training for several personnel from other departments; Created process maps and training handbook for Escalation Team training
In charge of National Subpoena Processing (NSP) Mailbox. Helped develop process map, and āChase Answerā entries for questions regarding NSP Mailbox
Implemented Escalations error tracking and feedback program for operations and CSR specialists
JPMorgan Chase - Legal Document Review Special City, STATE, 06/2014 - 08/2015
Top Document Review Specialist globally within all of JP Morgan (2015 ranking)
Able to evaluate and analyze data from multiple sources in fast-paced environment
Have excellent attention to detail and concern for all aspects of job
Able to provide excellent customer experience through superior communications and personal skills
Resolved critical problems, improved operations and provided exceptional client support
Knowledgeable and passionate about legal documents and keeping up on latest industry trends
Operations responsibilities included ensuring satisfactory audit ratings, managing critical operational metrics to minimize risks and losses, maintaining high standards for security and account opening activities, helping to ensure the entire branch staff is trained and follows policies and procedures, and operating within the guidelines.
Trained and developed new team members in alignment with branch service standards and objectives
Facilitated customer satisfaction by executing personal communication and frequent follow-ups
Implemented process improvements to increase productivity
Identified and capitalized on community business opportunities with effective networking
Branch operation gained Silver status from Bronze under my tenure
Participate in monthly meetings of branch leaders of the entire region to discuss past performances and future directions and improvements.
Vault responsibilities
Create and manage employee scheduling for the branch
Responsible for managing entire branch in the absence of Branch Manager
Highly skilled in handling complex customer related situations, customer retention
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