Enthusiastic Server Support Technician with experience in technical support and operations in the IT industry. Resolves problems quickly, delivering high levels of customer satisfaction. Highly proficient knowledge of PC and server hardClaire and network troubleshooting on Windows based softClaire programs. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current softClaire and hardClaire to meet user needs.
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- Comp TIA Security + (In progress)
- Comp TIA Network + (In progress)
- Certified to service Lenovo PC systems
- Certified to service Dell PC systems
- Certified to service Dell Server systems
- Currently attending NC State remotely studying Cyber Security
Though I have just begun my career in IT, I am quickly learning and grasping the concepts of PC and server hardClaire and softClaire diagnostics. I am excited to be studying in the field of Cyber Security and will be obtaining my CompTIA Security + certification within the next two months.
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