LiveCareer-Resume

server support technician resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Enthusiastic Server Support Technician with experience in technical support and operations in the IT industry. Resolves problems quickly, delivering high levels of customer satisfaction. Highly proficient knowledge of PC and server hardClaire and network troubleshooting on Windows based softClaire programs. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current softClaire and hardClaire to meet user needs.

Skills
  • Active Directory
  • Power Shell
  • Technical Support
  • HardClaire/SoftClaire Troubleshooting
  • Customer Service
  • Time Management
Education
North Carolina State University Raleigh, NC Expected in 08/2023 Cyber Security Bootcamp : Cyber Security - GPA :
  • Red/blue/purple team lab work
  • Ethical hacking
  • Microsoft Powershell
  • Active Directory
  • Cyber defense forensics
  • Network security
  • Data loss prevention
  • Incident response
  • Vulnerability management
University of North Alabama Florence, AL Expected in 2015 Bachelor of Arts : French - GPA :
  • Emphasis in International Business
  • Studied CIS in Sophomore year
Deshler High School Tuscumbia, AL Expected in 2008 High School Diploma : - GPA :
  • Top 10% of class
  • Recipient of UNA Choral Scholarship
Certifications

- Comp TIA Security + (In progress)

- Comp TIA Network + (In progress)

Work History
Troon Golf, L.L.C. - Server Support Technician
Harrison, NY, Montgomery, AL 10/2022 - Current
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Performed root cause analysis and general troubleshooting for Dell and Lenovo systems.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Configured hardClaire, devices and softClaire to set up work stations for employees.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Patched softClaire and installed new versions to eliminate security problems and protect data.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Serviced and completed over 18 tickets per week.
Vintage Hospitality Group - Beverage Director/Technical Support
City, STATE, Montgomery, United States 01/2022 - 10/2022
  • Daily use of Office 365 for data entry, inventory tracking, and cost of goods sold.
  • Installed and configured softClaire for 8+ Square (Apple iOS) POS systems, routed printers, and troubleshoot network problems.
  • Hardwired POS and printers into CAT5 ports; configured static IP addresses to respective printers.
  • Assisted contracted IT company in project management of network, hardClaire, and technology infrastructure during opening phases of restaurant.
  • Configured hardClaire and granted system permissions to new employees.
  • Patched softClaire and installed new versions to eliminate entry problems and protect data.
  • Performed tests of functionality and performance of different workstations and devices.
  • Trained and supported management staff with softClaire, hardClaire and network standards and use processes.
  • Monitor systems in operation and quickly troubleshoot errors.
  • Built Excel spreadsheets to control costs of $15,000+ inventory or product. Entered and submitted daily sales data.
Lower Lounge - Bar Manager
City, STATE, 02/2020 - 01/2022
  • Built out cocktail menu in Toast (Android) POS. Rewired terminals and printers behind bar.
  • Suggested softClaire and hardClaire modifications to reduce lag time and improve overall speed.
  • Troubleshoot network and hardClaire problems pertaining to POS terminals and self-service RFID beer tap system.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Patiently walked individuals through basic troubleshooting tasks with self-pour tap system.
  • Data entry for spirits and wine inventory of over $10,000.
  • Devised solutions to operations issues related to Toast POS, working closely via phone, email, and live chat.
Additional Information

- Certified to service Lenovo PC systems

- Certified to service Dell PC systems

- Certified to service Dell Server systems

- Currently attending NC State remotely studying Cyber Security


Though I have just begun my career in IT, I am quickly learning and grasping the concepts of PC and server hardClaire and softClaire diagnostics. I am excited to be studying in the field of Cyber Security and will be obtaining my CompTIA Security + certification within the next two months.

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Resume Overview

School Attended

  • North Carolina State University
  • University of North Alabama
  • Deshler High School

Job Titles Held:

  • Server Support Technician
  • Beverage Director/Technical Support
  • Bar Manager

Degrees

  • Cyber Security Bootcamp
  • Bachelor of Arts
  • High School Diploma

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