Server/Hostess Resume Example Company Name

SERVER/HOSTESS

Summary

2 years of experience in casual and fast-casual food service. HIghly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Sociable Server/Hostesses skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.

Skills

Executive team leadership
Food safety understanding
Dish preparation
Point of Sale (POS) system operations

Menu knowledge
Strong verbal communication
Effective customer upselling
Sales Techniques

Experience

Server/Hostess08/2019 to CurrentCompany NameCity, State

Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.

Sales Associate08/2019 to CurrentCompany NameCity, State

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offered product and service consultations and employed upselling techniques.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Stayed up to date on store promotions, payment policies and security practices.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Recommended optimal merchandise based on customer needs and desires.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Cashier08/2017 to 08/2019Company NameCity, State

Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered advice.
Processed returned items in accordance with store policy.
Operated cash register, collected payments and provided accurate change.
Processed customer payments quickly and returned exact change and receipts.
Promoted specific item options to drive sales and achieve add-on purchases.
Welcomed customers, offering assistance to help find necessary store items.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Properly verified customer identification for alcohol or tobacco purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Education and Training

High School Diploma05/2018Hodgson Vo-TechCity

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Server/Hostess Resume Example

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