server hostess resume example with 3+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Experienced sever/hostess of four years in handling large-scale events or intimate dining experiences. Successful at building relationships with customers to increase loyalty and repeat business. Versatile employee with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments Extensive knowledge of food service and superior work ethic. A dedicated worker who is well-versed in food and beverage operations as well as guest services. Solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills.
Skills
High-volume dining
Hospitality service expertise
Order accuracy
Menu memorization
Daily specials memorization
Wine service
Cash handling
Guest seating arrangements
Dining area maintenance
To-go order preparation
Bill computation
Menu presentation
Front-of-house display creation
Education
Appalachian State UniversityBoone, NCExpected in 12/2021Bachelor of Arts:Theatre Performance, Spanish MinorGPA:Status
Jesse C Carson High SchoolChina Grove, NC, Expected in 05/2017High School Diploma:GPA:Status
Work History
Firehouse SubsServer/Hostess
Amarillo, TX, 09/2018Current
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Bussed and reset multiple tables per shift, working efficiently to keep dining room and work areas clean.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Served needs of more than 60 customers in busy work environment.
Greeted and maintained relationships with regular customers.
Prepared beverages and filled food orders for customers.
Checked identification to enforce age regulations for alcoholic beverages.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Kept register accurate through correct billing, payment processing and cash management practices.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Planned and executed 20-50 sized guest parties by organizing menus, spaces and special requests.
Documented reservations and communicated changes to guests using a host book.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Monitored dining room and guest flow to maximize table usage and minimize wait times by 90%.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Assisted managers with quickly resolving service- and food-related issues.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Checked and restocked server areas and organized and got change for front counter.
Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Answered customer questions about hours, seating and entertainment information.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Took information about guests' party size, led to seating, offered menus and took drink orders.
Informed servers of newly seated parties for speedy service.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Hei Hotels & ResortsServer/Hostess
Austin, TX, 05/201808/2018
Supervised restocking of salad bar and buffet for lunch and dinner service.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Bussed and reset tables, working efficiently to keep dining room and work areas clean.
Prepared beverages and filled food orders for customers.
Checked identification to enforce age regulations for alcoholic beverages.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Cold Stone CreameryCrew Member
City, STATE, 04/201708/2017
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Collaborated with team members to complete orders.
Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Performed shift change tasks each day to keep store efficient and neat.
Adhered to company safety standards, including sanitation and allergy procedures.
McCabe's SmokehouseHostess
City, STATE, 06/201608/2016
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
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