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Sentrics Resume Example

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SENTRICS
Summary

Professional experience in management and educational experience working with a variety of networking products, servers, and operating systems such as Linux, Cisco, and Windows. Professional and personal experience working in an IT Support position with strong troubleshooting ability.

Collaborating with corporate clients and upper level management regularly in previous position has provided excellent written and verbal communication. I upkeep high values and maintain a strong work ethic, always meeting my required deadlines and take pride in adapting quickly and learning all required responsibilities in a timely manner to be a better asset to any company.

Education and Training
Expected in 05/2021Bachelor of Applied Science, Information TechnologyTarleton State University, Stephenville, TX

- Business Communication

- Principles of Management

- Organizational Behavior

- Marketing

- Data Communications

- Management Information Systems

- Database and Data Management

- Network and Systems Security

- C# Programming

- Network Administration

- PHP/MySQL

12/2019Associate of Applied Science, Network AdministrationSan Antonio College, San Antonio, TX

- Linux Installation and Configuration

- Intro to PC Operating Systems

- Cisco R&S: Introduction to Networks

- Cisco R&S: Routing and Switching Essentials

- Implementing and Supporting Servers

- Implementing Network Directory Services

- Cisco R&S: Scaling Networks

- Information Technology Security

- Cisco R&S: Connecting Networks

- Cisco Security

- Support Network Server Infrastructure

Experience
Sentrics, 05/2020 - CurrentIT Concierge - McKinney, TX
  • RJ11 / RJ45 experience, toning, line tracing and signal path trouble-shooting experience.
  • Support residents' technology service challenges regarding phones, internet, television/home theater, laptop and other related internet devices.
  • Prepare and test Residents' new Sentrics services in advance by submitting paperwork using company- provided tools.
  • Provide MACD (Move/Add/Change/Disconnect) Support at the site level.
  • Work closely with NOC & Customer Service to provide 1st Level technical support for basic service related issues for Sentrics services - telephone (voicemail, call waiting, call forwarding), internet – (connectivity, general Internet-related questions), and television – (general related questions/issues regarding service options at the community).
  • Provide client support and technical issue resolution via E-Mail, phone, and other electronic media.
  • Open service tickets in Sentrics' ticketing system when requests are made, or trouble issues are found at the site level and monitor to provide any necessary follow up.
  • Resolve or escalate to Customer Service any issues affecting the staff, residents, or family members.
  • Provide training to staff and residents in the use of Sentrics systems, applications, and service.
  • Attend onsite client presentations, resident meetings or life-cycle meetings as necessary to help achieve a higher level of customer satisfaction.
  • Work alongside Project Manager to perform in a Transition Specialist role during new customer installations.
IT Support/AV Technician, 01/2019 - 12/2019Calvary New Life San Antonio - San Antonio, TX
  • Conduct needs assessment of A/V equipment and software needs for church services.
  • Assess, build, and implement hardware and software needs for network, backup servers, and operating systems.
  • Install hardware and software, test and monitor A/V equipment prior to and during church services.
General Manager, 12/2017 - 12/2019America's Best Contacts & Eyeglasses - San Antonio, TX
  • Drives, monitors, and achieves profit, sales and performance goals according to NVI standards.
  • Optimizes and oversees store operations to ensure efficiency and compliance with company's policies and operational guidelines.
  • Identifies areas of opportunity and creates an action plan for improvement.
  • Ensures effective merchandising and execution of marketing, pricing promotions, and initiatives according to Brand and Company standards.
  • Monitor and maintain supplies within budgeted amounts according to policy as directed.
  • Forecasts staffing needs, recruits, selects and retains a high caliber staff.
  • Creates schedules taking into account business trends, forecast and host traffic.
  • Leads and coaches associates towards the attainment of sales and customer service goals.
  • Confronts problem performers directly and without delay; conducts investigations and initiates appropriate disciplinary action when necessary and follows up to monitor progress.
  • Ensures associates follow NVI policies and procedures and keeps associate files up to date including attendance, training and development.
  • Initiates ongoing communication with the District Manager and provides store reporting for P&L statements, budgeting needs, operational concerns, and business needs.
  • Coordinate and assists District Manager and Regional Director with implementation of small projects and training throughout district.
  • Attend meetings and assist with determination of project requirements.
  • Create training materials and handouts to conduct training of optometrist technician equipment and technical troubleshooting.
  • Assist the District Manager in the preliminary scheduling of training sessions.
  • Conduct follow up conference calls on project tasks and results.
  • Track & manage issues; send updates as needed.
  • Keep the District Manager and other team members informed about project status and issues that may impact client relations.
Skills
  • Cisco Networking
  • Customer Service
  • Operations Management
  • Technical Support
  • Troubleshooting
  • Microsoft 365
  • Multi-tasking abilities
  • Analytical skills
Software

Linux OS

Windows OS

Windows Server

Microsoft Visio

Microsoft 365

Microsoft Access

Microsoft Visual Studio

XAMPP

Apple iOS

Rev.io

Cisco Packet Tracer

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Resume Overview

Companies Worked For:

  • IT Concierge
  • Calvary New Life San Antonio
  • America's Best Contacts & Eyeglasses

School Attended

  • Tarleton State University
  • San Antonio College

Job Titles Held:

  • Sentrics
  • IT Support/AV Technician
  • General Manager

Degrees

  • Bachelor of Applied Science , Information Technology
    Associate of Applied Science , Network Administration