senior reliability engineer resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

9 Years in total IT with Software Engineer driven to improve business and customer operations by effectively overseeing all types and sizes of complex projects. Primary experienced on Java, J2EE, Spring Boot, NodeJs, Akamai, APIGEE and monitoring tools like Splunk, Grafana.



  • Java, J2EE, Shell script. Python


  • ATG, J2EE, Struts, Spring, Spring Boot


  • HTML, CSS, JavaScript, NodeJs, ReactJs

AKAMAI: Hands on different Akamai configurations and products like

  • Delivery Configurations
  • Edge logic Cloudlets including Application Load balancer, Load Balancer, Phased release, Edge redirects.
  • Users and API clients management
  • Diagnostic tools and Purge Cache.
  • AKAMAI Security Products - Hand on configuring and managing security products like
  • Kona Site Defender (IP/Geo Firewall, Rate limits , Custom rules)
  • Bot Manage Standard.
  • Bot Manage Premier.
  • Security center for extensive analysis to find the bot request patterns.

API Management:

  • APIGEE - Hands on creating and deploying the api proxies, Creating and managing API Keys and secrets, API Monitoring tools


  • GIT, SVN


  • Oracle, MySQL, Mongo, InfluxDB


  • Coherence
  • Redis


  • Kafka, IBM MQ, ATG Local Queue


  • Google Cloud Platform - Writing Docker files and deployment automation with basic terraform scripts along with Jenkins.
  • GKE
  • AWS (Beginner)


  • Frontend Monitoring - mPulse, Blue Triangle, Net Vision
  • Customer Feed back - Opinion labs
  • Customer session recording - Click-Tale, Net Vision.
  • Log Monitoring - Splunk, Stack driver, Datadog.
  • System health monitoring - Net Diagnostic, Stack driver
  • Apigee API Monitoring.
  • Akamai Security center, Traffic and Event center.
  • Omniture for report generation.
  • Tableau(beginner)
  • Telegraf metric collector agent.
  • Grafana


  • Data gatherer using spring boot for collecting various system metrics with rich UI to edit and configure dynamically.
  • Application support tool using spring boot to handle all production operation tasks and debugging.
  • Change recorder to records production changes automatically and annotate in monitoring graph visualization.
  • Traffic shift automation using internal BoT application.

My Blog

  • Http://
Ideas & Achievements


  • Moving BoT traffic using Akamai BoTMan to non customer facing servers.
  • Flipping Old vs New experience using Akamai random logic along with cookies.
  • Change explicator, to record all production changes automatically and annotate them in monitoring graphs/visualizations.
  • Application Golden Signals using VALETS(Volume Availability Latency Error Tickets Saturation) for measuring SLI and SLO.
  • Metric collector from access logs with various metrics and dimensions in Splunk for higher retention period.
  • Monitoring metric indicators in technical architecture diagram using Grafana Flow Charting plugin. Example Flow diagram with end to end order flow along with metrics and animations to blink if threshold values is breached.
  • Akamai traffic shift automation using internal BoT application.
  • Splunk query for Outlier detection by creating Lower & Upper boundary using Avg and stdev. [lb = (avg - stdev*threshold), ub = (avg + stdev*threshold), Outlier = if(total ge ub Or total le lb, 1, 0)
  • Multi image domain for better and faster rendering of images on search pages.


  • Spring Boot application for collecting various production tools metrics with GUI for editing and configuration dynamically.
  • SLI threshold management along with historical view of updated made on SLI changes.
  • Application support tools for handling production operations and analysis.
  • Exposed monitoring tool to public internet with multi factor authentication using Akamai delivery and security.
  • Profile/Order/IP/CorrelationID hunter to get customer journey using logs.
  • Performance improvements using Akamai caching and Akamai image manager.
Senior Reliability Engineer, 09/2017 - Current
Dow Chemical Company Franklin, GA,

Different Roles and Responsibilities:

Production Engineer:

  • Monitor production issue queue on a rotation basis and work with business team to prioritize, analyze and manage them to closure
  • Design and develop production fixes, application enhancements and software development projects
  • Collaborate and manage Offshore teams responsible for website support and application development
  • Design and Development of production fixes, application enhancements and software development projects
  • Understanding and supporting infrastructure deployment and architecture simplifications.
  • Recently started supporting GKE infrastructure.
  • Blue/Green deployment support model.
  • Disaster Recovery planning and execution.

Account Management:-

  • Building observability dashboard's including Availability, Performance, Errors for entire micro services under account domain.
  • Building reports and setting up alerts based on SLI.
  • Fixing few of the production issues along with Engineering team.
  • Deep dive on any issue to find the RCA and if possible providing the sample code snippet that causing the issue.

Akamai Delivery Configuration:

  • Edit delivery configurations for project level fixes.
  • Implement Akamai Edge caching for better performance.
  • Used Application Load Balancer for traffic distribution between multiple origins.
  • Handling web redirects from Akamai, instead of having redirects at origin.

Akamai Security Configuration:

  • For whitelist/blacklist of countries.
  • BoT Manager for routing traffic to BoT servers instead of customer origins.
  • Web Application Firewall, for rate limit

Apigee for API Manangement:

  • API Monitoring and debugging.
  • Participated in migrating Apigee from AWS to GCP infrastructure.

Production Tools Developed:

  • First person to bring Grafana for production monitoring.
  • Data gathering tool for various production tools via API and utilize the data for reporting(Tableau) and monitoring(Grafana).
  • Build lot of interactive Splunk dashboards.
Lead Technology (System Analyst), 05/2013 - 06/2017
Kepro Charlotte, NC,

Projects Worked: KOHL'S

ATG Developer:

  • Worked as ATG(Art Technology Group) developer and worked on different ATG products like Commerce Service Center(CSC), Business Control Center(BCC).
  • Worked on performance fixes.
  • Optimized system performance by making proactive adjustments and resolving bugs.
  • Created proof-of-concept for ATG Rest MVC and successfully integrated.
  • Introduced production tool to reduce redundancy on other teams for visualizing production data.
  • Coordinated with QA testers for end-to-end unit testing and post-production testing.
  • Designed one click automation for ATG local setup scripts that were reusable for on boarding.
  • Introduced read only dyn admin to view all production configurations.
Software Engineer, 04/2011 - 05/2013
Verizon Data Service India Pvt. Ltd. City, STATE,

Projects Worked: Online Self Care for Verizon customers, Online Shop for Home Monitoring and Control (HMC)

Java Developer:

  • Worked on Struts framework to handle Online Self Care application.
  • All post purchase details like, order history, order management, update offers, change services, payment service are handled as part of the project.
  • Optimized system performance by making proactive adjustments and resolving bugs.
  • Analyzed solutions and coding fixes for software problems.
  • Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes.
  • Worked closely with other development team members to identify and remove software bugs.

ATG Developer:

  • Initiated efforts to migrate legacy applications Online Self Care running in Structs platform to ATG platform after getting the ATG training.
  • Collaborated with team members and guided them to utilize ATG functionalities for smooth migration.
  • For Online HMC project, provided solutions for user personalization using Slots, Promotions & Targets.
Education and Training
Bachelor of Technology: Information Technology, Expected in 04/2010
Jawaharlal Nehru Technological University (SVCET) - Chittoor - India,
Status -
Associate Degree: Mathematics, Physics And Chemistry, Expected in 03/2006
Board of Intermediate - Vidya Bhavan - Chittoor - India,
Status -
Schooling: Mathematics, Science And Socail, Expected in 03/2004
Board of Secondary Education - Vidya Vihar - Chittoor - India,
Status -

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Resume Overview

School Attended

  • Jawaharlal Nehru Technological University (SVCET)
  • Board of Intermediate - Vidya Bhavan
  • Board of Secondary Education - Vidya Vihar

Job Titles Held:

  • Senior Reliability Engineer
  • Lead Technology (System Analyst)
  • Software Engineer


  • Bachelor of Technology
  • Associate Degree
  • Schooling

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