Senior Cosmetologist Resume Example
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SENIOR COSMETOLOGIST
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
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Experience
02/2011 to Current
Senior CosmetologistHyatt － Miami , FL
- Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Managed all areas of salon operations, including appearance, performance and sales of products.
- Consulted with customers to understand needs and recommend professional [Hair] services.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- During tenure, hired, developed and managed more than 8 staff.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Maintained updated [hair styles and retail product] knowledge through [educational classes] and [certifications].
- Utilized [Square and quick books] to compile data gathered from various sources.
- Created agendas and communication materials for team meetings.
- Recognized by salon owners for providing exceptional customer service.
05/2005 to 08/2011
General Manager, Salon Cuts By Us － City , STATE
- Scheduled employees and made sure all shifts had adequate coverage.
- Consistently recognized by management for providing superior customer service.
- Hired, coached and mentored team of [9] sales representatives.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Hired, coached and mentored team of [9] sales representatives.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Managed all areas of salon operations, including appearance, performance and sales of products.
- Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
06/2000 to 06/2003
Master CosmetologistJC Penney Co Inc. － City , STATE
- Provided comprehensive hair treatments such as repairing, styling or coloring for all types of hair.
- Met with new clients, providing effective hair consultations detailing expectations for color, style and cut.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Washed, conditioned, cut and styled hair for over [13] daily clients and maintain high levels of customer satisfaction.
- Recommended styles and treatments based on clients' needs and appearances.
- Scheduled [20] daily client appointments with necessary details, including preferences and special needs.
- Suggested, used and marketed appropriate products to clients for skin, nail and hair care service.
- Evaluated client's hair and physical features to determine style and cut plans.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Treated customers to extra services such as shampooing and head massage to promote loyalty.
- Maintained relationships with [5] long-term clients while handling up to [6] walk-in appointments daily.
- Performed [3-5] various daily manicures, including gel, dip powder and French, along with pedicures and paraffin wax treatments for hands.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Scheduled appointments for customers using [JcPenney's computer software].
- Introduced modern techniques such as [Balayage, ombré,etc] to style and stay up to date with newest trends in hair, nails and makeup.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Kept notes listing preferences and services provided to clients for quick reference.
- Collected payment from customers and scheduled next appointments.
- Applied artificial nails or gel-based color to finger- and toenails.
- Applied makeup to achieve desired day-to-day and special event looks.
- Washed, colored, cut and styled hair for high volume of clients daily.
Education and Training
Some College (No Degree): Basic Business And CosmetologyBullard Havens (R.V.T.S) － City, State
Some College (No Degree): Entrepreneurship Business ManagementFlorida Technical College － City, State
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Resume Overview
School Attended
- Bullard Havens (R.V.T.S)
- Florida Technical College
Job Titles Held:
- Senior Cosmetologist
- General Manager, Salon
- Master Cosmetologist
Degrees
- Some College (No Degree) : Basic Business And Cosmetology
Some College (No Degree) : Entrepreneurship Business Management
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