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Senior Cosmetologist Resume Example

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SENIOR COSMETOLOGIST
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Licensed cosmetologist
  • Management
  • Salon owner
  • Basic business
  • Sales strategics
  • Purchasing and planning
  • Issue resolution
  • Customer retention
  • Performance improvements
  • Recruiting and hiring
  • Supervision and training
  • Schedule management
  • Inventory management
  • Relationship development
  • Team building
  • Customer service
  • Supervision
  • Problem resolution
  • Planning and coordination
  • First Aid/CPR
  • Communications
  • Invoice generation
Experience
02/2011 to Current
Senior CosmetologistCompany Name － City, State
  • Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Managed all areas of salon operations, including appearance, performance and sales of products.
  • Consulted with customers to understand needs and recommend professional [Hair] services.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • During tenure, hired, developed and managed more than 8 staff.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Maintained updated [hair styles and retail product] knowledge through [educational classes] and [certifications].
  • Utilized [Square and quick books] to compile data gathered from various sources.
  • Created agendas and communication materials for team meetings.
  • Recognized by salon owners for providing exceptional customer service.
05/2005 to 08/2011
General Manager, Salon Company Name － City, State
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Consistently recognized by management for providing superior customer service.
  • Hired, coached andmentored team of [9] sales representatives.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Hired, coached and mentored team of [9] sales representatives.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Managed all areas of salon operations, including appearance, performance and sales of products.
  • Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
06/2000 to 06/2003
Master CosmetologistCompany Name － City, State
  • Provided comprehensive hair treatments such as repairing, styling or coloring for all types of hair.
  • Met with new clients, providing effective hair consultations detailing expectations for color, style and cut.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Washed, conditioned, cut and styled hair for over [13] daily clients and maintain high levels of customer satisfaction.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Scheduled [20] daily client appointments with necessary details, including preferences and special needs.
  • Suggested, used and marketed appropriate products to clients for skin, nail and hair care service.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
  • Maintained relationships with [5] long-term clients while handling up to [6] walk-in appointments daily.
  • Performed [3-5] various daily manicures, including gel, dip powder and French, along with pedicures and paraffin wax treatments for hands.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Scheduled appointments for customers using [JcPenney's computer software].
  • Introduced modern techniques such as [Balayage, ombré,etc] to style and stay up to date with newest trends in hair, nails and makeup.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Collected payment from customers and scheduled next appointments.
  • Applied artificial nails or gel-based color to finger- and toenails.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Washed, colored, cut and styled hair for high volume of clients daily.
Education and Training
Some College (No Degree): Basic Business And CosmetologyBullard Havens (R.V.T.S) － City, State
Some College (No Degree): Entrepreneurship Business ManagementFlorida Technical College － City, State
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Resume Overview

School Attended

  • Bullard Havens (R.V.T.S)
  • Florida Technical College

Job Titles Held:

  • Senior Cosmetologist
  • General Manager, Salon
  • Master Cosmetologist

Degrees

  • Some College (No Degree) : Basic Business And Cosmetology
    Some College (No Degree) : Entrepreneurship Business Management

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