senior cosmetologist resume example with 19 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Licensed cosmetologist
Management
Salon owner
Basic business
Sales strategics
Purchasing and planning
Issue resolution
Customer retention
Performance improvements
Recruiting and hiring
Supervision and training
Schedule management
Inventory management
Relationship development
Team building
Customer service
Supervision
Problem resolution
Planning and coordination
First Aid/CPR
Communications
Invoice generation
Experience
Senior Cosmetologist, 02/2011 to Current Hyatt – Miami, FL,
Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Managed all areas of salon operations, including appearance, performance and sales of products.
Consulted with customers to understand needs and recommend professional [Hair] services.
Trained and mentored team members to achieve optimal performance and meet challenging business targets.
Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Enforced safety procedures in accordance with facility policies and government regulations.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Managed shrink processes and inventory levels for corrective action planning to save costs.
During tenure, hired, developed and managed more than 8 staff.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Maintained updated [hair styles and retail product] knowledge through [educational classes] and [certifications].
Utilized [Square and quick books] to compile data gathered from various sources.
Created agendas and communication materials for team meetings.
Recognized by salon owners for providing exceptional customer service.
General Manager, Salon , 05/2005 to 08/2011 Cuts By Us – City, STATE,
Scheduled employees and made sure all shifts had adequate coverage.
Consistently recognized by management for providing superior customer service.
Hired, coached and mentored team of [9] sales representatives.
Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
Built and maintained loyal, long-term customer relationships through effective account management.
Hired, coached and mentored team of [9] sales representatives.
Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Managed all areas of salon operations, including appearance, performance and sales of products.
Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
Master Cosmetologist, 06/2000 to 06/2003 JC Penney Co Inc. – City, STATE,
Provided comprehensive hair treatments such as repairing, styling or coloring for all types of hair.
Met with new clients, providing effective hair consultations detailing expectations for color, style and cut.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Washed, conditioned, cut and styled hair for over [13] daily clients and maintain high levels of customer satisfaction.
Recommended styles and treatments based on clients' needs and appearances.
Scheduled [20] daily client appointments with necessary details, including preferences and special needs.
Suggested, used and marketed appropriate products to clients for skin, nail and hair care service.
Evaluated client's hair and physical features to determine style and cut plans.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Treated customers to extra services such as shampooing and head massage to promote loyalty.
Maintained relationships with [5] long-term clients while handling up to [6] walk-in appointments daily.
Performed [3-5] various daily manicures, including gel, dip powder and French, along with pedicures and paraffin wax treatments for hands.
Evaluated client hair type, condition and desired outcome to determine ideal services.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Scheduled appointments for customers using [JcPenney’s computer software].
Introduced modern techniques such as [Balayage, ombré,etc] to style and stay up to date with newest trends in hair, nails and makeup.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Kept notes listing preferences and services provided to clients for quick reference.
Collected payment from customers and scheduled next appointments.
Applied artificial nails or gel-based color to finger- and toenails.
Applied makeup to achieve desired day-to-day and special event looks.
Washed, colored, cut and styled hair for high volume of clients daily.
Education and Training
: Basic Business And Cosmetology, Expected in to Bullard Havens (R.V.T.S) - Bridgeport, CT GPA: Status -
: Entrepreneurship Business Management, Expected in to Florida Technical College - Orlando, FL GPA: Status -
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