secretary to the principal resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I am versed in the ability to manage daily office needs and project needs, scheduling, telephone and documentation abilities, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing rapport with clients of diverse backgrounds.
Self-directed Assistant commended as productive and organized individual. Good communicator with problem solving and multi tasking capabilities.
Personable Admin Assistant with experience employing exceptional relationship-building abilities to promote positivity among clients, staff and colleagues. strong knowledge of office management systems, procedures and equipment such as printers and fax machines as well as Proficient in Microsoft Office and Google Drive.
Skills
Providing administrative assistance, such as writing and editing emails, drafting memos and preparing communications on the executive's behalf
Maintaining comprehensive and accurate corporate records, documents and reports
Performing minor accounting and bookkeeping duties
Organizing meetings, including scheduling , sending reminder and organizing catering when necessary
Answering incoming phone calls in a polite and professional manner and accurately taking messages
Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department
Managing the Executive's day-to-day calendar, including making appointments and prioritizing the most sensitive matters
Coordinating travel arrangements
Using various software, including word processing, spreadsheets and presentation software to prepare reports and correspondence
Experience
10/2014 to CurrentSecretary to the PrincipalBank Of America Corporation | Woodland Hills, CA,
Serve as central contact for outside Vendors and VIP
Cultivate relationships with service suppliers and vendors.
Respond to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
Oversee office inventory by restocking supplies and submitting purchase orders.
Proof and edit letters and other correspondence to correct grammar and spelling errors.
Compiled budget data and created reports and spreadsheets for use by campus departments.
Process incoming mail and packages and place envelopes in bins to be dispersed to appropriate staff and Admin.
Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Compile and analyzed data utilizing spreadsheets or other database software such as Word and Excel.
Organize files, develop spreadsheets, fax reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Partner with staff to share and implement best practices.
Answer phone calls and ask appropriate questions to determine which department or staff member could be of service.
Direct customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Schedule appointments for management teams and maintain updated calendar using Outook system.
Requisition office supplies, perform recordkeeping and track time cards for all Para Professional employees.
Coordinate catering services for various functions, including department meetings.
Assist production and distribution of memos, newsletters, email updates and other forms of communication.
Oversee filing systems and scanned documents to manage physical and electronic documents and information.
Write email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Set travel arrangements and gather documents for management and executive staff meetings and trips.
08/2004 to 10/2014Medical Assistant and ReceptionistCarolyn B Lyde, MD | City, STATE,
Answered and directed incoming calls using multi-line telephone system.
Greeted visitors, assessed needs and directed to appropriate personnel.
Received incoming packages and mail, dispersed parcels and shipped outgoing items.
Processed payments and updated accounts to reflect balance changes.
Managed more than 100 incoming calls per day.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Scheduled and confirmed appointments.
Rendered information to callers and drafted office emails.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Completed basic physical assessments of patients to provide optimal care.
Printed and filed examination data records according to HIPAA patient standards.
Prepared prescription refill requests on behalf of physician to prevent lags.
Kept facility stocked with necessary supplies, equipment and instruments.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Contacted pharmacies to submit and refill patients' prescriptions.
Assessed, documented and monitored vital signs for patients.
Assisted physicians by preparing patients for procedures, including; biopsies, surgical procedures, cosmetic procedures, exams.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Assisted back office patient processes to reduce customer wait time.
04/1989 to 02/1997Flight AttendantSouthwest Airlines | City, STATE,
Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
Served beverages and food items and provided key information about offerings to passengers during flights.
Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
Offered answers to passengers' questions and resolved issues that arose during flights.
Restocked and organized food, beverage and passenger items inventory.
Kept cabin neat, clean and professional in appearance.
Followed safety, passenger and supply pre-flight checklists.
Handed out headphones, blankets and other items to passengers as requested.
Helped guests locate seats and stow luggage in the appropriate locations.
Dealt with mechanical and passenger emergencies according to standards.
Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
Conducted periodic trips through cabin to monitor passenger comfort.
Education and Training
Expected in 05/1986 to to High School Diploma | Monterey High School, Lubbock, TXGPA: Status -
Expected in to to | Texas Tech University, Lubbock, TXGPA: Status -
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