scorer resume example with 16+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Driven Customer Support Manager with experience as a primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements, and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries, and complaints to develop rapid solutions.
Skills
Sales proficiency
Inter-department collaboration
Customer Relations
Team Building
Research and due diligence
Schedule Management
Training and mentoring
Account updates
Extensive personal network
Strategic planning
Territory Management
Workflow planning
Staff Management
Documentation and control
Business administration
Scheduling
Database administration
Bookkeeping
Payroll and budgeting
Good Telephone Etiquette
Group and individual instruction
Peer mentoring
School administration
Student Progress Reporting
Parent Interaction
Differentiated Instruction
Middle School Education
Academic Goals
Program Development and Management
Post-Secondary Education
Curriculum Development
Education
Kaplan UniversityDavenport, IAExpected in ā āMBA:Business Administration - GPA:
Liberty UniversityLynchburg, VAExpected in 03/2022 ā āMaster of Arts:Applied Psychology - GPA:
University Of PhoenixTempe, AZExpected in 05/2011 ā āBachelor of Science:Business, Human Resource Management - GPA:
Majored in Business/HR
Navicent Health BaldwinMilledgeville, GA, Expected in 01/2000 ā āCertificate:Phlebotomy - GPA:
Work History
Alta Equipment Group Inc. - Scorer South Bend, IN, 05/2019 - Current
Worked flexible hours; night, weekend, and holiday shifts.
Developed team communications and information for meetings.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Scored grade 4-12.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Liberty University Online Academy Student - Homeschool Educator City, STATE, 08/2016 - Current
Graded homework, quizzes, classwork and exams to report on progress of student achievements.
Adapted teaching methods and instructional materials to meet students' varying needs and interests.
Led groups of students on field trips to enriching destinations, introducing to new experiences and broadening education.
Researched and chose appropriate curriculum to meet children's abilities and grade levels.
Submitted and assembled student portfolios for the local school district to satisfy legal guidelines.
Evaluated classical, student-led, and unschooling methodologies for the best option.
Researched multiple curricula, methodologies, and perspectives as part of educational planning.
Kelly Services - Senior Customer Support Manager (Contract) City, STATE, 05/2018 - 12/2021
Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Managed call logs, enhanced invoicing data and resolved customer issues to improve operational efficiency by [Number]% .
Implemented process improvements to automate document management systems, call logs and invoicing data to enhance department efficiency.
Assessed reports, monitored calls and analyzed vendor relationships to identify process improvement opportunities.
Liaised with IT department to report technical issues and formulate trouble-shooting procedures.
Corrected customer order inconsistencies to support accounting with accurate financial reporting.
Created customer support strategy to increase customer retention.
Investigated and resolved pricing and database issues to maintain accuracy and efficiency of quotes and turn-around times.
Coached and supported junior managers in building leadership skills.
Determined methods and assigned responsibility to the team.
JDH Professional - Customer Support Manager City, STATE, 10/2005 - 01/2018
Conducted progress and development meetings with support staff to enforce updates to company goals and policies.
Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
Completed complex project management tasks on time and under budget to meet department goals.
Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
Maximized productivity by supervising, mentoring and scheduling team of customer support personnel to meet organizational and operational objectives.
Discovered and resolved complex customer issues to reduce negative impact to business outcomes.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.