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salesfloor resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Retail sales associate with 10 years experience.  Areas of expertise include customer service, using a cash register, answering customer phone calls, helping customers purchase various electronics for their home including home entertainment, helping customers find the product that they're looking for in the store and answering questions about different store products. Has experience with receiving department. A team player who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly person who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Is versed in merchandising, display design and customer relations. Service-focused professional with a knack for building productive working relationships. Extensive cash handling experience. Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi- task.High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.
Highlights
  • Vendor management
  • Inventory control
  • Works well independently
  • Flexible
  • Proficient in MS Office
  • Shipping and receiving
  • Safety-oriented
  • Defect tracking
  • Multi-tasker
  • Natural leader
  • Packing and scanning orders
  • Lifts up to 50 pounds
  • Customer and service oriented
  • Cash handling accuracy
  • Loss prevention comprehension
  • Retail merchandising expertise
  • Excellent communication skills
  • Listening skills
  • Energetic self-starter
  • Reliable and punctual
Experience
08/2015 to Current
Salesfloor Michaels Stores Vienna, VA,
Helped customers select products that best fit their personal needs. Communicated information to customers about product quality, value and style. Offered exceptional customer service to differentiate and promote the company brand. Consulted with customers on the latest styles and trends. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Processed shipments and maintained organized stock shelves. Marked clearance products with updated price tags. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
11/2013 to 09/2015
team member Qurate Retail Group Inc. Houston, TX,
  • Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Exceeded personal sales goals for 2 quarters in a row.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Kept current on market and product trends to effectively answer customer questions.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.Communicated information to customers about product quality, value and style.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Attended 1 team meeting each month to voice concerns and offer constructive feedback to others.Processed shipments and maintained organized stock shelves.Informed customers about all product lines and services offered by the company.Processed all sales transactions accurately and in a timely fashion.Marked clearance products with updated price tags.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Displayed the appropriate signage for products and sales promotions.Arranged items in favorable positions and areas of the store for optimal sales.Upheld stock levels and proper pricing for multiple product lines.Assisted in gathering and moving materials and equipment for the assigned displays.Printed various labels and tags for all merchandise.
09/2008 to 11/2013
Electronics Specialist Smithfield Foods, Inc. Harris, MO,
  • I helped customers find the right electronics for them.
  • Prepped and setup ad every week.
  • Did all of the planograms in the department every quarter.
  • Opened and closed the department on a weekly basis.
  • Setup new releases and signs every Tuesday morning.
  • Worked out freight and UPS/FedEx.
  • Audited high end merchandise every day to ensure proper inventory.
  • Did inventory and inventory prep every year.
  • Ordered supplies needed for the picture kiosk.
  • Answered customers' questions and addressed problems and complaints in person and via phone.Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Kept current on market and product trends to effectively answer customer questions.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Built and maintained effective relationships with peers and upper management.Processed all sales transactions accurately and in a timely fashion.Marked clearance products with updated price tags.
04/2005 to 09/2007
Photo Lab Associate Wal-Mart City, STATE,
  • I started out working in the toy department.
  • I helped customers with items such as bikes and seasonal products.
  • I moved.
  • up to the photo lab a few months later because my manager needed someone good with technology.
  • I processed film and.
  • digital photos in one hour photo and helped with the Kodak picture maker.
  • Other tasks included cleaning machines and.
  • setting merchandising plans in the department.
Education
Expected in 2003 to to
High School Diploma:
North Branch High School - North Branch, MN
GPA:
Expected in 2017 to to
Associate of Science: Information Technology Managment
Rasmussen - Blaine, MN
GPA:
Coursework in Fundamentals of PC Hardware and Software 1 and 2, Introduction to Networking, Logic and Troubleshooting, English Composition, Career Development, Communicating in Your Profession, College Algebra and Computer Applications, and Business Systems Concepts.  3.0 GPA. Dean’s list for GPA of 3.5 or above in Fall of 2015.
Accomplishments
  • Met monthly sales goals for 6 months straight.
  • Met customer satisfaction percentage goal for 6 months in a row.
  • Made employee of the month.
  • Have had several customers call me out on my outstanding service on multiple surveys.
  • Was promoted to Electronics specialist from sales floor associate.
Skills
Photo processing, ad set, cash handling, closing and opening stores,  great oral communication, strong communication skills, conflict resolution, customer satisfaction, customer service, detail-oriented, electronics specialist, fast paced, inventory knowledge, merchandising, neat, self-starter, Team player, phone skills, merchandise initiated returns, defectives and overall reliable worker.

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Resume Overview

School Attended

  • North Branch High School
  • Rasmussen

Job Titles Held:

  • Salesfloor
  • team member
  • Electronics Specialist
  • Photo Lab Associate

Degrees

  • High School Diploma
  • Associate of Science

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