Retail sales associate with 10 years experience. Areas of expertise include customer service, using a cash register, answering customer phone calls, helping customers purchase various electronics for their home including home entertainment, helping customers find the product that they're looking for in the store and answering questions about different store products. Has experience with receiving department. A team player who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly person who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Is versed in merchandising, display design and customer relations. Service-focused professional with a knack for building productive working relationships. Extensive cash handling experience. Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi- task.High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.
Works well independently
Proficient in MS Office
Shipping and receiving
Packing and scanning orders
Lifts up to 50 pounds
Customer and service oriented
Cash handling accuracy
Loss prevention comprehension
Retail merchandising expertise
Excellent communication skills
Reliable and punctual
09/2015 to Current
SalesfloorPayless Shoe Source － North Branch, MNHelped customers select products that best fit their personal needs. Communicated information to customers about product quality, value and style. Offered exceptional customer service to differentiate and promote the company brand. Consulted with customers on the latest styles and trends. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Processed shipments and maintained organized stock shelves. Marked clearance products with updated price tags. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
11/2013 to 09/2015
team memberTarget － Lino Lakes, MN
Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Exceeded personal sales goals for 2 quarters in a row.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Kept current on market and product trends to effectively answer customer questions.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.Communicated information to customers about product quality, value and style.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Attended 1 team meeting each month to voice concerns and offer constructive feedback to others.Processed shipments and maintained organized stock shelves.Informed customers about all product lines and services offered by the company.Processed all sales transactions accurately and in a timely fashion.Marked clearance products with updated price tags.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Displayed the appropriate signage for products and sales promotions.Arranged items in favorable positions and areas of the store for optimal sales.Upheld stock levels and proper pricing for multiple product lines.Assisted in gathering and moving materials and equipment for the assigned displays.Printed various labels and tags for all merchandise.
09/2008 to 11/2013
Electronics SpecialistShopko － North Branch, MN
I helped customers find the right electronics for them.
Prepped and setup ad every week.
Did all of the planograms in the department every quarter.
Opened and closed the department on a weekly basis.
Setup new releases and signs every Tuesday morning.
Worked out freight and UPS/FedEx.
Audited high end merchandise every day to ensure proper inventory.
Did inventory and inventory prep every year.
Ordered supplies needed for the picture kiosk.
Answered customers' questions and addressed problems and complaints in person and via phone.Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Kept current on market and product trends to effectively answer customer questions.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Built and maintained effective relationships with peers and upper management.Processed all sales transactions accurately and in a timely fashion.Marked clearance products with updated price tags.
05/2005 to 10/2007
Photo Lab AssociateWal-Mart － St.Croix Falls, WI
I started out working in the toy department.
I helped customers with items such as bikes and seasonal products.
up to the photo lab a few months later because my manager needed someone good with technology.
I processed film and.
digital photos in one hour photo and helped with the Kodak picture maker.
Other tasks included cleaning machines and.
setting merchandising plans in the department.
High School DiplomaNorth Branch High School － North Branch, MN
Associate of Science: Information Technology ManagmentRasmussen － Blaine, MN, USACoursework in Fundamentals of PC Hardware and Software 1 and 2, Introduction to Networking, Logic and Troubleshooting, English Composition, Career Development, Communicating
in Your Profession, College Algebra and Computer
Applications,and Business Systems Concepts. 3.0 GPA. Dean's list for GPA of 3.5 or above in Fall of 2015.
Met monthly sales goals for 6 months straight.
Met customer satisfaction percentage goal for 6 months in a row.
Made employee of the month.
Have had several customers call me out on my outstanding service on multiple surveys.
Was promoted to Electronics specialist from sales floor associate.
Photo processing, ad set, cash handling, closing and opening stores, great oral communication, strong communication skills, conflict resolution, customer satisfaction, customer service, detail-oriented, electronics specialist, fast paced, inventory knowledge, merchandising, neat, self-starter, Team player, phone skills, merchandise initiated returns, defectives and overall reliable worker.