retention sales representative resume example with 8+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- :
In this previous two years, I've had customer service jobs varying from working in food service, all the way to customer service in call center. From these jobs I have excelled and succeeded in every roll given to me, now including tackling tricky sales, and retaining customers ready to break up with your company! I am excellent at not only being a customer advocate, but being able to provide exceptional customer service in a fast paced environment. I'm also able to give understandable education, as well as deescalate situations that could become not beneficial to both the company and especially the customer, and in this line of business it's the customer that makes the job!
Previous training in all Microsoft POS systems expert programs, Excel, and Windows. Nova for sales, as well as CSG and citrix. I have basic cashier register skills, and can adapt to any pace environment. |
While working for Subway, at 17 I was given the shift lead position after only working there for 4 1/2 months, but due to hard work and dedication I obtained the position over the other store members, and helped the store climb in ranks each month I was a lead.
At xerox, after only 50 days of being employed there I was already doing floor support, which is assisting those who have questions about the product, troubleshooting, ect. so I had already had a very clear understanding of my job before most candidates for sure. After 90 days I was offered a Supervisor position, which I declined due to scheduling issues.
And last, at Comcast within my first 3 weeks I was rewarded for being number 14 in a call center of over 600 employees.
Kemper – Big Island, VA,
At this job, I was required to talk to customers who were looking to move services, but mainly I talked to customers looking to possibly disconnect services because they were no longer satisfied with price, quality, ect. So a handleful of my daily calls started off with deescalating a customer who were upset for a number of reasons, educate the customer of the situation, fix the problem according and upsell products to each customer. And in the time I worked there I ended up at on the 20 top list several times, and my score card never dropped below a 4.82 out of 5.00.
Education Affiliates – Montgomery, AL,
- Since starting this job in July, I have done exceptionally well with retaining information given in the first month of my job, as well as being the best customer advocate I can possibly be.
- Since starting on the phones, I have managed to keep high scores every month I have worked on the phones at XEROX, and have been continually impressing two of our Verizon Wireless clients on multiple occasions in coachings done with my supervisor.
- As well as taking phone calls for Verizon Wireless and providing excellent customer service, I have also been chosen out of a select few to participate in our floor support on site.
- As floor support, I am required to not only provide the absolute best information as to completing job duties, but also to help agents with handle time, and all around helping my peers to project the best customer service and knowledge possible to our customers.
- In doing this, my performance which helped me succeed, is now being translated into a larger footprint by effecting a large number of agents on the floor.
D – City, STATE,
- Although I s only here for short amount of time, due to to many employees, this was my first experience with phone training.
- At this job I was able to excel very quickly at the tasks given to me which included but was not limited to, answering phone to make appointments or provide accurate information for potential customers calling in to use, I did basic cleaning duties, as well as assist customers in our lobby by offering beverages, and small snacks.
- Eventhough I was only at this job for a short amount of time I really did take away a lot of multi tasking skills, as well as phone skills.
Subway – City, STATE,
- At this job, I was really able to learn how to multi-task at a very fast pace.
- In this job, we of course were responsible for making food but also responsible for both baking, and cashiering all at the same time.
- Being thrown into a busy setting like that and succeeding by becoming a shift lead was really the first time I felt like an expert in a fast paced environment.
Paninos – City, STATE,
- This was my very first experience into the customer service world.
- At this job I was required to greet and sit people, as well as cleaning the tables once our guests had leave, but when we were busy I became responsible for refilling drinks, making salads, serving tables, and acting as a cashier.
- This was an awesome job to have and unfortunately due to it just being a small business no longer could provide the hours I need.
Skills I possess include making appointments, basic cashier skills, Creative problem solving, fast solutions in situations where customers are irate, building excellent client relations to the point where half of my customers will as for a direct line back to me,beyond excellent customer service, empathy for an individuals situation, I am a fast listening, hard working individual, I am very good at subtlety up-selling products, that the customer could benefit from the value of the product of course, always taking a friendly rep looking out for you, rather then the employee thats ready to sell you something to meet a quota. Advanced in all Microsoft, Excel, Windows, POS, NOVA, Avaya, CSG, and citrix
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Resume Overview
School Attended
Job Titles Held:
- Retention/Sales Representative
- Customer Service Representative
- Front Desk Receptionist
- Sandwich Maker/Cashier/Shift Lead
- Hostess/ Busser
Degrees
- GED Aspen Pointe - Colorado Springs, CO, El Paso
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