In this previous two years, I've had customer service jobs varying from working in food service, all the way to customer service in call center. From these jobs I have excelled and succeeded in every roll given to me, now including tackling tricky sales, and retaining customers ready to break up with your company! I am excellent at not only being a customer advocate, but being able to provide exceptional customer service in a fast paced environment. I'm also able to give understandable education, as well as deescalate situations that could become not beneficial to both the company and especially the customer, and in this line of business it's the customer that makes the job!
Previous training in all Microsoft POS systems expert programs, Excel, and Windows. Nova for sales, as well as CSG and citrix. I have basic cashier register skills, and can adapt to any pace environment.
While working for Subway, at 17 I was given the shift lead position after only working there for 4 1/2 months, but due to hard work and dedication I obtained the position over the other store members, and helped the store climb in ranks each month I was a lead.
At xerox, after only 50 days of being employed there I was already doing floor support, which is assisting those who have questions about the product, troubleshooting, ect. so I had already had a very clear understanding of my job before most candidates for sure. After 90 days I was offered a Supervisor position, which I declined due to scheduling issues.
And last, at Comcast within my first 3 weeks I was rewarded for being number 14 in a call center of over 600 employees.
At this job, I was required to talk to customers who were looking to move services, but mainly I talked to customers looking to possibly disconnect services because they were no longer satisfied with price, quality, ect. So a handleful of my daily calls started off with deescalating a customer who were upset for a number of reasons, educate the customer of the situation, fix the problem according and upsell products to each customer. And in the time I worked there I ended up at on the 20 top list several times, and my score card never dropped below a 4.82 out of 5.00.
Skills I possess include making appointments, basic cashier skills, Creative problem solving, fast solutions in situations where customers are irate, building excellent client relations to the point where half of my customers will as for a direct line back to me,beyond excellent customer service, empathy for an individuals situation, I am a fast listening, hard working individual, I am very good at subtlety up-selling products, that the customer could benefit from the value of the product of course, always taking a friendly rep looking out for you, rather then the employee thats ready to sell you something to meet a quota. Advanced in all Microsoft, Excel, Windows, POS, NOVA, Avaya, CSG, and citrix
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