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retail training manager resume example with 20 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary
  • Customer-oriented Retail Manager with over 18+ years of experience in building relationships, developing marketing campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Knowledgeable in microsoft word and excel. Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions.
  • Attentive manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
  • Flexible individual with extensive experience leading profit-generating operations through Covid-19 pandemic. Effective and communicative leader highly skilled in developing sales-driven, productive teams. Expertise in merchandising, inventory planning and shrink avoidance.
Skills
  • Supervisor Skills Training
  • Staff Development
  • Customer Service
  • New Hire Training
  • Relationship Building
  • Management Staff Collaboration
  • Decision Making
  • Improvement Recommendations
  • Daily Schedule Creation
  • Complex Problem Solving
  • Inventory Stocking
  • Customer Inquiry and Response
  • Reporting and Documentation
  • Task Prioritization
  • Sales Team Development
  • Appointment Scheduling
  • Regulatory Compliance
  • Staff Leadership
  • Quality Control
  • Inventory Assessments
  • Typing
  • Reading
  • Writing
Experience
08/2018 to Current
Retail Training Manager Goodwill Industries Of Central Texas Wolf Crossing, TX,
  • Mentored team members to succeed and advance within department and company.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Analyzed employee skill levels and implemented new techniques to boost staff knowledge.
  • Presented training information via role playing, simulations and team exercises.
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Organized new stock for floor placement.
  • Prepared and submitted nightly bank deposits.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Negotiated and worked with local vendors to keep costs low and build community relations.
  • Established membership loyalty implementing rewards program to drive client retention.
  • Verified merchandise pricing to achieve revenue and profitability goals, reduce shrink and forecast sales.
  • Reduced shrinkage through proactive inventory management and security-driven approaches.
  • Handle customer complaints
  • Prevent cash loss
  • Interview and hire employees
  • Terminate employees
01/2004 to 08/2018
Retail Store Manager The Talbots Inc Wesley Chapel, FL,
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Organized new stock for floor placement.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Prepared and submitted daily bank deposits.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Verified merchandise pricing to achieve revenue and profitability goals, reduce shrink and forecast sales.
  • Negotiated and worked with local vendors to keep costs low and build community relations.
  • Established membership loyalty implementing rewards program to drive client retention.
  • Tending to customer complaints
  • Controlling cash lose
  • I started as a deli cook with this company worked my way up to cashier then assistant manager and then manager
04/2002 to 01/2004
Cashier Jysk Duncan, OK,
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Took orders at front counter and drive-thru
  • Washed dishes and cleaned store
  • Worked back line
Education and Training
Expected in 11/2011 to to
Cosmetology License: Cosmetology
Regency Beauty Institute - Spartanburg, SC,
GPA:
Expected in 05/2004 to to
High School Diploma:
Chase High School - Forest City, NC
GPA:

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Resume Overview

School Attended

  • Regency Beauty Institute
  • Chase High School

Job Titles Held:

  • Retail Training Manager
  • Retail Store Manager
  • Cashier

Degrees

  • Cosmetology License
  • High School Diploma

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