Retail Banker resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Trustworthy,skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities. Experienced with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Motivated possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.
Skills
Accounting systems and software
Cash handling
Relationship building and management
Advanced clerical knowledge
Compliance, banking laws and regulations
Rapid 10-key data entry
Strong account analysis skills
Billing and Invoicing
Guest assistance
Sales techniques
Clerical support
Self-motivated
Organization and planning
Multi-line phone systems
Work History
Retail Banker, 09/2016 to Current Nicolet National Bank – Merrill, WI,
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction
Coordinated daily cash reconciliation in high-volume location
Monitored customer behaviors and upheld strict protocols to prevent theft of assets
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to bank tellers
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
Rapidly and efficiently prepared customer and ATM cash and change orders
Prepared, sorted and distributed bank forms and reports to appropriate branches
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Organized and removed online banking files no longer in use
Created member account profiles on organization's online banking program
Executed customer transactions, including deposits, withdrawals, money orders and checks
Promoted products or services to each customer to consistently achieve sales targets
Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
Counted as much as $10,000 in daily funds with manual and machine-assisted methods
Hog Technician, 07/2015 to 09/2016 The Del Monte Lodge – Pittsford, NY,
Raised hogs for Trioak
Was a hired hand for a worker of Trioaks
Fed hogs
Preformed shots
Loaded pigs on and off semi’s
Drug dead pigs out of hog sheds
Hotel Front Desk Clerk, 07/2013 to 03/2015 Things Remembered, Inc. – Albany, NY,
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
Planned coverage needs and organized services to support incoming special events
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
Oversaw fast-paced front desk operations at around 60+ guest stays
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
Immediately contacted housekeeping staff and maintenance department regarding guest room issues
Reported facility and room maintenance problems to appropriate personnel for immediate remediation
Maintained financial accuracy by collecting deposits, fees and payments
Welcomed each new arrival pleasantly and confirmed reservations and identification
Maintained transaction security by verifying payment cards against identification
Arranged accommodations and travel plans for visitors and presented updated itineraries
Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Sales Associate, 10/2012 to 07/2013 Harry And David Gourmet Gifts – City, STATE,
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
Maintained organized, presentable merchandise to drive continuous sales
Tracked stock using company inventory management software
Maintained records related to sales, returns and inventory availability
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Delivered high level of assistance by locating products and checking store system for merchandise at other sites
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
Engaged with customers to effectively build rapport and lasting relationships
Prepared merchandise for sales floor by pricing or tagging
Educated customers on promotions to enhance sales
Education
: Counseling , Expected in Grand Canyon University - Phoenix, AZ GPA:
High School Diploma: , Expected in 2010 Highland High School - Riverside, IA, GPA:
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