Retail Banker resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Trustworthy,skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities. Experienced with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Motivated possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.

  • Accounting systems and software
  • Cash handling
  • Relationship building and management
  • Advanced clerical knowledge
  • Compliance, banking laws and regulations
  • Rapid 10-key data entry
  • Strong account analysis skills
  • Billing and Invoicing
  • Guest assistance
  • Sales techniques
  • Clerical support
  • Self-motivated
  • Organization and planning
  • Multi-line phone systems
Work History
Retail Banker, 09/2016 to Current
Nicolet National BankMerrill, WI,
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction
  • Coordinated daily cash reconciliation in high-volume location
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
  • Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to bank tellers
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Prepared, sorted and distributed bank forms and reports to appropriate branches
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Organized and removed online banking files no longer in use
  • Created member account profiles on organization's online banking program
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Promoted products or services to each customer to consistently achieve sales targets
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Counted as much as $10,000 in daily funds with manual and machine-assisted methods
Hog Technician, 07/2015 to 09/2016
The Del Monte LodgePittsford, NY,
  • Raised hogs for Trioak
  • Was a hired hand for a worker of Trioaks
  • Fed hogs
  • Preformed shots
  • Loaded pigs on and off semi’s
  • Drug dead pigs out of hog sheds
Hotel Front Desk Clerk, 07/2013 to 03/2015
Things Remembered, Inc.Albany, NY,
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
  • Planned coverage needs and organized services to support incoming special events
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Oversaw fast-paced front desk operations at around 60+ guest stays
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Maintained financial accuracy by collecting deposits, fees and payments
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Maintained transaction security by verifying payment cards against identification
  • Arranged accommodations and travel plans for visitors and presented updated itineraries
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Sales Associate, 10/2012 to 07/2013
Harry And David Gourmet GiftsCity, STATE,
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Maintained organized, presentable merchandise to drive continuous sales
  • Tracked stock using company inventory management software
  • Maintained records related to sales, returns and inventory availability
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Engaged with customers to effectively build rapport and lasting relationships
  • Prepared merchandise for sales floor by pricing or tagging
  • Educated customers on promotions to enhance sales
: Counseling , Expected in
Grand Canyon University - Phoenix, AZ
High School Diploma: , Expected in 2010
Highland High School - Riverside, IA,

Employee of the month at the Holiday Inn.

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Resume Overview

School Attended

  • Grand Canyon University
  • Highland High School

Job Titles Held:

  • Retail Banker
  • Hog Technician
  • Hotel Front Desk Clerk
  • Sales Associate


  • Some College (No Degree)
  • High School Diploma

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