I'm a very dependable hard-working team player .I put my all into my job. Customer service is always first and for most. Always getting the job done and helping coworkers in anyway.
Skills
Problem resolution
Customer service
Administrative support
First Aid/CPR
Organization
Communications
Team building
Operational improvement
Experience
07/2020 to Current
Respontist Esg Operations, Inc. – Macon, GA,
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated self-reliance by meeting and exceeding workflow needs.
10/2002 to 05/2013
Natural Gas TechnicianOcean Place – Long Branch, NJ,
Diagnosed problems with methane or landfill gas collection systems using troubleshooting methods.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved operations by working with team members and customers to find workable solutions.
Handled all delegated tasks, including shutting water n gas on/off and repairing broke gas lines,meters,stoves,hwh,heaters etc..
04/2011 to 10/2012
Painter/FinisherTown Homes – City, STATE,
Covered floors before prepping, priming and painting walls and ceilings protect them from chemicals and paint.
Readied surfaces and surrounding areas for painting using sandpaper, tape and other materials.
Coordinated and completed ongoing routine painting of exterior and interior of properties.
Performed repairs to defects in walls by patching holes and scrapes prior at project start.
Smoothed and finished surfaces on walls, trim and cabinetry.
Used power and hand tools safely and effectively.
Cleaned and smoothed all surfaces prior to painting.
06/1996 to 09/1999
ServerShoney's – City, STATE,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Collaborated with host, bus person and cook to serve up food and beverage options.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Prepared and served cold, hot and [Type] beverages to guests.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Sent orders to kitchen staff by [Action].
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Greeted newly seated guests quickly and efficiently.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Processed customers' payments and provided receipts.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Calculated charges, issued table checks and collected payments from customers.
Education and Training
Expected in 05/1997 to to
High School Diploma: Columbia High School Lake City - Lake City, FL GPA: Status -
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