Experienced Senior Registrar with 11 years of experience successfully handling registration and graduation paperwork, recordkeeping and student service functions. Knowledgeable about related regulations and best practices. Eager to help customers and other staff efficiently and with upbeat attitude. Dedicated education professional with history of meeting school goals and utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the student education.
Skills
Data Communications
Resource Integrity
Reading Comprehension
Google Chrome
Call Transfers
Business Correspondence
Student Registration
Office Meetings
Parent Outreach
First Aid
Proofreading Submissions
Court Hearings
Inquiry Requests
Work History
04/2011 to Current
RegistrarBasis.Ed – Oro Valley, AZ,
Verified paperwork accuracy and checked for completion prior to processing.
Processed registrations with attention to compliance with operational policies and school standards for 500+ students.
Organized, reviewed and filed paperwork for secure recordkeeping.
Greeted every guest with personable approach and provided knowledgeable service.
Updated computer system with latest information to keep records current and accurate.
Processed hundreds of registrations with attention to compliance with operational policies and educational standards each year.
Responded to requests for information from various individuals by providing all school records as requested daily.
Trained new staff on office procedures and regulatory requirements.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Increased customer service success rates by quickly resolving issues.
Completed daily logs for principal review.
Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Oversaw automated tracking and documentation of data, student correspondence and office operations.
04/1999 to 04/2011
Attendance ClerkMadison County Schools – Flora, MS,
Input daily attendance information into office database for 3600+-student school.
Developed exceptional time management, relationship building and organizational skills from working in busy school setting.
Maintained accurate records of all absences, truancy issues and disciplinary actions.
Called parents and guardians to inquire about late or truant students.
Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
Provided excellent customer service to individuals requesting information in accordance with school guidelines.
Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
Prepared files for archiving and exchanges, tracking file movement and history.
Researched and obtained necessary documents for court subpoenas and law enforcement retrievals.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
09/1977 to 03/1984
Insurance SecretaryBrowning & Thompson Insurance Agency – City, STATE,
Managed up to 50 phone and email correspondence and handled incoming and outgoing mail and faxes daily.
Assisted coworkers and staff members with special tasks on daily basis.
Managed filing system for 300+ customers, entered data and completed other clerical tasks.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Conducted invoicing and investigated accounts receivables discrepancies.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Composed and proofread memos, letters and reports to verify error-free communication.
Maintained daily reports and advised executive leaders in decision-making processes.
Volunteered to help with special projects of varying degrees of complexity.
Maintained clean reception area to promote positive, professional environment for clients.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Answered and quickly redirected large volume of calls on central system.
Created and implemented standard operating procedures for records handling.
Assisted coworkers and staff members with special tasks on daily basis
Surpassed team goals by partnering with colleagues to implement best practices and protocols
Opened and properly distributed incoming mail to promote quicker response to client inquiries
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
Volunteered to help with special projects of varying degrees of complexity
Education
Expected in to to
No Degree: Business Administration The University of Texas of The Permian Basin - Odessa, TX GPA:
Expected in to to
: Business Administration Odessa College - Odessa, TX GPA:
Dean's List - all 4 semesters 1978-1980
Member of Phi Theta Kappa 1978-1980
Phi Theta Kappa Homecoming Queen nominee
Expected in 05/1978 to to
High School Diploma: Odessa High School - Odessa, TX, GPA:
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