Responsible Training Manager and professional coach with excellent communication skills demonstrated by 12+ years of training and developing adult learners and managers.
Communicator Strategic Planner Independent Interactive Human Awareness Self-Starter Team-Player Accountability Empathy Evaluating Others
Lead, motivate and continually develop team of 18 Sr Corporate trainers, as they support Major Telecommunications company, with sales, product attainment, and continuing education of same. Identify training needs cross channels, coordinate resources for development and delivery of necessary training needs.
- Provide Facilitation workshops, established company wide for all front line Call center managers and Trainers the understand and skill set necessary to motivate the adult learner.
Deliver, develop and respond to all training needs of large telecommunications call center. Curriculum range from product info to sales technical training.
• Project Manager for role out of Sales, hi-cap as well as low-cap SBG products and process training to new outbound work group.
• Continuous Project role out of Customer Focused Sales model to SBG vendors as well as telesales partners for consistency in Perfecting the Customer Experience from prospect through customer life cycle within Qwest SBG.
Motivate, manage and develop successful representatives within small business customer loyalty contact center. Drive metrics, based on handling time, customers retained as well as net sales revenue.
Inside sales position, handling incoming customer calls within Telecom call center. Met and/or exceeded sales goals continually month over month
Certified in Strengths attribute index
Versed in Disc assessment and readouts
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