regional training manager resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Responsible Training Manager and professional coach with excellent communication skills demonstrated by 12+ years of training and developing adult learners and managers.

Communicator Strategic Planner Independent Interactive Human Awareness Self-Starter Team-Player Accountability Empathy Evaluating Others

Core Qualifications
  • Learning style assessment
  • Performance assessments
  • Effective listening
  • Clear public speaking skills
  • Behavioral/cognitive skills development
  • Facilitation excellence
  • Coaching and developing Managers and sales agents
  • Intense call center experience
  • Lead Manager/Trainer certification team and process for all Centurylink Consumer, SMB Trainers and supervisors Certification workshop recognized by 3rd party Miller-Heiman as a best practice for Manager development.
  • Certified as Facilitator for Manager Effectiveness Training.
  • Certified to do Strengths Profile Readouts Facilitated Personal Strengths Profiles Facilitated Manager Effectiveness St.Paul Call Center.
  • Continuous Project role out of Customer Focused Sales model to SBG vendors Responsible for initial training of all new hires, St Paul Call Center Lead a team of 15 Sales and Service Loyalty Consultants.
Professional Experience
03/2011 to Current
Regional Training Manager Berkshire Hathaway Automotive Phoenix, AZ,

Lead, motivate and continually develop team of 18 Sr Corporate trainers, as they support Major Telecommunications company, with sales, product attainment, and continuing education of same. Identify training needs cross channels, coordinate resources for development and delivery of necessary training needs.

- Provide Facilitation workshops, established company wide for all front line Call center managers and Trainers the understand and skill set necessary to motivate the adult learner.

11/2005 to 03/2011
Sr. Corporate Trainer Qwest Communications City, STATE,

Deliver, develop and respond to all training needs of large telecommunications call center. Curriculum range from product info to sales technical training.

• Project Manager for role out of Sales, hi-cap as well as low-cap SBG products and process training to new outbound work group.

• Continuous Project role out of Customer Focused Sales model to SBG vendors as well as telesales partners for consistency in Perfecting the Customer Experience from prospect through customer life cycle within Qwest SBG.

09/2003 to 11/2005
SBG Loyalty Supervisor Qwest Communications City, STATE,

Motivate, manage and develop successful representatives within small business customer loyalty contact center. Drive metrics, based on handling time, customers retained as well as net sales revenue.

08/2002 to 09/2003
Consumer Sales Rep Qwest Communications City, STATE,

Inside sales position, handling incoming customer calls within Telecom call center. Met and/or exceeded sales goals continually month over month

Education and Training
Expected in to to
College - ,
Expected in 06/1983 to to
Anthony A. Henninger H.S. Community Col - ,

Certified in Strengths attribute index

Versed in Disc assessment and readouts

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Resume Overview

School Attended

  • College
  • Anthony A. Henninger H.S. Community Col

Job Titles Held:

  • Regional Training Manager
  • Sr. Corporate Trainer
  • SBG Loyalty Supervisor
  • Consumer Sales Rep


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