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regional training manager resume example with 12 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Knowledgeable training leader with proven skills in program and team management. Successful at evaluating training needs and program operations to make effective decisions. Effective at creating and optimizing training programs for new, supervisory and management positions. Excellent communicator, multitasker and problem-solving abilities. Advanced skills in Google docs, slides, excel, with in-depth understanding of training requirements for different departments and levels.

Skills
  • Human Resources
  • Team development strategies
  • Project Management
  • Motivational speaking
  • Course design
  • Strategic thinker
  • New employee training
  • Training methods
  • Team direction
  • Staff presentations
  • Performance metrics
  • Friendly, positive attitude
Experience
06/2018 to Current
Regional Training Manager Berkshire Hathaway Automotive Coppell, TX,
  • Mentored team members to succeed and advance within department and company.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
  • Presented training information via role playing, simulations and team exercises.
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Created powerful training course objectives, course content and materials.
  • Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
  • Effectively trained instructors and supervisors on techniques for managing employees.
  • Created testing and evaluation procedures to assess performance before, during and after training sessions.
  • Oversaw training courses and promotional paths for leadership
  • Led training classes and recorded instruction for later use.
  • Determined course objectives and wrote course materials to cover topics.
06/2017 to 12/2018
MIT Coordinator The Tjx Companies, Inc. Pittsford, NY,
  • Managed administrative processes and prepared key reports and documentation regarding training progress and opportunities to executive leadership
  • Created criteria to establish effective training restaurants
  • Conducted new employee orientation to introduce employees to policies, culture and objectives.
  • Advised managers on operational and training policies and recommended needed changes.
  • Completed employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
  • Managed scheduling for multiple trainees and coordinated and communicated development plan with training restaurants
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Created management and chef training content, schedule templates and follow up procedures
06/2015 to 06/2017
Assistant General Manager Cinemark Tracy, CA,
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Supervised critical budget implementations, employee reviews, training and scheduling
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Managed and mentored staff to carry out operational directives with high productivity and hospitality
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
01/2010 to 06/2015
Senior Assistant Manager Great American Restaurants City, STATE,
  • Planned and organized daily work schedules
  • Verified freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
  • Recorded temperatures on appropriate logs and reports to notify supervisor of discrepancies.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and guest complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Education and Training
Expected in 06/2004 to to
Associate of Arts: Hospitality Administration And Management
Northern Virginia Community College - Annandale, VA,
GPA:

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Resume Overview

School Attended

  • Northern Virginia Community College

Job Titles Held:

  • Regional Training Manager
  • MIT Coordinator
  • Assistant General Manager
  • Senior Assistant Manager

Degrees

  • Associate of Arts

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