quality control manager resume example with 13+ years of experience

Jessica Claire
  • , San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
About Me

I am a highly driven, deeply fervent self-starter. My three strongest skills are problem solving, leading a successful team and delivering on any goal set before me. I enjoy opportunities which challenge my status quo and require me to learn and grow. I enjoy working in teams and learning how to best motivate each person.

  • Strong initiative
  • Strong leadership skills
  • Proficient in TrackWise
  • Effective multi-tasking
  • Strong written and verbal communication skills
  • Strong team player
  • Six Sigma
  • QMS development
  • Operational improvements
  • Proficient in MasterControl
  • Work well independently
  • Knowledge of manufacturing standards/regulations (including 21 CFR part 11, 110, 111, 210/211, 820, MHRA, MDSAP, HACCP, ISO 9001. 13485, 14971)
  • Project management skills
  • Work History
    Quality Control Manager, 06/2016 - Current
    Honeywell Moca, PR,
    • Managed all product release for the company including incoming materials, in process materials and final release of finished goods
    • Managed non-conforming product through MRB process
    • Managed non-conformance reports (NCR)
    • Tracked KPIs and identified and reacted to undesirable trends in QMS
    • Recommended, presented and implemented multiple solutions to improve processes and products
    • Implemented multiple changes and reorganize responsibilities to maximize team use and reduce headcount
    Quality Engineer, 10/2015 - 06/2016
    Emd Millipore Burlington, MA,
    • Focusing on the incoming receiving group, was able to identify the need and lead the change to reorganize the department to better focus independent responsibilities without conflict of interest
    • Able to identify many opportunities for improvement and manage project implementation
    • In six months was able to update or create material specifications for approximately 350 items allowing for the incoming inspection process to run more smoothly with less impact on the manufacturing process and the end product
    Quality Compliance Manager, 03/2015 - 10/2015
    Cb Richard Ellis Alexandria, VA,
    • Responsible for site QMS maintenance and improvement
    • Analyzed and bridged gaps from 21 CFR regulations to Eudralex - MHRA requirements
    • Closely monitored and liaised with project engineers implementing new facilities including softgel plant, purified water plant, OTC Blister Line
    • Regular Key Performance Indicators (KPIs) and global standards review, improvement and reporting activities
    • Improved site "Minimum Standards" score from 83% compliant to 97% compliant
    Area Quality Lead, 03/2014 - 03/2015
    Hunter Douglas Window Fashions Division Tempe, AZ,
    • Responsible for Goods-In team, receiving, sampling, inspecting and performing testing to determine material acceptability.
    • Reduced sampling and testing by 96% of packaging materials resulting in a savings of 563 hours and over $10K savings per year.
    • Updated sampling plans to align to appropriate standards (ANSI and Mil Standard used).
    • Performed Out of Specification investigations and resolutions.
    • Improved metrics including "Released in Lead Time" from an average of 84% to 98% and "Sampled within 24 hours" from 86% to 99.
    Quality Improvement Engineer, 03/2013 - 03/2014
    Honeywell Colonial Heights, VA,
    • Responsible for internal audit program
    • Involved in cultivating quality practices including Gemba, Kaizen Events, and a Lean Manufacturing environment
    • Projects centered around aligning local site to global policies and upgrading our nutritional supplement QMS to an OTC QMS
    • Tasked with implementing practices to define and improve KPIs
    • Stand-In for Manager during LOA in many tasks
    Quality Assurance Project Coordinator, 05/2012 - 03/2013
    Schiff Nutrition City, STATE,
    • Consumer complaint investigations and response
    • Implemented SOP availability project to allow operators easy access to their SOPs
    • Participated in internal and external audits, product reviews, SOP maintenance, mock recalls, environmental monitoring program
    • Developed and implemented electronic logbooks in production areas
    • Responsible for conducting and maintaining site cGMP annual training
    Document Control Specialist II, 03/2008 - 06/2012
    ARUP Laboratories City, STATE,
    • Designed schemas, implemented, and validated programs used by the Client Support Group to provide more efficient and effective work flow
    • Worked closely with IT Development in a continuous effort to manipulate and validate the systems to be the most intuitive for all groups implementing changes to eliminate any potential end-user workarounds
    • Interface liaison between ARUP and testing vendors ensuring successful translation of results form system to system
    • Performed regular system audits, many resulting in significant monetary savings, along with other large, potentially patient harming discrepancies
    Bachelor of Science: Human Factors Psychology, Expected in
    University of Utah - Salt Lake City, UT
    Status -
    Master of Science: Management & Organizational Behavior (MS/MOB), Expected in
    Benedictine University - Chicago, IL (remote)
    Status -
    • ASQ CQA (Certified Quality Auditor) Certification.
    • NSF Quality Academy (2 year program).
    • Trained Master Facilitator.
    • Trained Green Belt.
    • Trained Change Champion Experience in the following: FDA 21 CFR part 11, 110, 111, 210/211, 820.
    • ISO 9001, 13485, cGMPs, EudraLex, MHRA, MDSAP Excellent verbal and written communication skills.
    • Identified as a High Potential/ Highly Agile individual within RB

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    Resume Overview

    School Attended

    • University of Utah
    • Benedictine University

    Job Titles Held:

    • Quality Control Manager
    • Quality Engineer
    • Quality Compliance Manager
    • Area Quality Lead
    • Quality Improvement Engineer
    • Quality Assurance Project Coordinator
    • Document Control Specialist II


    • Bachelor of Science
    • Master of Science

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