As a seasoned professional for over ten years, Jessicahas expert experience in customer service, sales, building, managing, engaging, coaching, and training teams, to high performance. Ms. Claire brings a background that includes two years of extensive leadership training and development from Cox Communications as a Sales Effectiveness Counselor. Jessicawas part of a team of four responsible for training the first 400+ in-house chat agents to replace third-party vendor representatives over a two-year time span. Ms. Claire has traveled across divisions to various stores to develop best practices and implement the company-wide rollout of new solutions and technology for Kroger. Jessicatakes pride in her ability to proactively identify gaps in process improvement and suggest feedback and/or coaching for immediate improvement. Ms. Claire has led, trained, and developed teams that consistently meet and surpass expectations through effective communication, problem-solving and critical thinking. Jessicahas what it takes to help an organization achieve peak performance, especially as a trainer. More than anything, training and implementing best practices has become a true passion of hers.
Critical Thinking Task Oriented Communication skills Leadership skills Teamwork skills Interpersonal skills Learning/adaptability skills | Self-management skills Organizational skills Computer skills Problem-solving skills Open-mindedness Strong work ethic |
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