Professional and industrious productions scheduler bringing more than 2 years of construction experience along with 20+ years in various management roles within the medical field. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized and well-versed in all aspects of administrative support. Very quick learner, highly dedicated, motivated, and ready to join your team.
Skills
Schedule Coordination
Recordkeeping proficiency
Customer rapport
Schedule Management
Customer service
Telephone headset expertise
Payment processing knowledge
Data entry expert
Phone etiquette expert
Education
Kaplan College - PhoenixPhoenix, AZExpected in 09/2006 – –Associates Degree:Accounting - GPA:
Powhatan High SchoolPowhatan, VAExpected in 06/1994 – –High School Diploma: - GPA:
Work History
Ametek, Inc. - PRODUCTIONS SCHEDULER Miami, FL, 11/2019 - 03/2022
Optimized organizational processes by effectively and efficiently managing crew schedules while adhering to contractual restrictions. Scheduled between $1.8 and $2.5 million per month for twenty four crews, numerous sub-contractors, and working hand in hand with four superintendents.
Submitted Miss Utility tickets to ensure safety of our crews
Created timetables and production commitments using data from sales forecasts.
Checked product prices against sales contracts for accurate invoice processing once installed.
Gauged production progress to inform leaders of performance concerns.
Realigned production schedules to factor in changing conditions such as unforeseen obstacles, weather conditions, and changing scope of work on a daily basis.
Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
Implemented improvements to reduce company costs.
Recorded production data listing quantity produced, by foreman and presented installed volume per week/month to superintendents and management to monitor/assist in reaching monthly goals.
Processed all customer contracts by applying deposits and pushing workflow to hand off jobs to our permitting team.
Worked closely with permitting and inspections to ensure scheduled dates and timelines were met.
Issued purchase orders for all subcontractors used in production
Rockwell Automation, Inc. - Accounts Receivable Specialist Fresno, CA, 05/2019 - 11/2019
Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Reconciled accounts receivable ledger to verify payments and resolve variances.
Produced, distributed and tracked more than 350 monthly invoices for construction business.
Performed targeted collections on past due accounts aged over 30 days.
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Researched and resolved customer claims related to shortages, discount violations and returns.
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Prepared and mailed invoices to customers, processed payments and documented account updates.
Applied more than 50 payments per week.
Assessed data and information to verify entry, calculation and billing code accuracy.
Calculated discounts, percentage allocations and credits and spearheaded process improvements to secure prompt and regular receipts for organization.
Made outbound calls to customers to discuss and resolve account needs.
Responded to inbound inquiries regarding accounts and payments.
Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
Investigated daily variances uncovered with BizWiz and Fifth Third reports and corrected errors to resolve discrepancies.
Submitted cash and check deposits and generated cash receipts to record money received.
Input financial data and produced reports using Excel.
True Value Company - Customer Relationship Manager Denver, CO, 04/2004 - 11/2018
Developed documentation and logs of implemented solutions and generated and submitted progress reports to customers.
Managed customer relations on ongoing basis to maximize customer retention.
Made customers aware of current and new programs and services.
Measured customer support success with clear metrics to attain contractual turn around time.
Created activities and engagements to enhance customer experience, knowledge and patronage.
Experienced with DEP customer relationship management (CRM) system.
Created training guides and in-person and online training courses to improve customer user experience in DEP and other various integrated technology compatible with the DEP Platform.
Delivered superior customer service to strengthen relationships and drive future business revenue.
Adhered to HIPAA regulations to maintain compliance.
Capitalized on $100,000 minimum in customer up-sell opportunities resulting in increased revenue for the company.
Used consultative techniques to understand customer needs and make strategic referrals to business partners.
Assisted with conflict resolution between customers (hospitals, clinical facilities, and stand alone departments) and the internal M*Modal productions and implementation teams.
Maintained statistical database of customers using DEP for types of customer complaints, resolutions offered by organization, and satisfaction rating by customer.
Liaised between customers and organization with particular focus on working with sales department.
Worked with clients to address and respond to client and partnership issues.
Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Educated customers about DEP options and processed purchases.
Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Successfully managed a book of business between $9 - 12 million per year with hospitals and medical facilities within Virginia, West Virginia, North Caroline, Maryland, and Washington DC.
MedQuist - Office Manager City, STATE, 03/2002 - 04/2004
Created cohesive relationships between IT, Production, Quality Assurance departments to ensure our customers received the service they deserved and expected.
Oversaw payroll, billing, QA/QC, transcription workflow, and IT to establish efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities to meet/exceed company goals.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Coordinated special projects and managed schedules.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Coached new hires on company processes while managing 120 employees to achieve maximum production.
Developed standard operating procedures for all administrative employees.
Evaluated employee records and productivity to complete over 30 employee evaluations per quarter
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Arranged corporate and office conferences for company employees and guests.
Optimized organizational systems for payment collections, AP/AR, and recordkeeping.
Regularly monitored and evaluated profit/loss statements and resolved areas of concern as necessary.
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