(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Professional and industrious productions scheduler bringing more than 2 years of construction experience along with 20+ years in various management roles within the medical field. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized and well-versed in all aspects of administrative support. Very quick learner, highly dedicated, motivated, and ready to join your team.

  • Schedule Coordination
  • Recordkeeping proficiency
  • Customer rapport
  • Schedule Management
  • Customer service
  • Telephone headset expertise
  • Payment processing knowledge
  • Data entry expert
  • Phone etiquette expert
Kaplan College - Phoenix Phoenix, AZ Expected in 09/2006 Associates Degree : Accounting - GPA :
Powhatan High School Powhatan, VA Expected in 06/1994 High School Diploma : - GPA :
Work History
Miami, FL, 11/2019 - 03/2022
  • Optimized organizational processes by effectively and efficiently managing crew schedules while adhering to contractual restrictions. Scheduled between $1.8 and $2.5 million per month for twenty four crews, numerous sub-contractors, and working hand in hand with four superintendents.
  • Submitted Miss Utility tickets to ensure safety of our crews
  • Created timetables and production commitments using data from sales forecasts.
  • Checked product prices against sales contracts for accurate invoice processing once installed.
  • Gauged production progress to inform leaders of performance concerns.
  • Realigned production schedules to factor in changing conditions such as unforeseen obstacles, weather conditions, and changing scope of work on a daily basis.
  • Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
  • Implemented improvements to reduce company costs.
  • Recorded production data listing quantity produced, by foreman and presented installed volume per week/month to superintendents and management to monitor/assist in reaching monthly goals.
  • Processed all customer contracts by applying deposits and pushing workflow to hand off jobs to our permitting team.
  • Worked closely with permitting and inspections to ensure scheduled dates and timelines were met.
  • Issued purchase orders for all subcontractors used in production
Rockwell Automation, Inc. - Accounts Receivable Specialist
Fresno, CA, 05/2019 - 11/2019
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Produced, distributed and tracked more than 350 monthly invoices for construction business.
  • Performed targeted collections on past due accounts aged over 30 days.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Researched and resolved customer claims related to shortages, discount violations and returns.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Applied more than 50 payments per week.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Calculated discounts, percentage allocations and credits and spearheaded process improvements to secure prompt and regular receipts for organization.
  • Made outbound calls to customers to discuss and resolve account needs.
  • Responded to inbound inquiries regarding accounts and payments.
  • Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
  • Investigated daily variances uncovered with BizWiz and Fifth Third reports and corrected errors to resolve discrepancies.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Input financial data and produced reports using Excel.
True Value Company - Customer Relationship Manager
Denver, CO, 04/2004 - 11/2018
  • Developed documentation and logs of implemented solutions and generated and submitted progress reports to customers.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Made customers aware of current and new programs and services.
  • Measured customer support success with clear metrics to attain contractual turn around time.
  • Created activities and engagements to enhance customer experience, knowledge and patronage.
  • Experienced with DEP customer relationship management (CRM) system.
  • Created training guides and in-person and online training courses to improve customer user experience in DEP and other various integrated technology compatible with the DEP Platform.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Adhered to HIPAA regulations to maintain compliance.
  • Capitalized on $100,000 minimum in customer up-sell opportunities resulting in increased revenue for the company.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Assisted with conflict resolution between customers (hospitals, clinical facilities, and stand alone departments) and the internal M*Modal productions and implementation teams.
  • Maintained statistical database of customers using DEP for types of customer complaints, resolutions offered by organization, and satisfaction rating by customer.
  • Liaised between customers and organization with particular focus on working with sales department.
  • Worked with clients to address and respond to client and partnership issues.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Educated customers about DEP options and processed purchases.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Successfully managed a book of business between $9 - 12 million per year with hospitals and medical facilities within Virginia, West Virginia, North Caroline, Maryland, and Washington DC.
MedQuist - Office Manager
City, STATE, 03/2002 - 04/2004
  • Created cohesive relationships between IT, Production, Quality Assurance departments to ensure our customers received the service they deserved and expected.
  • Oversaw payroll, billing, QA/QC, transcription workflow, and IT to establish efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities to meet/exceed company goals.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Coordinated special projects and managed schedules.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Coached new hires on company processes while managing 120 employees to achieve maximum production.
  • Developed standard operating procedures for all administrative employees.
  • Evaluated employee records and productivity to complete over 30 employee evaluations per quarter
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Arranged corporate and office conferences for company employees and guests.
  • Optimized organizational systems for payment collections, AP/AR, and recordkeeping.
  • Regularly monitored and evaluated profit/loss statements and resolved areas of concern as necessary.

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School Attended

  • Kaplan College - Phoenix
  • Powhatan High School

Job Titles Held:

  • Accounts Receivable Specialist
  • Customer Relationship Manager
  • Office Manager


  • Associates Degree
  • High School Diploma

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