proctor resume example with 18+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Highly organized and detail-oriented individual with more than 5 years experience supplying thorough, organized administrative support to company President and CEO. In addition to being the office manager who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for in office clients as well as phone and website queries.
Skills
38 WPM typing speed
Professional phone etiquette
Excellent communication skills
Appointment setting
Accounting familiarity
Payroll
Invoice processing
Advanced clerical knowledge
Multi-line phone proficiency
Critical thinker
Spreadsheet management
Employee training and development
Professional phone etiquette
Excellent communication skills
Articulate and well-spoken
Customer service-oriented
Work History
Proctor, 09/2013 to Current South Carolina Job Board – Orangeburg, SC,
Interact with test takers who are taking online exams via the internet.
Communicate with test takers through web cam.
Assist with the identity authentication process, securing the testing area and monitor the test taker while they are completing the exam.
Crossed trained in other areas of support for technical assistance before and during the exam process.
Office Manager, 11/2004 to Current University Of Michigan – , ,
Worked directly with company President to achieve yearly sales goals and ensure staff was trained on new or changing tax laws.
Filed tax returns and prepared governmental reports in compliance with company standards, IRS and state tax code.
Met with an average of 30-50 clients per week consistently, resulting in a 93% client retention rate.
Trained new employees on accounting principles and company procedures.
Trained, coached and mentored staff to ensure smooth adoption of new software.
Crew Member, 04/2013 to Current Mister Carwash – Lake Mary, FL,
Great guest as they enter the establishment.
Maintain cleaning of the customer areas of the store and the assigned work area.
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
Ensure order accuracy by double checking items before providing to guest.
Helped with preparation, set-up, and service for catering events
Performed all transactions in a cordial, efficient and professional manner
Sales Associate, 08/2006 to 02/2007 Tbc Corporation – Pasadena, TX,
Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Responded to customer questions and requests in a prompt and efficient manner.
Contacted other store locations to determine merchandise availability.
Phone Service Representative , 02/2005 to 07/2006 Wachovia Bank, N.A. – City, STATE,
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Executed customer transactions, including transfers, loan payments and reorder checks.
Continued education on current banking products and services through company employee's portal for information.
Created member account profiles on Wachovia's online banking program.
Internet Technical Support , 2003 to 11/2004 Teletech – City, STATE,
Answered incoming calls from residential customers.
Managed call flow and responded to technical support needs of customers.
Resolved customer issues in a clear, courteous and straightforward manner.
Identified and solved technical issues with a variety of diagnostic tools.
Resolved problems with malfunctioning products.
Followed up with clients to ensure optimal customer satisfaction.
Education
: Pre Nursing, Expected in Current to Lawson State Community College - , GPA: Status -
Coursework in Anatomy, Physiology and Biology
: Business Management, Expected in Dec 2000 to University of Montevallo - , GPA: Status -
Coursework in Business, Management and Communications
High School Diploma: General Studies, Expected in May 2000 to A. H. Parker High - Birmingham, AL GPA: Status -
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