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Proctor Resume Example

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PROCTOR
Professional Summary
Highly organized and detail-oriented individual with more than 5 years experience supplying thorough, organized administrative support to company President and CEO.
In addition to being the office manager who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for in office clients as well as phone and website queries.
Skills
  • 38 WPM typing speed
  • Professional phone etiquette
  • Excellent communication skills
  • Appointment setting
  • Accounting familiarity
  • Payroll
  • Invoice processing
  • Advanced clerical knowledge
  • Multi-line phone proficiency
  • Critical thinker
  • Spreadsheet management
  • Employee training and development
  • Professional phone etiquette
  • Excellent communication skills
  • Articulate and well-spoken
  • Customer service-oriented
Work History
Proctor10/2013 to Current
Company Name – City, State
  • Interact with test takers who are taking online exams via the internet.
  • Communicate with test takers through web cam.
  • Assist with the identity authentication process, securing the testing area and monitor the test taker while they are completing the exam.
  • Crossed trained in other areas of support for technical assistance before and during the exam process.
Office Manager12/2004 to Current
Company Name

  • Worked directly with company President to achieve yearly sales goals and ensure staff was trained on new or changing tax laws. 
  • Filed tax returns and prepared governmental reports in compliance with company standards, IRS and state tax code.
  • Met with an average of 30-50 clients per week consistently, resulting in a 93% client retention rate.
  • Trained  new employees on accounting principles and company procedures.
  • Trained, coached and mentored staff to ensure smooth adoption of new software. 
Crew Member05/2013 to Current
Company Name – City, State
  • Great guest as they enter the establishment.
  • Maintain cleaning of the customer areas of the store and the assigned work area.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Ensure order accuracy by double checking items before providing to guest.
  • Helped with preparation, set-up, and service for catering events
  • Performed all transactions in a cordial, efficient and professional manner
Sales Associate09/2006 to 03/2007
Company Name – City, State

  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Contacted other store locations to determine merchandise availability.
Phone Service Representative 03/2005 to 08/2006
Company Name – City, State
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Executed customer transactions, including transfers, loan payments and reorder checks.
  • Continued education on current banking products and services through company employee's portal for information.
  • Created member account profiles on Wachovia's online banking program.
Internet Technical Support 01/2003 to 12/2004
Company Name – City, State

  • Answered incoming calls from residential customers. 
  • Managed call flow and responded to technical support needs of customers.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Resolved problems with malfunctioning products.
  • Followed up with clients to ensure optimal customer satisfaction.
Education
Pre NursingCurrentLawson State Community College-
  • Coursework in Anatomy, Physiology and Biology
Business ManagementDec 2000University of Montevallo-
  • Coursework in Business, Management and Communications
High School Diploma: General StudiesMay 2000A. H. Parker High- City, State
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Resume Overview

School Attended

  • Lawson State Community College
  • University of Montevallo
  • A. H. Parker High

Job Titles Held:

  • Proctor
  • Office Manager
  • Crew Member
  • Sales Associate
  • Phone Service Representative
  • Internet Technical Support

Degrees

  • Pre Nursing Current
    Business Management Dec 2000
    High School Diploma : General Studies May 2000

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