Service-driven professional with 5 years background in Medical coding. Personable and reliable desiring opportunity to use coding and billing in busy environment.
Skills
Communications
RFI Scanners
Relationship development
Insurance billing
Customer service
Planning and coordination
Experience
PMR, 01/2020 - Current Mills Fleet Farm – Clintonville, WI,
Operated mail processing equipment and manually sorted mail.
Collected rent for over 20 post office boxes and kept detailed records using [Software].
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier, 08/2019 - Current Brenntag – Elmendorf, TX,
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Complied with cash handling procedures to meet regional cashier variance policy.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Learned roles of other departments to provide coverage and keep store operational.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Maintained work area in clean and neat manner.
Counted and balanced cashier drawers.
Greeted customers promptly and responded to questions.
Read weekly sales inserts and monitored price changes.
Helped customers find specific products, answering questions and offering advice.
Processed returned items in accordance with store policy.
Provided assistance with purchases, locating items and signing up for rewards programs.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Worked closely with front-end staff to assist customers.
Compiled and updated client data to track payments trends and support accurate accounting.
Drove sales and add-on purchases by promoting specific item options to customers.
Increased sales [Number]% by suggesting specific purchases to customers and [Action].
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Welcomed customers, offering assistance to help find necessary store items.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Properly verified customer identification for alcohol or tobacco purchases.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed customer payments quickly and returned exact change and receipts.
Assisted customers with account updates, new service additions and promotional offers.
Assisted customers with account updates, new service additions and promotional offers.
Received payments for [Product or Service] and issued receipts reflecting zero balances or additional payments required to bring accounts curren
AR Clerk, 06/2020 - 07/2020 Tracy Family Practice – City, STATE,
Sorted incoming mail and directed to correct personnel each day.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Kept reception area clean and organized to offer positive first impression to every visitor.
Took accurate messages for staff and management to facilitate open and speedy communication.
Reconciled monthly checks for accurate bank statement distribution.
Streamlined day-to-day office processes to meet long-term goals.
Logged all requests for medical records into spreadsheets.
Pulled patient records and transferred information to appropriate parties.
Verified record copies before handing each over to check for and remove unnecessary details.
Set up patient charts and documented information in various company software.
Entered patient insurance, demographic and health information into software and confirmed records.
Handled all delegated tasks, including medical codingand bbilling.
Earned reputation for good attendance and hard work.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Medical Billing Coder, 06/2020 - 07/2020 Baptist Health Medical Center – City, STATE,
Verified record copies before handing each over to check for and remove unnecessary details.
Accurately assigned codes using software and official print copy of code book.
Specified service dates by assigning occurrence codes, span codes and date information.
Tracked and assessed accounts on Discharged Not Final Coded (DFNC) report.
Assigned value codes and modifiers to provide specific information for services provided.
Reviewed clinical data from medical records to assign ICD, CPT and HCPCS codes.
Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
Responded to coding questions from callers and other internal departments.
Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
Reviewed account information to confirm patient and insurance information is accurate and complete.
Collaborated with billing team to confirm no additional diagnosis codes available for LCD and NCD coverage.
Communicated with insurance companies to provide patient information.
Entered charge rationale in patient account notes.
Education and Training
Associate of Applied Science: Office Technology/Medical , Expected in 05/1999 - Phillips Community College of The University of Arkansas - Helena, AR, GPA:
High School Diploma: , Expected in 05/1988 - Gillett High School - Gillett Arkansas , GPA:
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School Attended
Phillips Community College of The University of Arkansas
