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PMR Resume Example

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PMR
Summary

Service-driven professional with 5 years background in Medical coding. Personable and reliable desiring opportunity to use coding and billing in busy environment.

Skills
  • Communications
  • RFI Scanners
  • Relationship development
  • Insurance billing
  • Customer service
  • Planning and coordination
Experience
January 2020 to Current
Company NameCity, StatePMR
  • Operated mail processing equipment and manually sorted mail.
  • Collected rent for over 20 post office boxes and kept detailed records using [Software].
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
August 2019 to Current
Company NameCity, StateCashier
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Maintained work area in clean and neat manner.
  • Counted and balanced cashier drawers.
  • Greeted customers promptly and responded to questions.
  • Read weekly sales inserts and monitored price changes.
  • Helped customers find specific products, answering questions and offering advice.
  • Processed returned items in accordance with store policy.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Worked closely with front-end staff to assist customers.
  • Compiled and updated client data to track payments trends and support accurate accounting.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Increased sales [Number]% by suggesting specific purchases to customers and [Action].
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
  • Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Received payments for [Product or Service] and issued receipts reflecting zero balances or additional payments required to bring accounts curren
June 2020 to July 2020
Company NameCity, StateAR Clerk
  • Sorted incoming mail and directed to correct personnel each day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Reconciled monthly checks for accurate bank statement distribution.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Logged all requests for medical records into spreadsheets.
  • Pulled patient records and transferred information to appropriate parties.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Set up patient charts and documented information in various company software.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Handled all delegated tasks, including medical codingand bbilling.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
June 2020 to July 2020
Company NameCity, StateMedical Billing Coder
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Accurately assigned codes using software and official print copy of code book.
  • Specified service dates by assigning occurrence codes, span codes and date information.
  • Tracked and assessed accounts on Discharged Not Final Coded (DFNC) report.
  • Assigned value codes and modifiers to provide specific information for services provided.
  • Reviewed clinical data from medical records to assign ICD, CPT and HCPCS codes.
  • Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
  • Responded to coding questions from callers and other internal departments.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Collaborated with billing team to confirm no additional diagnosis codes available for LCD and NCD coverage.
  • Communicated with insurance companies to provide patient information.
  • Entered charge rationale in patient account notes.
Education and Training
May 1999
Phillips Community College of The University of Arkansas
CityOffice Technology/Medical
Associate of Applied Science
May 1988
Gillett High School
City
High School Diploma
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Resume Overview

School Attended

  • Phillips Community College of The University of Arkansas
  • Gillett High School

Job Titles Held:

  • PMR
  • Cashier
  • AR Clerk
  • Medical Billing Coder

Degrees

  • Office Technology/Medical Associate of Applied Science
    High School Diploma