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Person in Charge Resume Example

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PERSON IN CHARGE
Professional Summary

Enthusiastic aspiring baker, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Excellent reputation for outstanding ability to go above and beyond for the wellbeing of the company. Motivated to learn, grow and excel in the world of baking.

Skills
  • Fast learner
  • Problem resolution
  • Customer service
  • Eager to ask questions
  • Icing Techniques
  • Communication skills
  • Relationship building
  • Process improvement
  • Hands-on preferred
  • Organization
  • Icings and Fondant
  • Active listener
  • Cleanliness
  • Professional demeanor
  • Adaptive and creative
Work History
February 2019-May 2020Person in Charge | Cupcake DownSouth | Charleston, SC
  • Maintained cleanliness and organization of kitchen workspace, working closely with employees to systemize tasks.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class customer service and product quality.
  • Interacted well with sales associates and customers to build connections and nurture relationships.
  • Trained, coached and mentored staff to support complete understanding of recipes and techniques.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Helped to interview, hire and train 2 staff associates and equipped them with the necessary knowledge of company policies and procedures.
  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Iced and airbrushed cakes and other pastries for customized orders.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Filled out inventory and production sheets and informed general manager of stock levels.
  • Complied with all health and safety codes.
  • Kept cash drawer accurate with appropriate change and small bills to meet customer needs.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
  • Managed material inventory and reported numbers to general manager to order new materials when needed.
  • Designed specialty cupcakes for custom events including weddings, birthdays and graduations.
  • Operated cash register and handled cash, credit card and check transactions.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Kept work area safe and sanitized by washing utensils, tools and countertops.
  • Worked with customers to define cake vision based on color, theme, size and price.
January 2017-December 2018Dog Walker | Wag! | Aurora, CO
  • Maintained great relationship with owners by constantly providing heartwarming and attentive customer service to both clients and pets.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
  • Tailored walks for older dogs and dogs with variety of health concerns.
  • Coordinated with animal owners for scheduling services and payment processing.
  • Led dogs away from hazards, obstacles and other animals to protect safety.
  • Fed, walked and cared for multiple dogs during owners' absences and out-of-town trips.
  • Maintained pace according to size, age and agility to offer individualized walking experience for each dog.
  • Developed strong personal relationships and trust with dogs through vocal affirmations, petting and treats!
  • Alerted owners immediately of health or behavior problems for speedy resolution and care.
  • Provided thoroughly detailed account of every aspect of the service to the customer, along with a photo of their dog from the walk.
October 2014-October 2016Pet Stylist | Petco | Royersford, PA
  • Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
  • Sterilized grooming and styling area, tools and implement by using antibacterial soap and rubbing alcohol.
  • Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions and supplement recommendations for pet owners.
  • Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
  • Groomed up to 30 dogs per week, using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs.
  • Met with clients to discuss cut and style preferences prior to caring for animals.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Provided top-notch customer service to every customer and exceptional care to all animals.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
  • Worked with more than 5+ animals each day to provide skilled bathing and grooming services.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
September 2012-June 2016Kitchen Crew | Chaplin's | Royersford, PA
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Learned cashier and server work tasks in order to provide skilled backup for diverse roles.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations.
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
  • Maintained composure and work quality while under stress.
  • Organized, arranged, and re-stocked various stations, including coffee bar, utensils, and bathroom.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Ensured proper handling and preservation methods while packaging and storing food products.
Education
June 2013High School Diploma: Spring-Ford Senior High School 9-12 Ctr, Royersford, PA
Hobbies

Having worked in a few different fields, I've found myself dabbling in a variety of hobbies.

  • Baking at home has always brought me joy, and with it comes an intense desire to better understand the science and techniques that make baked goods so great. I often try the harder recipes, just to see if I can. I've successfully made french macarons quite a few times, with the least fancy kitchen equipment you can imagine, I might add. With each finished product, I find myself wondering what I can do to make it even better next time.
  • I am familiar with Adobe Photoshop, and use it to create digital artwork from time to time. I like to design tattoo ideas, and a lot of my designs include flowers and nature. Aside from digital art, my first medium was acrylic paint on canvas, and I will occasionally use those materials, whenever I'm in the mood to make a mess.
  • This pandemic has released my inner bookworm, and I've found that the love I had for diving into a book only took a vacation from my mind. Library apps are amazing, and I've had plenty of time to read all the books I always thought about reading. I also love to learn about events, places, and people that I have vague knowledge of, but never took the time to research. I try to learn something new every day, and bookmark the things I find particularly interesting.
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Resume Overview

Companies Worked For:

  • Cupcake DownSouth
  • Wag!
  • Petco
  • Chaplin's

School Attended

  • Spring-Ford Senior High School 9-12 Ctr

Job Titles Held:

  • Person in Charge
  • Dog Walker
  • Pet Stylist
  • Kitchen Crew

Degrees

  • High School Diploma :

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