PCT Resume Example
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PCT
Summary
Experienced Healthcare team member proficient in biological specimen collection, mobility assistance and emergency situation management. Demonstrated strengths in building relationships, prioritizing tasks and managing time effectively. Hardworking and dedicated with CNA, BLS, QBI. CPI, certification.
Skills
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Experience
Common SpiritRinggold Acres , TNPCT 12/2013 to Current
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Assisted with patient admission, discharge and transfer to maximize facility efficiency.
- Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
- Monitored and charted fluid intake and output to stay current on patient conditions.
- Used hospital devices, including bladder scanner, glucometer and dynamap devices to transport and lift patients.
- Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
- Facilitated flow of patients through facility by accurately transferring and discharging patients in appropriate systems with CareConnect One.
- Kept unit well-stocked and efficient with necessary medical supplies.
- Delivered outstanding care based on physical, psychological, educational and related criteria for dementia patients.
- Collected lab specimens in adherence with safety protocols for patient tests.
- Responded to bell or light signal calls within maximum of one minute to assist patients with needs
- Administered personal nursing assistance in pre- and post-operative situations.
- Performed minor housekeeping tasks, including floor clear of ant cords or trash that may cause falls and keep patient tables clear of clutter to keep patient areas clean and sanitized.
- Supported nurses in daily patient care activities by taking vital signs, documenting patient observations.
- Collected and labeled blood,ua, sputum and stool specimens to prepare for delivery to laboratory.
- Improved patient care, safety and compliance by partnering with nurses.
- Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Panera Bread CoPalm Desert , CACustomer Service Associate11/2010 to 12/2013
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Cross-trained on [Type] and [Type] roles in order to provide skilled back-up for customer-facing teams.
- Exceeded [Timeframe] service goals while leveraging customer service, sales and employee management best practices.
- Replenished shelves to maintain adequate merchandise levels.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Mentored junior team members and managed employee relationships.
- Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Citizens Community Bancorp, Inc.Mankato , MNTeller05/2003 to 07/2010
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by [Number]%.
- Delivered prompt, accurate and excellent customer service.
- Adhered to regulatory and company security and audit procedures.
- Entered member transaction data into online banking software.
- Recommended additional products, services and benefits for customers.
- Adhered to financial services security and audit procedures.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Maintained confidentiality of bank records and client information.
- Processed cash withdrawals.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Directed specific questions to appropriate branch personnel.
- Verified amounts and integrity of every check or funds transfer.
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
- Reported daily averages and shortages to operations department.
- Balanced daily cash deposits and bank vault inventory with zero error rate.
- Examined checks for identification and endorsement.
Education and Training
Associate of Arts:Nursing North Central Texas College, City, State
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Resume Overview
School Attended
- North Central Texas College
Job Titles Held:
- PCT
- Customer Service Associate
- Teller
Degrees
- Associate of Arts : Nursing
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